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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Netflix Plans Permanent Brick-and-Mortar Locations Beginning in 2025

Retail TouchPoints

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

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Ulta Beauty Plans 2025 Expansion to Mexico

Retail TouchPoints

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

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3 Immersive Customer Experiences Using Augmented Reality

Retail TouchPoints

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Your advertising creative needs to give your audience — in this case your target customers — something they find valuable.

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Adidas Shifts to DTC-First Model, Plans to Double Ecommerce Sales by 2025

Retail TouchPoints

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

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Starbucks Adds NFTs to Loyalty Program, Plans to Reach 45,000 Global Stores by End of 2025

Retail TouchPoints

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

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Luxury Brand Elie Saab Launches DTC Site Offering High-End Customer Experience

Retail TouchPoints

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.