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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Dr. Martens Prescribes Shoe Resale Program to Support Circularity

Retail TouchPoints

and $350 billion globally by 2027. Technology to support the resale program is provided by Archive. According to ThredUp , the U.S. resale market is expected to reach $70 billion in the U.S. Timeless design and durability have always been core to our brand, and we’re passionate about offering resale to our U.S.

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Secrets to Successful Alcohol Delivery: How to Minimize Risk and Protect Your Business

Retail TouchPoints

Between 2023 and 2027, ecommerce alcohol sales revenue in the U.S. is forecast to continuously increase by nearly 21%, with 2027 total revenue expected to reach $20.48 In recent years, alcohol ecommerce surged throughout the U.S. Worldwide, ecommerce alcohol sales followed a similar trend, growing 43% in 2020.

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Gartner 2023 Predicts: Brands Must Focus On Composability, AI, and Building Consumer Trust

GetElastic

By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” otro-blockquote::after{ content: ''; }.otro-blockquote

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DSW Plans to Double Sales of Private Label Brands Over Next 5 Years

Retail TouchPoints

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

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Integrations are the Achilles Heel of Composable Commerce: Tips for Overcoming Challenges

Retail TouchPoints

trillion by 2027. For example, a payments integration can process a customer’s purchase quickly and securely, keeping merchandise flowing smoothly. But if the integration isn’t seamlessly integrated into the site, it can compromise the customer experience, leading to churn and abandoned carts. Analysts project that U.S.