Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. In May 2023, The Vitamin Shoppe went private and named Lee Wright , who had been serving as Interim CEO, the top job on a permanent basis.

POS 205

POS Mobile Point of Sale Channel 205

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 195

Banking Mobile Consumer Financial Services 195

Forrester eCommerce

JUNE 6, 2023

As has been the trend in recent years, the Apple World Wide Developer Conference (WWDC 2023) keynote has kept its focus centered on consumers — read about that here.

Mobile 195

Mobile Management Consumer Technology 195

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 228

Retail Supplies Merchant Services Social Media 228

Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. Kum & Go was purchased by c-store retailer Maverik in April 2023, making it part of a chain that operates a total of 800 stores.

Mobile 195

Mobile Banking Recommendation Operations 195

Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% retail sales — in 2023. Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. of all U.S.

Mobile 223

Mobile Retail Consumer Customer Experience 223

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. 7-Eleven has increasingly been branding its offerings to consumers.

Mobile 188

Mobile Apparel Improvements Customer Experience 188

FastSpring

FEBRUARY 15, 2024

If you’re not sure how to sell an app direct to consumer (D2C) outside the app stores — or if you’re looking for a new way to monetize your mobile app or game — you may be wondering what options you have. However, because of ongoing court cases and the development of new laws and regulations, the mobile landscape is changing.

Merchant Services 118

Merchant Services Games Payments Payment Services 118

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. A Normalization of Mobile-IoT Connected Experiences.

Mobile 279

Mobile Vend Customer Experience Technology 279

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” The family-owned-and-operated business announced its rebrand in March 2022 and expects the new brand identity to be fully implemented by the beginning of 2023.

Mobile 251

Mobile Retail Customer Experience Improvements 251

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. For example, Amazon announced a new drug subscription service for Prime members, RxPass.

Retail 244

Retail POS Apparel Department Stores 244

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 227

Customer Retention Jewelry Outdoor Fulfillment 227

Ecommerce Platforms

APRIL 27, 2023

Typically, users access their online bank via a mobile app or a website using a laptop or desktop. Why Use a Mobile Bank? There are several advantages to using a mobile bank. What are the Best EU Mobile Banks in 2023? Revolut Gateway for WooCommerce Review (2023) Go to the top 2. Further reading ?

Banking 104

Banking Payment Services Mobile Travel 104

Forrester eCommerce

JUNE 29, 2023

I hadn’t been to the event since back in the days when I was covering mobile advertising for Forrester. Last week, I spent some time at the Cannes Lion 70th International Festival of Creativity. It is pretty obvious that over the past 10-plus years, US tech players have progressively dominated the ad industry. After only […]

Events 195

Events Mobile Customer Experience B2C 195

Retail TouchPoints

FEBRUARY 8, 2023

with a store in New Braunfels, Texas slated to open later in 2023. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Omnichannel 207

Omnichannel Operations Mobile Information 207

Forrester eCommerce

MAY 18, 2023

If you haven’t already, read “Google I/O 2023: As Far As The AI Can See” to get up to […] We saw little new hardware, and even with Google’s “add AI to all the things” strategy, most improvements were incremental, not groundbreaking.

Improvements 195

Improvements Mobile Technology Customer 195

ROI Revolution

DECEMBER 13, 2023

Mobile SERPs (search engine results pages) are changing faster than ever. At the beginning of 2023, Google announced a long list of new features it planned to roll out over the course of the year, and we’ve seen many of them come to fruition globally or show up in Google Labs. Ready to Conquer Mobile SERPs?

Mobile 78

Mobile SEO Information Blog 78

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

Payment Services 288

Payment Services Merchant Services Retail Gifts 288

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. For retailers, however, mobile is messy.

Mobile 228

Mobile Retail Social Media Payment Services 228

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024. billion.

POS 257

POS Omnichannel Mobile Improvements 257

Retail TouchPoints

JANUARY 4, 2024

31, 2023, according to Adobe Analytics. Other key data points for holiday 2023: Mobile commerce overtook desktop, clocking 51.1% Mobile shopping was highest on Christmas Day, when it drove 63% of online sales; Curbside pickup remained popular, used for 18.4% Online holiday sales increased 4.9% YoY, reaching $222.1

Social Media 247

Social Media Payments Payment Services Toys 247

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Groove

MAY 15, 2023

Building a mobile app for your eCommerce store to provide a seamless shopping experience for mobile users. According to Style Factory , as of April 2023, Shopify powers over 500,000 live websites globally. A mobile app for managing your store on-the-go. A mobile app for managing your store on-the-go.

eCommerce 195

eCommerce Magento Merchant Services WooCommerce 195

ROI Revolution

JUNE 28, 2023

Welcome to your June 2023 SEO News Recap! In this month’s update, we have the latest on Google indexing mobile sites first instead of desktop versions, AI in search , how Google views videos, and more. We’ve seen this on mobile search recently but are beginning to see more of this on desktop. Let’s get started!

SEO 78

SEO Mobile Clothing Improvements 78

ROI Revolution

NOVEMBER 30, 2023

Welcome to our November 2023 SEO News Recap! Google Rolls Out New Ways to Find What You Need On November 15th, Google announced improvements to the search experience : Follow Information about creators Notes Follow is currently rolling out in the Google mobile app and Chrome and Safari on mobile in English.

SEO 78

SEO Books Mobile Information 78

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Ecommerce Platforms

FEBRUARY 2, 2023

Our TOP 5 Online Course Platforms in Australia for 2023 Visit site Best Overall Highly Customizable 100.000+ Successful Creators Free Plan Available Third party app integrations Built-in Course Authoring Certification Mangement 9.1 /10 Our TOP 3 Online Course in Australia Visit site Uscreen “Great” 8.9 /10

eCommerce 104

eCommerce Webinar Electronics Article 104

TalkingRetail

JANUARY 4, 2024

Jisp, the retail technology company, has announced that it finished 2023 with retail sales through its Scan & Save mobile app solution up 327%, hitting the £3.5m mark for 2023 following an exceptional tail end to the year.

Mobile 52

Mobile Technology Retail 52

Retail TouchPoints

OCTOBER 5, 2023

YoY in August 2023. Additionally, shopping on mobile devices is expected to hit a major milestone this year, surpassing desktop for the first time and driving over half of all online holiday spending. BNPL has already seen strong traction this year — thus far in 2023, BNPL users have spent $46.7 to 8.3% , said the company.

Toys 227

Toys Apparel Electronics Mobile 227

iVend

APRIL 20, 2023

In this article, we explore how mobile POS ‘untethers’ the point of sale, allowing it to go out into the store, and even beyond the four walls. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS. Learn how our mobile POS transforms the checkout process. trillion in 2023 + , and to grow at 14% to $5.58

POS 95

POS Mobile Point of Sale Payment Services 95

Ecommerce Platforms

MARCH 27, 2023

Plus, it looks fantastic on mobile devices too. Other Features Other useful features of the Envy theme include: Mobile first design: Ensure you give your mobile users an excellent experience with a highly responsive theme that adapts to your customer’s device. Shopify Pricing Plans and Fees 2023: Which One is Right for You?

Shopify 104

Shopify Payment Services Beauty and Health Fashion 104

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. To use Rufus, customers start typing or speaking their questions into the regular search bar in Amazon’s mobile app.

Mobile 230

Mobile Recommendation Technology Customer Experience 230

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. To help, here’s an overview of major headless commerce platforms in 2023: 1. Headless commerce is a major topic for merchandisers and leading brands. But choosing a headless commerce platform isn’t easy.

Magento 147

Magento B2C B2B BigCommerce 147

Retail TouchPoints

APRIL 5, 2024

“The addition of food delivery to Uber’s ongoing partnership with Waymo reflects both companies’ mission to encourage zero-emission trips and unlock greater innovation for consumers and merchants in Phoenix and beyond,” wrote Noah Zych, Global General Manager for Autonomous Mobility and Delivery at Uber Eats in a blog post.

Marketing 223

Marketing Mobile Blog Customer 223

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

MARCH 7, 2024

— parent company of Bed Bath & Beyond and Overstock.com — has acquired the intellectual property of defunct flash-sale retailer Zulily , following that platform’s abrupt wind-down of its business in late 2023. The ramp with Zulily is simple, as the website and mobile app are already built and available in the Shopify environment.

Home Furnishings 243

Home Furnishings Order Fulfillment Jewelry Social Media 243

Ecommerce Platforms

MARCH 9, 2023

Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2. HubSpot Marketing Hub Review (Feb 2023) – The Ultimate Guide HubSpot CRM Review: A Strong CRM That's Forever Free Go to the top 3. There’s even a built-in CRM. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104