Forrester eCommerce

NOVEMBER 10, 2022

Payments will once again be top of mind for fintechs, merchants, and consumers — but for reasons different from those of the past three years.

Merchant Services 364

Merchant Services Payment Services Consumer Financial Services 364

Retail TouchPoints

MARCH 27, 2023

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. Currently, consumer payments account for more than 60% of all embedded finance transactions and are set to reach $3.5

Payments 264

Payments Payment Services Financial Services Consumer 264

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.” more compared to their previous buying levels.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. This is a 10% increase over 2023’s mark and the highest yearly uptick since the pandemic.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

JANUARY 2, 2025

Really, Truly Fake: The RealReal Opens Counterfeit Handbag Store on Canal Street (June 13, 2024) Counterfeits and dupes continued to plague retail in 2023, Amazon alone identified, seized and disposed of 7 million counterfeit products.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content. Why Cyber Criminals Pretend to be You In 2023, the FTC received 330,000+ reports of business impersonation scams.

Payment Services 232

Payment Services Social Media Download Information 232

FastSpring

MARCH 27, 2025

Read more and get helpful links in this November 2023 post, Potential Apple App Store Policy Changes Due to EUs Digital Markets Act (DMA).) FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management.

Payment Services 141

Payment Services Payments Games Document 141

FastSpring

OCTOBER 14, 2024

2023 that Google Play and Google Play Billing represent an illegal monopoly run by Google. Note: FastSpring provided support regarding alternative payment methods in the case. Read our December 2023 press release here. Read FastSpring’s press release on the December 11, 2023 ruling in the case.

Payments 174

Payments Merchant Services Payment Services Games 174

Retail TouchPoints

JANUARY 6, 2023

Additionally, one-third of consumer respondents are concerned about making upcoming payments. We may have some holiday hangover when those credit card bills hit — those upcoming credit card payments, utility payments and so on will be weighing on their minds, so they may pull back on their spending.”.

Retail 359

Retail Payment Services Consumer Management 359

Forrester eCommerce

OCTOBER 31, 2022

In 2023, the payments industry in APAC will turn away from envelope-pushing experiences and focus on modernizing its infrastructure. Learn more.

Payment Services 195

Payment Services Financial Services Customer 195

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. ” The Container Store has been under pressure for some time.

Payments 278

Payments Payment Services Customer Data Operations 278

Retail TouchPoints

DECEMBER 2, 2024

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. Salesforce reported that 80% of global traffic came from mobile devices on Black Friday , with mobile devices driving 69% of all orders, up from 68% in 2023. up from 2023’s $48.4 billion in the U.S.,

Merchant Services 279

Merchant Services Apparel Mobile Beauty and Health 279

Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. By one estimate, the U.S. billion by 2030.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

FEBRUARY 7, 2023

1, 2023 $8.8 million debt service payment on municipal bonds sold to help finance the venture, due to insufficient funds. The mall also had missed the previous payment deadline for the same reason in August 2022. The American Dream mall and entertainment complex failed to make a Feb. The notice from U.S.

Payment Services 276

Payment Services Department Stores Clothing Banking 276

Retail TouchPoints

MARCH 31, 2023

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. What’s more, the number of payment providers on the market has dramatically multiplied over the years, creating a vast and often confusing ecosystem. It’s reckoned that nearly 4.5

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., Amazon acquired Whole Foods in 2017 for $13.7 billion.

Payment Services 246

Payment Services Food and Beverages Customer Experience Technology 246

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets. It remains to be seen if a court-approved sales process will enable better results for the retailer.

Payment Services 278

Payment Services Operations Supplies Improvements 278

FastSpring

JANUARY 9, 2023

Most Stripe alternatives fall into one of two categories: (1) payment processors, or (2) a billing solution that covers payment processing and other aspects of billing such as fraud detection, checkout, and more. A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Table of Contents.

Payment Services 147

Payment Services Merchant Services Payments PayPal 147

Kissmetrics

MARCH 23, 2021

Over the last decade, service marketplaces have sprung up and distributed how we work and live. Food delivery service marketplaces are expected to reach $154.34 billion in 2023. In this post, I’m breaking down everything you need to know about service marketplaces and how to launch one people will use. In the U.S.

Payment Services 308

Payment Services SEO eCommerce Shipping Costs 308

Retail TouchPoints

MAY 8, 2024

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. These types of uses should be carefully implemented to ensure compliance with relevant privacy laws. Bias concerns.

Payment Services 298

Payment Services Retail Outdoor Technology 298

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

JANUARY 19, 2024

trillion record , we also just saw record-breaking spend online on Black Friday and Cyber Monday 2023. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus. Walmex also reportedly has received approval from Mexican authorities to purchase a Mexican electronic payments provider, according to Reuters. The new stores are expected to contribute 1.2%

Payment Services 285

Payment Services Supplies Electronics Omnichannel 285

Forrester eCommerce

NOVEMBER 22, 2023

October 30, 2023 came and passed — the date that marked the end of Broadcom’s fiscal year and the promised close for its $61 billion VMware acquisition. per share or cash payment, of which […] In anticipation of that timing, VMware shareholders were given until October 23 to decide whether to accept Broadcom shares at $142.5

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Customer Payment Services Information Operations 468

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. Cosmetics launched E.l.f.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% In these cases, customers dispute legitimate charges with their credit card companies, falsely claiming non-receipt of goods or dissatisfaction with services received. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

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Retail Payment Services Technology Payments 278

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. trillion in 2023.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

JANUARY 6, 2025

This is also the moment to renegotiate supplier contracts to share the cost burden, secure discounts, defer payments or temporarily freeze prices. Prashant Agrawalis the visionary CEO of Impact Analytics , a software and services company that has been leading innovation rooted in AI for almost a decade.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Ecommerce Platforms

JANUARY 17, 2023

You can opt for print-on-demand services to custom print and sell items like t-shirts and mugs whenever a customer buys something. The process decreases upfront costs since you sell products that remain stored at the supplier’s warehouse. Other options include inventions, crafts, Etsy-like products, eBooks, and more.

Payment Services 197

Payment Services Payments Merchant Services Shipping Costs 197

Ecommerce Platforms

JANUARY 17, 2023

How to set up a Canadian-friendly payment processor. You can opt for print-on-demand services to custom print and sell items like t-shirts and mugs whenever a customer buys something. The process decreases upfront costs since you sell products that remain stored at the supplier’s warehouse. Fulfilltopia.

Payment Services 197

Payment Services Payments Merchant Services Shipping Costs 197

Retail TouchPoints

DECEMBER 11, 2024

At the time, the two retailers operated nearly 5,000 stores and employed more than 710,000 associates. In September 2023 Kroger and Albertsons announced plans to sell more than 400 stores and eight distribution centers post-merger. Kroger looks forward to responding to these baseless claims in court, the spokesperson added.

Payment Services 162

Payment Services Fulfillment Presentation Consumer 162

Retail TouchPoints

NOVEMBER 29, 2024

Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market. Cultivating KOCs (key opinion consumers, a.k.a.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

OCTOBER 6, 2020

Macy’s has partnered with global payment and shopping service Klarna to offer its ecommerce customers flexible payment options. The market for these solutions is projected to experience a compound annual growth rate (CAGR) of 28% worldwide through 2023, according to PYMTS.com.

Payment Services 214

Payment Services Department Stores eCommerce Customer 214

Retail TouchPoints

OCTOBER 18, 2024

In fact, a recent survey found that 87% of consumers are concerned about identity theft or fraud – a 24% increase from 2023 findings, when only 63% of consumers reported feeling this same type of concern. Decentralized identity eliminates the need for users to provide unnecessary amounts of personal information in order to access a service.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 262

Payment Services Operations Retail Customer Experience 262