Stop: Your Customer Journey isn’t Benefitting Your Customer
Retail TouchPoints
AUGUST 8, 2023
When asked what they’re often doing when online shopping, 57% said they are watching TV, 29% are interacting with social media, 17% are working and 20% are using the bathroom. And, after seeing a video on social media, one in five said they completed a purchase within 21 to 30 minutes of viewing.
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