Retail TouchPoints

MARCH 6, 2024

has partnered with Ambercycle to leverage recycled textiles in products for its Athleta brand beginning in 2026. Ambercycle uses proprietary molecular regeneration technology to turn discarded polyester into Cycora. Athleta, which is a Certified B Corporation, will be the first performance apparel brand to use Cycora at scale. “Gap Inc.

Fashion 257

Fashion Supplies Apparel Technology 257

Retail TouchPoints

NOVEMBER 22, 2023

Packages originate in our fulfillment centers and move to a sortation center or directly to stores, where they are then delivered to a customer’s home using our last-mile delivery network.” Collectively, the entire process builds density to lower the cost of delivery, which we can reinvest back into the customer experience,” wrote McKeehan.

Fulfillment 264

Fulfillment Operations Customer Experience Blog 264

Retail TouchPoints

MAY 24, 2023

MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers. That makes me feel good, because I know our team is providing our customers with great service.”

Fulfillment 278

Fulfillment Order Fulfillment Games Customer Experience 278

Forrester eCommerce

NOVEMBER 21, 2022

The four biggest public cloud providers are intensifying their struggle for market share.

Marketing 195

Marketing Customer 195

Retail TouchPoints

JUNE 21, 2023

The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market. Target has opened a Target Last Mile Delivery (TLMD) extension near its store in Smyrna, Ga.

Marketing 306

Marketing Other Customer Customer Experience 306

Retail TouchPoints

MARCH 15, 2024

The retailer also will begin construction on a new regional distribution center scheduled to open in 2026. Dick’s also is expanding its Golf Galaxy banner stores, with plans to remodel five stores into Golf Galaxy Performance Centers along with five new Performance Centers.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 329

Sporting Goods Accessories Supplies Apparel 329

Retail TouchPoints

AUGUST 27, 2021

billion in 2026. As services like DoorDash and UberEats become more ubiquitous, retailers are embracing on-demand delivery services as a way to delight and keep more customers in today’s hybrid omnichannel world. And passing on those costs to customers can backfire. In the U.S. billion in 2020 to $33.7 The Tradeoff.

Customer 264

Customer Fulfillment Consumer Omnichannel 264

Retail TouchPoints

APRIL 27, 2023

The retailer expects to upgrade all of its nearly 2,000 locations by the end of the summer in a bid to improve omnichannel convenience for its customers. There’s no charge for the service, and customers can return any unopened item within 90 days of purchase or up to a year for Target-owned brands.

Food and Beverages 278

Food and Beverages Omnichannel Fulfillment Operations 278

Retail TouchPoints

MAY 9, 2023

There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. Her enthusiasm, talent and deep experience helped establish the omni merchandising strategy we have today, and her focus on customers and members will only strengthen our position in the future.”

Fulfillment 277

Fulfillment Improvements Customer Experience Operations 277

Retail TouchPoints

MAY 9, 2023

Blanca’s remarkable experience, understanding of our diverse customers and personal roots within WSS’ home turf will help deepen our relationships with communities and expand WSS’ unique offering of culturally connected experiences.

Operations 278

Operations Management Retail Marketing 278

Groove

FEBRUARY 22, 2024

Studies show that customers still prefer to be contacted by eCommerce businesses via email. Staying in touch with your customers is more important than ever. Experts predict that online sales will increase from $6 trillion to over $8 trillion by 2026. Business owners have to cut through the noise to reach customers.

Shopify 312

Shopify eCommerce eCommerce Platforms Customer 312

Retail TouchPoints

AUGUST 30, 2021

The flexible payment service is currently being tested with a select group but the retail giant plans to roll it out to more customers in the coming months. Global BNPL spend will reach $995 billion in 2026 , accounting for 24% of physical goods purchased by value, according to data from Juniper Research.

Payment Services 295

Payment Services Consumer Retail Customer 295

Retail TouchPoints

APRIL 18, 2024

Then they actively seek out technological advancements, emerging trends and disruptive innovations to gain a competitive advantage and create value for their customers. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. Relentless focus on the customer.

Technology 277

Technology Retail White Paper Fulfillment 277

Retail TouchPoints

FEBRUARY 22, 2023

Target will expand its next-day delivery capabilities by investing $100 million in its sortation center network to open six additional facilities by 2026. The process is designed to reduce costs for customers while increasing speed and efficiency for Target’s own operations. “By

Fulfillment 277

Fulfillment Order Fulfillment Operations Technology 277

Groove

MARCH 5, 2024

By 2026, eCommerce sales will skyrocket to almost $7.5 Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. Users can also use custom HTML code or plain layouts to create their own email templates. Klaviyo has default segmentations.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

JANUARY 30, 2023

At 22,000 square feet , this first Addie’s store stocks a wide selection of national brands and local favorites that will be regularly updated based on customer searches and requests. grocery sales by 2026, according to Mercatus. The parking lot of the store is also designed to allow for a convenient drive-up experience. of all U.S.

Consumer 312

Consumer Management Technology Other 312

Forrester eCommerce

MARCH 22, 2022

We forecast that global OMS spending will nearly double over the next five years, with a CAGR of 12.8%. Here’s why.

Marketing 195

Marketing Customer Experience Omnichannel Customer 195

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. Central to this effort will be transitioning to SAP’s Enterprise Resource Planning (ERP) system, an endeavor that won’t be completed until 2026.

Jewelry 283

Jewelry Omnichannel Operations Technology 283

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

GetElastic

FEBRUARY 7, 2023

Here’s what Gartner predicts: “By 2026, the speed of digital innovation will improve by 60%, relative to 2022, for organizations that have established mechanisms to reuse composable digital commerce modules.” “By While more complex tasks, like speaking with customers on a personal level and contract negotiations would be left to the sellers.

Consumer 148

Consumer Demo Improvements B2C 148

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. trillion in sales by 2026. This comparison, however, has its limits.

Telecommunications 264

Telecommunications eCommerce Platforms Games eCommerce 264

Retail TouchPoints

SEPTEMBER 15, 2021

Afterpay’s flexible payment solution is now available for all PetSmart products as well as services like grooming, training and day camps, allowing customers to pay in four interest-free installments due every two weeks. billion by 2026, compared to 340 million in 2021. BNPL is quickly becoming a retail standard in the U.S.,

Merchant Services 262

Merchant Services Payment Services PayPal Retail 262

Retail TouchPoints

FEBRUARY 8, 2023

“Our acquisition of Keds, which has an important presence in the athleisure space, is particularly exciting as it is an iconic brand with broad appeal for our customers and their families that gives us the potential to explore new opportunities both online and internationally.” and Canada. .” and Canada. ”

Channel 246

Channel eCommerce Management Customer 246

Retail TouchPoints

SEPTEMBER 29, 2022

The closing of the transaction was completed as Knix celebrated its 2 million customer milestone during a time when the intimates category is slated to reach $16.2 The retailer has also committed to featuring customers in its advertising campaigns. billion in the U.S.

Apparel 182

Apparel Operations Consumer Customer 182

RIS News

OCTOBER 16, 2023

Set to opening in 2026, the new space will be the fifth of Walmart’s “next generation” facilities bringing associates, technology, and machine learning together with a view to providing faster shipping and delivery to customers.

Fulfillment 80

Fulfillment Shipping Technology Customer 80

Retail TouchPoints

NOVEMBER 10, 2023

trillion by 2026. Marketers in this space are beholden to the decisions of algorithms they do not fully understand or control, making it a huge challenge to align their marketing efforts with the best interests of their customers. According to Statista , retail ecommerce sales are predicted to reach $8.1

Marketing 325

Marketing Retail eCommerce Mobile 325

Retail TouchPoints

DECEMBER 20, 2022

. “Topo represents another exciting growth opportunity for Designer Brands and further propels us to our goal of doubling sales of our owned brands by 2026,” said Jordan in a statement. Nothing really changes in our strategy, distribution direction or the management team.

Specialty Retailers 162

Specialty Retailers Outdoor Management Channel 162

Retail TouchPoints

MARCH 17, 2023

Path Ahead Ventures, an accelerator program focused on startups by people of color, featured six companies that had benefited from the program at an event marking the program’s first anniversary in October 2022 , and REI announced earlier this month its mandate to remove “persistent” chemicals from its products by 2026.

Outdoor 264

Outdoor Supplies Events Operations 264

Retail TouchPoints

MAY 17, 2022

secondhand market is projected to double in the next five years, reaching $82 billion by 2026, according to ThredUP ’s 10 th annual Resale Report , conducted in partnership with GlobalData. But now it’s clear that retail executives are not just listening to what their customers want, they’re acknowledging it in their strategies.”.

Apparel 321

Apparel Fashion Retail Consumer 321

Retail TouchPoints

JANUARY 9, 2024

Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. According to McKinsey , the growth of RMNs could represent as much as $100 billion in ad spending by 2026.

Retail 290

Retail Omnichannel Channel Mobile 290

Retail TouchPoints

JULY 15, 2022

Next year, [retail media] will be about $50 billion in media spend, which is about 25% of all digital media, and we’re seeing forecasts of around $100 billion by 2026.”. “We’re seeing something like 50 retail networks launched in the U.S. There are a number of reasons behind the rush to set up RMNs.

Retail 290

Retail Download Marketing Customer Experience 290

Retail TouchPoints

MARCH 24, 2022

“The grocery industry is undergoing a digital transformation where customers expect a seamless experience across many channels, but behind the scenes it’s taking an incredible amount of work and investment for retailers to deliver these new services,” said Fidji Simo, CEO of Instacart in a statement.

Fulfillment 278

Fulfillment eCommerce Operations Omnichannel 278

365 Retail

APRIL 2, 2024

With their sizable 1 st party audiences and shopper insights into their customer bases, retailers can open up new engagement opportunities for 3 rd party brands with ‘conversion-ready’ shoppers, making RMNs an exciting and scalable new revenue opportunity.”

Technology 111

Technology Retail Social Media Events 111

RIS News

OCTOBER 16, 2023

Set to opening in 2026, the new space will be the fifth of Walmart’s “next generation” facilities bringing associates, technology, and machine learning together with a view to providing faster shipping and delivery to customers.

Fulfillment 59

Fulfillment Shipping Technology Customer 59

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. By 2026, it’s estimated that 39.9% of TikTok users will make purchases via the platform.

Omnichannel 72

Omnichannel eCommerce Shipping Costs Social Media 72

Retail TouchPoints

JANUARY 4, 2024

Across 16 markets, sales are predicted to grow by more than a third to reach nearly $40 billion by 2026, according to IWSR Drinks Market Analysis. This law requires the driver to confirm the identity and age of the customer receiving the alcohol upon delivery. One law common to every state is identity and age verification.

Operations 147

Operations eCommerce Management Marketing 147