Retail TouchPoints

JULY 20, 2022

Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023? Department Stores ( 66% ) and Home & Houseware ( 65.9% ) followed closely behind, showing that verticals with high SKU counts have the most to gain from omnichannel capabilities. Now it’s really just shopping.

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Omnichannel Retail Mobile Social Media 267

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

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Retail Supplies Merchant Services Social Media 249

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! We looked at the top 11 vendors in this market today and evaluated them across 32 criteria.

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Customer Marketing Customer Experience Omnichannel 369

Retail TouchPoints

MARCH 3, 2023

Best Buy’s overall Q4 2023 results reflected a difficult economic climate. The first location, a 5,000-square-foot shop in Monroe, N.C., Comparable sales fell 9.3% as overall revenue dropped to $14.7 billion , down from $16.4 billion in Q4 2022.

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Operations Omnichannel Technology Improvements 298

Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. The offering will launch in February 2023, initially with Microsoft and Meta audiences, and will include lookalike modeling capabilities.

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Omnichannel BigCommerce Retail Social Media 295

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. trillion and $5.23 trillion for the year, according to data released at the State of Retail & the Consumer virtual event.

Consumer 277

Consumer Omnichannel Travel Events 277

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 254

Operations Apparel Supplies Improvements 254

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

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Payment Services Supplies Electronics Omnichannel 233

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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Omnichannel Merchant Services BigCommerce Payment Services 263

Practical eCommerce

DECEMBER 6, 2023

Online only or omnichannel? The post Charts: Top Publicly Traded Ecommerce Companies, Q3 2023 appeared first on Practical Ecommerce. The first step in ranking ecommerce companies is to define the term. Software vendors or merchants?

eCommerce 111

eCommerce Omnichannel 111

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

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Omnichannel Social Media Shopify Shipping Costs 241

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

FEBRUARY 8, 2023

with a store in New Braunfels, Texas slated to open later in 2023. The retailer also serves shoppers in select Asian, South and Central American markets through local omnichannel partners. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

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Omnichannel Operations Mobile Information 231

Retail TouchPoints

MAY 10, 2022

billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.

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Omnichannel Shipping Costs Operations Books 266

Retail TouchPoints

FEBRUARY 5, 2024

Walmart debuted a slate of features powered by generative AI and AR in October 2023 , and Amazon introduced the Rufus gen AI shopping assistant earlier this month. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service Ikea had committed to spending $2.2

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Omnichannel Recommendation Improvements Marketing 276

Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores.

Accessories 271

Accessories Omnichannel Apparel Operations 271

Retail TouchPoints

APRIL 13, 2023

Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. It’s important to connect with users across various media touch points, from social to display to digital video, with an omnichannel strategy. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

Marketing 315

Marketing Omnichannel Channel Social Media 315

Retail TouchPoints

FEBRUARY 14, 2024

Express, which has faced declining sales for some time now, brought in former Tyson Foods exec Stewart Glendinning as CEO in September 2023 to turn around the business. In Q3 2023, which ended Oct. 28, 2023, and was reported on Nov. 30, 2023, the company posted a net loss of $36.8 million , compared to a net loss of $34.4

Payments 258

Payments Shipping Costs Apparel Omnichannel 258

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 219

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

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Omnichannel Social Media Customer Loyalty Retail 98

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

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Omnichannel Customer Marketing Retail 253

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 billion was down 6% from 2023’s $46.3

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POS Omnichannel Mobile Improvements 273

Retail TouchPoints

MARCH 15, 2024

Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. We also expect attractive returns from our next-generation 50K DICK’S store investments, where we are targeting approximately $14 million in year-one omnichannel sales and a comparable EBITDA margin of approximately 20% ,” Gupta added.

Sporting Goods 285

Sporting Goods Omnichannel Retail Customer Experience 285

Forrester eCommerce

MARCH 30, 2023

Learn how your organization can leverage CPQ solutions to win, retain, and grow customers, This blog will highlight trends uncovered during research for The Configure, Price, Quote Solutions Landscape, Q1 2023.

Omnichannel 195

Omnichannel Blog Customer B2B 195

Ecommerce Platforms

MARCH 30, 2023

Today, the technology represents an easy-to-use omnichannel environment for marketing. Complete omnichannel marketing suite Marketing automation made easy with simple workflows Lots of templates and customization options Sign-up and landing page creation Integration with Facebook ads CRM technology built in for better segmentation Cons ?

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Live Chat eCommerce Payment Services Omnichannel 104

Retail TouchPoints

OCTOBER 3, 2023

Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. in a statement.

Omnichannel 259

Omnichannel Operations Presentation Marketing 259

Ecommerce Platforms

MARCH 9, 2023

Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2. HubSpot Marketing Hub Review (Feb 2023) – The Ultimate Guide HubSpot CRM Review: A Strong CRM That's Forever Free Go to the top 3. There’s even a built-in CRM. Further reading ?

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Omnichannel Multi-channel Technology Live Chat 104

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 253

Operations Retail Customer Fulfillment 253

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

365 Retail

DECEMBER 21, 2022

Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still recovering from the pandemic. . Here’s an overview of the most important trends every retailer needs to pay attention to in 2023. Omnichannel Retail.

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Retail Clothing Technology Accessories 133

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

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POS Omnichannel Retail Social Media 96

Retail TouchPoints

MARCH 25, 2024

In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail. As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement.

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Omnichannel Technology Improvements Customer 205

Retalon

SEPTEMBER 22, 2022

Omnichannel analytics has never been more important than it is today. The post Omnichannel Analytics in 2023 (Everything You Need to Know) appeared first on Retalon.

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Omnichannel Consumer Customer Blog 41

Retail TouchPoints

DECEMBER 18, 2023

BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023. These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.

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Operations Shipping Costs Fulfillment Omnichannel 249