Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. In a recent survey, Coresight Research found that 29% of consumers consider environmental sustainability in their shopping choices more now than prior to the pandemic. The service, which IKEA plans to eventually make available permanently at all U.S.

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

MARCH 28, 2024

The likelihood of delays also makes it challenging for last mile logistics companies to accurately predict delivery times, reducing their ability to meet consumers’ expectations when tracking deliveries. These factors further extend delays, often causing drivers to miss delivery windows.

Technology 303

Technology Presentation Travel Operations 303

Retail TouchPoints

JUNE 14, 2023

Nearly every major retailer has embraced consumer demands for quick and easy delivery. The rise of delivery services has made it easier for consumers to get purchases more quickly and for retailers to offer these services more widely. In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024.

Small Business Retail 279

Small Business Retail Retail Shipping Costs Clothing 279

Retail TouchPoints

JULY 10, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Shifting Consumer Behaviors. The retail industry is changing, fast.

eCommerce 191

eCommerce Merchant Services Retail Customer Experience 191

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 246

Information Payment Services Customer Management 246

ESW

JUNE 27, 2023

Based on its current trajectory, the clothing industry’s global emissions are predicted to grow by 50% by 2030 — a rate that is completely unsustainable for the future of our planet. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. Does a Circular Economy Matter? billion by 2026.

Apparel 78

Apparel Payment Services Clothing Fashion 78

Retail TouchPoints

AUGUST 12, 2021

” IL MAKIAGE joins a growing list of retail and consumer brands that are acquiring tech companies to bolster their data-driven capabilities. In May 2021, Walmart acquired Zeekit , another Israeli startup that uses real-time imaging, computer vision and AI to create a digital fitting room experience for shoppers. billion in 2019.

Technology 264

Technology Consumer Information eCommerce 264

Retail TouchPoints

APRIL 13, 2022

This greatly expands the reach of the cryptocurrency to consumers, moving it beyond something that’s only used by tech enthusiasts or industry professionals. billion by 2030, a number that’s likely conservative as well-known retailers expand their footprint into this space. Understand and advocate cryptocurrency.

Cryptocurrencies 274

Cryptocurrencies Payment Services Retail Payments 274

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

OCTOBER 18, 2022

(AEO) has invested heavily in winning the hearts, minds and dollars of Gen Z consumers. From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement.

Consumer 278

Consumer Operations Improvements Retail 278

ESW

MARCH 29, 2023

Here is a look at how luxury brands are adapting and evolving to meet consumer demands. Many brands felt that an online platform would diminish the customer experience and brand reputation, so they stuck with what they knew best — physical storefronts. So, which luxury brands are the most trustworthy in the eyes of consumers?

Fashion 78

Fashion Games Consumer Technology 78

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Food and Beverages 354

iVend

JANUARY 17, 2023

Here we look at how technology is changing retail, and the key ways that technology trends in the retail industry for 2023 are enabling greater personalisation and customer experience. This digital technology in retail stores provides a ‘personal shopper’ service that enhances the customer’s experience and increases sales.

Technology 80

Technology Retail Omnichannel Customer Experience 80

iVend

APRIL 9, 2024

compound annual growth rate between then and 2030 **. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Shoppers are more engaged and have a better customer experience in the store.

POS 52

POS Electronics Payment Services Retail 52

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Those that prefer in person buying experiences. Read our Omnichannel Guide.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

ChannelAdvisor

AUGUST 29, 2022

With a focus on speed and convenience for the consumer, quick commerce is typically centered around smaller quantities of products, ranging from food, beverage, toiletries, pharmaceuticals and more. Other retailers are choosing instead to partner with technology companies to create dedicated apps for consumers. Rapid Delivery Services.

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92

PFS

JANUARY 23, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Shifting Consumer Behaviors. The retail industry is changing, fast.

Merchant Services 59

Merchant Services Retail Consumer Social Media 59

iVend

MARCH 20, 2024

compound annual growth rate between then and 2030 **. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Shoppers are more engaged and have a better customer experience in the store.

POS 52

POS Mobile Payment Services Point of Sale 52

GetElastic

JANUARY 5, 2023

Brands that have bent to these platform constraints suffer from clunky, disjointed customer experiences, or worse yet, boring cookie-cutter, undifferentiated commerce experiences (is there even a brand here?). As a result, we’ve seen D2C companies try all sorts of strategies to reach customers where they are.

Social Media 78

Social Media Channel Shopify Fulfillment 78

ChannelAdvisor

AUGUST 29, 2022

With a focus on speed and convenience for the consumer, quick commerce is typically centered around smaller quantities of products, ranging from food, beverage, toiletries, pharmaceuticals and more. Other retailers are choosing instead to partner with technology companies to create dedicated apps for consumers. Rapid Delivery Services.

eCommerce 59

eCommerce Food and Beverages Fulfillment Consumer 59

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

Steve Dennis

DECEMBER 13, 2019

This line of largely misguided thinking contributed mightily to the idea that physical retail was destined to go away and led to some aggressive predictions about online shopping penetration getting to 50% by 2030 (or even 30% by 2025) that look less and less prophetic every day. Brick & mortar drives online shopping —and vice versa.

Retail 97

Retail eCommerce Channel Books 97

Retail TouchPoints

FEBRUARY 8, 2021

But as with many innovations, voice offers both an opportunity and a threat — there is a risk that the voice intermediary will take the retailer’s place in the customer relationship, thus becoming a gatekeeper that influences consumers on where to shop, and not necessarily with you!

Customer 130

Customer Retail eCommerce Subscription 130

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

FEBRUARY 24, 2023

from 2022 to 2030, which makes now an important time to bring in new customers and secure longtime loyalists. “Our enterprise tech stack is consumer centric,” said Scott Saeger, CIO of GNC in an interview with Retail TouchPoints. GNC’s executives realize how vital this is to their current and future business.

Customer 295

Customer Recommendation Technology Information 295

Retail TouchPoints

MAY 9, 2023

Most notably, the brand has implemented firmer ESG goals, committing to reducing absolute greenhouse gas (GHG) emissions across its entire value chain 25% by 2030. Several projects are in motion, including SHEIN Exchange, a peer-to-peer resale platform that allows customers to sell their “pre-loved” SHEIN items.

Fashion 278

Fashion Fulfillment Apparel Order Fulfillment 278

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

iVend

DECEMBER 7, 2022

For the holiday season 2022, consumers look set to continue their love affair with ecommerce solutions and online shopping. Unless, that is, savvy retailers can get one step ahead with a retail strategy that offers alternative purchases in a personalised customer experience. Read how we could help you to maximise sales.

eCommerce 94

eCommerce Retail Customer Experience Gifts 94

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Payment Services 228

Payment Services Retail Supplies Fulfillment 228

Retail TouchPoints

SEPTEMBER 23, 2020

Consumers love environmentally conscious companies. Research from Accenture shows that consumers are buying 72% more environmentally friendly products than they were five years ago, while IBM and the National Retail Federation found buyers are willing to pay around 35% more money for products from eco-friendly brands.

Shipping Costs 287

Shipping Costs Small Business Retail eCommerce Travel 287

Ecommerce Platforms

JANUARY 4, 2023

The best headless ecommerce platforms are rapidly grabbing the attention of business owners looking to stand out from the crowd with unique customer shopping experiences. As the commerce world continues to evolve, consumers are looking for ever-more flexible and unique interactions online. Powerful partners and customer service.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

Ecommerce Platforms

APRIL 5, 2023

However, up to the year of 2030, the marketplace is expected to grow at a CAGR of 38.1%, leading to an expected value of 1,597.1 There are numerous factors driving this growth, from an increased demand in business landscape for meaningful customer insights, to rapid digital transformation. IDC ) By 2030, AI will contribute $15.7

Improvements 104

Improvements Technology Customer Experience Marketing 104

Retail TouchPoints

JANUARY 26, 2024

An overwhelming 92% of Gen Z shoppers actively use discount codes, and with younger generations expected to represent 80% of all luxury purchases by 2030, it’s important for luxury retailers to take notice. Luxury purchases are no different.

Operations 147

Operations Marketing Management Retail 147