Retail TouchPoints

MARCH 26, 2024

Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement. The first two stores are in the Raleigh suburb of Knightdale, N.C.,

Outdoor 243

Outdoor Apparel Operations Retail 243

Retail TouchPoints

MARCH 2, 2022

Through three pillars — people, communities and planet — the retailer will utilize its people’s talents and its heritage to create positive environmental and social impacts by 2025. To diversify its company leadership, Macy’s goal is to achieve a 30% ethnically diverse representation at the director level and above by 2025.

Workshop 210

Workshop Fashion Operations Retail 210

Retail TouchPoints

OCTOBER 14, 2022

billion in sales by 2025. With our new operating structure in place, we now have even greater agility and an aligned focus on our customer and our strategic priorities. Victoria’s Secret revealed during its Oct. 13 Investors’ Day presentation that it will attempt to reach $7.3 billion in 2019 to $6.6

Apparel 247

Apparel Fashion Presentation Operations 247

Retail TouchPoints

FEBRUARY 16, 2024

The assortment spans apparel and accessories , essentials , beauty , electronics and home goods , all of which Target promises will feature among the lowest prices customers will find anywhere in its stores. The total lineup now features more than 2,000 items, most priced under $15 , with new items to be added through 2025.

Customer 250

Customer Electronics Accessories Apparel 250

Forrester eCommerce

FEBRUARY 26, 2024

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

Customer 409

Customer Information Technology Management 409

Retail TouchPoints

SEPTEMBER 14, 2022

The retailer also expects to grow its global store portfolio by roughly 7% annually to reach 45,000 locations by the end of 2025 and keep the chain on track to reach approximately 55,000 locations by 2030. Customer Benefits Include New Store Concepts and Technology. Customer Benefits Include New Store Concepts and Technology.

Food and Beverages 241

Food and Beverages Cryptocurrencies Technology Mobile 241

Retail TouchPoints

FEBRUARY 26, 2024

In addition to adding stores, Sprouts is seeking to grow both its assortment and its customer base. This focuses on our Sprouts brand, continuing to deliver growth ahead of company performance and provide customers with products they value and trust.” Q4 net sales of $1.7

Customer 227

Customer Improvements Marketing Retail 227

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

eCommerce 194

eCommerce Sporting Goods Games Operations 194

Retail TouchPoints

FEBRUARY 16, 2024

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

Customer Experience 258

Customer Experience Payment Services Improvements Customer 258

Forrester eCommerce

FEBRUARY 21, 2024

The first reports on the climate impact of organizations under the EU’s Corporate Sustainability Reporting Directive (CSRD) won’t trickle in until 2025 for the 2024 financial year. But that hasn’t stopped independent […]

Management 427

Management Customer 427

Forrester eCommerce

NOVEMBER 18, 2018

a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. There we were. We shared our recent wins and successes and learned from each other how to go faster, […].

Other 348

Other Customer Customer Experience Management 348

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”.

Customer Experience 274

Customer Experience Customer Shopify Accessories 274

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 266

POS Omnichannel Mobile Improvements 266

Retail TouchPoints

AUGUST 1, 2022

trillion in 2025, and this growth means that AR experiences will “have the potential to change the social commerce game for brands targeting tech-savvy consumer demographics,” according to a recent TIME report. Experiential Effects: Give Your Customers a Gift. There’s where augmented reality “try-on” effects come in.

Customer Experience 313

Customer Experience Customer Clothing Gifts 313

Retail TouchPoints

JANUARY 18, 2022

Shopify users can list their products on JD’s cross-border ecommerce platform JD Worldwide, providing them greater access to its 550 million active customers. trillion by 2025, according to GlobalData. The Chinese ecommerce market is expected to be worth $3.3

Merchant Services 257

Merchant Services Shopify Customer Retail 257

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 241

Consumer Improvements Management Retail 241

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

White Paper 226

White Paper Customer Multi-channel Fashion 226

Retail TouchPoints

FEBRUARY 5, 2024

Customers can now view and shop for pre-owned shoes on the New Balance website, including a selection of returned items and cosmetically imperfect footwear that cannot be sold as new. Reconsidered is currently available to customers in the U.S. stores later this year. “We locations throughout the year to be recycled.

Apparel 228

Apparel Operations Fulfillment Technology 228

Retail TouchPoints

NOVEMBER 20, 2023

David Jones , the Australian premium department store, has digitized its merchandising and buying process as part of its broader Vision 2025+ strategy. David Jones plans to launch the revitalized experience in January 2024, starting with the women’s international and designer ready-to-wear categories.

Department Stores 270

Department Stores lightspeed Omnichannel Accessories 270

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. We are excited by our progress on both top- and bottom-line initiatives in the past year and are confident the steps we are taking will allow Joann to drive long-term growth.”

Operations 231

Operations Improvements Information Other 231

Forrester eCommerce

JULY 17, 2023

Forrester analysts attended SAP’s key customer event Sapphire this year in Barcelona and Orlando. SAP estimates 80% of B2B transactions will happen via digital channels by 2025 […] This year “Digital” and “AI” were the two keywords used in almost every presentation, sometimes maybe abused.

B2B 195

B2B Presentation Events Channel 195

Retail TouchPoints

MAY 24, 2023

Under the strategy, Five Below is planning to triple its store count to more than 3,500 locations by the end of fiscal 2030 while at least doubling sales and growing operating margin by 14% by the end of fiscal 2025.

Operations 292

Operations Retail Customer 292

My Wife Quit Her Job

JUNE 1, 2020

Print on demand companies (POD) are a valuable platform for entrepreneurs looking to sell customized products without worrying about order fulfillment and without spending any money. With a print on demand company, you can instantly offer hundreds of personally customized products at the push of a button. If you are interested.

Customer 209

Customer Order Fulfillment Fulfillment eCommerce 209

Retail TouchPoints

FEBRUARY 15, 2024

“Our growth strategy is focused on becoming the nation’s leading family footwear retailer through a combination of organic growth initiatives and M&A activity that expands our geographic footprint and customer base,” said Mark Worden, President and CEO of Shoe Carnival in a statement.

Operations 256

Operations Marketing Customer Retail 256

Retail TouchPoints

FEBRUARY 22, 2024

Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 One bright spot during the quarter was the 9% increase in active customers, to a total of 5.6 The company defines active customers as those who have made at least one purchase during the prior 12 -month period.

Shopify 281

Shopify Improvements Online Retail Customer 281

Retail TouchPoints

MARCH 28, 2024

The deal, which is expected to close by the end of the retailer’s fiscal 2024 in late January 2025, is subject to customer closing conditions and will be funded through a combination of cash and debt. The Home Depot is acquiring building products distributor SRS Distribution for $18.25

Fulfillment 234

Fulfillment Presentation Operations Customer 234

Retail TouchPoints

FEBRUARY 8, 2024

Macy’s has launched a second new private label line as part of its ongoing reinvention of its in-house brand strategy aimed at making its offerings more customer centric. The company has said that it will launch a total of four new private label brands through 2025.

Consumer 224

Consumer Customer 224

Forrester eCommerce

SEPTEMBER 23, 2021

Earlier this year, when I published “The State Of Application Security, 2021,” I highlighted how organizations were prioritizing application security and aggressively adopting a range of tools to support their efforts.

Marketing 195

Marketing Improvements Management Customer 195

Forrester eCommerce

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Management 235

Management Customer Data Customer 235

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

MARCH 25, 2024

“Throughout our history, we have continued to reinvent not who we are or what we stand for, but what we do and how we connect with our customers and deliver our long-term aspirations. Ultimately, Starbucks is aiming to have 10,000 Greener Stores certified globally by 2025.

Merchant Services 233

Merchant Services Marketing Channel Management 233

Retail TouchPoints

SEPTEMBER 11, 2023

In March 2023 Kohl’s announced the locations for the next 250 Sephora 2,500-square-foot shop-in-shops, part of its plan to operate Sephora stores in all 1,170 Kohl’s locations by 2025.

Operations 232

Operations Customer Retail 232

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025.

Customer Experience 218

Customer Experience Supplies Payment Services Mobile 218

Forrester eCommerce

FEBRUARY 4, 2020

SAP today announced that it will continue to support customers on Business Suite 7 until 2030. This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s customers are moving to S/4HANA. It was never likely that SAP would risk its €11.5

Customer 334

Customer 334

Retail TouchPoints

MARCH 7, 2024

Our growth is fueled by our customers, and they are asking for more Aldi stores in their neighborhoods nationwide.” Aldi plans to begin the conversion process for approximately 50 stores during the second half of 2024, with the majority of these reopening as Aldi locations in 2025.

Customer 147

Customer Retail Marketing Customer Experience 147

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. ” .

Jewelry 289

Jewelry Accessories Clothing Gifts 289

Retail TouchPoints

DECEMBER 29, 2022

Food Lion and its customers helped provide 5.4 24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. billion meals by 2025. million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. 9 through Dec.

Banking 306

Banking Operations Management Customer 306