Forrester eCommerce

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 371

Banking Financial Services Customer Experience Mobile 371

Retail TouchPoints

JULY 17, 2023

from 2023 to 2030. The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. At IKEA, we are passionate about making sustainable living easy and affordable for the many, and want to be part of a future that’s better for both people and the planet,” said Jennifer Keesson, Country Sustainability Manager, IKEA U.S. in a statement. “We

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

APRIL 19, 2024

For example, 60% of customers say they would be willing to pay more for a product with sustainable packaging, so it is paramount that businesses stay with the times and account for these shifting consumer preferences. In fact, some even project that the negative impact of this industry will double by 2030.

Technology 130

Technology Supplies Apparel Shipping Costs 130

Retail TouchPoints

JULY 3, 2023

To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. Fortune 500 companies could generate up to $3 trillion of EBITDA value by 2030. Here’s how.

Consumer 274

Consumer Omnichannel Retail Technology 274

Retail TouchPoints

OCTOBER 18, 2021

The offering will build on Walmart’s voice commerce capabilities to introduce more options for customers looking to shop in the way that’s most convenient for them. Walmart ’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s next conversational commerce offering.

Blog 264

Blog Other eCommerce Management 264

Retail TouchPoints

FEBRUARY 7, 2023

“Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

JUNE 6, 2023

Recommerce, the online selling of previously owned items to buyers who reuse, recycle or resell them, is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030. Opportunity #1: Cost-efficient inventory management. Opportunity #3: A new set of global customers.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JUNE 8, 2023

is estimated to be around $2 billion and by 2030 is expected to increase to $30 billion. Fraud Afoot When it comes to sneaker fraud, it was found that “new customers” are consistently riskier than “returning customers.” In addition, new customers are more likely to be fraudsters.

eCommerce 286

eCommerce Fashion Jewelry Electronics 286

Retail TouchPoints

SEPTEMBER 14, 2022

The retailer also expects to grow its global store portfolio by roughly 7% annually to reach 45,000 locations by the end of 2025 and keep the chain on track to reach approximately 55,000 locations by 2030. Customer Benefits Include New Store Concepts and Technology. Customer Benefits Include New Store Concepts and Technology.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

Retail TouchPoints

AUGUST 3, 2022

trillion by 2030. The service is so popular, even Apple and Stripe — both of which have many millions of customers apiece — are getting into the game. It expands potential customer base. • It can lead to customer loyalty. BNPL financing is relatively easy for retailers to manage. It drives order value.

Payment Services 277

Payment Services PayPal Electronics Games 277

Ecommerce Platforms

MAY 22, 2023

According to one report, 48% of today’s customers say they’re willing to wait longer to receive their item, if it means they can access a personalized product. billion by 2030 ( Polaris ) The commercial printing market, also connected to the POD landscape, is also on the rise. billion by 2030. billion in 2032.

Clothing 104

Clothing Shipping Costs Presentation Apparel 104

365 Retail

AUGUST 29, 2023

Customers can also benefit from the expertise of a specialized in-store team offering professional advice. With this, stores continue to benefit from factors such as energy efficient LED lighting throughout, which contributes to The Perfume Shop’s commitment in reducing their energy consumption by 30% by 2030 vs 2015.

Gifts 105

Gifts Management Operations Retail 105

Retail TouchPoints

JUNE 24, 2022

Today, with technological advancements reaching new heights, the fashion industry is aiming to phase out the use of coal and reach 100% use of electricity through solely renewable sources by 2030. The fashion industry must also place great focus on creating sustainable fibers and launch chemical management programs.

Fashion 336

Fashion Shipping Costs Supplies Apparel 336

Pivotree Blog

MAY 5, 2023

While versions of warehouse management systems (WMS) and order management systems (OMS) have existed since large-scale commerce, the need for smart, agile, and scalable supply chain management solutions has never been greater. Why a WMS is Crucial For Your Business to Grow Dealing with goods means managing warehouses.

Supplies 52

Supplies Customer Fulfillment Improvements 52

Retail TouchPoints

NOVEMBER 27, 2020

Even as physical stores have been able to reopen during the summer months, retailers are contending with a customer base whose habits have shifted , in many cases permanently. The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade.

Electronics 317

Electronics Consumer SEO Retail 317

ESW

JUNE 27, 2023

Based on its current trajectory, the clothing industry’s global emissions are predicted to grow by 50% by 2030 — a rate that is completely unsustainable for the future of our planet. It’s no surprise, then, that the most successful online resale shops have quickly learned that third-party management is critical to scaling.

Apparel 78

Apparel Payment Services Clothing Fashion 78

Pivotree Blog

MARCH 12, 2024

billion USD by 2030. With the right digital tools and expertise, you can revamp inventory management to get the most out of your supply chain, fine-tune customer experience, and proactively find the right ways to safeguard your journey from any potential roadblocks.

Automotive 52

Automotive Supplies B2B Improvements 52

Retail TouchPoints

MARCH 17, 2021

We’re investing in the infrastructure that will power internet commerce in 2030 and beyond,” said Dhivya Suryadevara, CFO of Stripe in a statement. Primary investors in the Series H round include Allianz X, Axa, Baillie Gifford, Fidelity Management & Research Company, Sequoia Capital and Ireland’s National Treasury Management Agency.

Payment Services 211

Payment Services Payments POS Financial Services 211

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. To put this into perspective, Cowen Equity Research has predicted that the sneaker resale market will be worth $30 billion globally by 2030.

Merchant Services 162

Merchant Services Payment Services Shipping Costs Retail 162

GetElastic

DECEMBER 21, 2021

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. It is part of the post-purchase experience and giving your clients a pleasant one will nurture customer retention. Great packaging with your brand on it can influence a first-time customer’s impression of your company.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

365 Retail

OCTOBER 24, 2023

The store features an array of enhancements aimed at elevating the customer experience, including a modern layout, digital screens, and personalised ribbon machines. All principal contractors working on the site are ISO14001 accredited, ensuring compliance with waste management and environmental impact guidelines.

Gifts 64

Gifts Events Customer Experience Management 64

365 Retail

FEBRUARY 21, 2024

David Phillpot, convenience trading director, Europe, commented: “bp’s emphasis on supporting its customers through the energy transition, by providing the fuels they need today and tomorrow, underscores the pivotal role of convenience in bp’s offer. I cannot wait for him to get started.”

Retail 69

Retail Events Mobile Operations 69

365 Retail

AUGUST 29, 2023

IKEA is opening its carpark to the Milton Keynes community this weekend for a fun car boot sale to support customers in prolonging the life of their pre-loved belongings and helping to give them a new lease of life. In 2021, IKEA launched the circular hub as part of its commitment to becoming climate positive by 2030.

Home Furnishings 59

Home Furnishings Events Electronics Clothing 59

365 Retail

OCTOBER 27, 2023

The in-store team, known for their expertise, will continue to provide valuable advice to customers. In addition, the store offers complimentary gift wrapping and a recycling service that allows customers to drop off used perfume bottles in exchange for a 15% discount on their next purchase.

Gifts 64

Gifts Management Events Beauty and Health 64

Retail TouchPoints

APRIL 13, 2022

billion by 2030, a number that’s likely conservative as well-known retailers expand their footprint into this space. This includes Google Maps searches as well as on various sites that post the location of the customer’s closest cryptocurrency ATM. It’s a fast-growing market, with estimates stating it will reach $3.55

Cryptocurrencies 274

Cryptocurrencies Payment Services Retail Payments 274

Retail TouchPoints

MAY 31, 2022

Then in 2019, 5G entered the scene (in case you were wondering, 6G is predicted to arrive around 2030). “5G a retail store] with their own custom networks. Fraud Prevention, Customer Support and More in Real Time. In-Store Inventory Management. The upgrade of 5G is akin to home broadband moving from copper to fiber.”.

Merchant Services 354

Merchant Services Retail Mobile Food and Beverages 354

Retail TouchPoints

JANUARY 7, 2022

A focus on company reputation (50%) and customer preferences (50%) were also among the drivers motiving companies to pursue CSR. It’s important to zero in on ethical commerce drivers that not only resonate with socially conscious customers, but that can also deliver meaningful progress toward a better future.

Home Shopping 298

Home Shopping Travel Consumer Technology 298

lateshipment

APRIL 19, 2022

Experts at PWC predict that the industry will be worth close to US$3 trillion by the year 2030, and electric vehicles and dually trucks are the latest trends to spur this growth. With so many technological advancements happening so quickly, it’s almost certain that the projected growth for commercial vehicles will come to fruition.

Automotive 130

Automotive Technology Improvements Blog 130

Retail TouchPoints

NOVEMBER 11, 2022

REI has provided them with a variety of tools, including capital investment, mentorship opportunities, assistance with building capacity and creating connections to customers, to help these newcomers thrive. That can include supply chain, product roadmap, brand development, distribution strategy and financial management.

Apparel 243

Apparel Marketing Retail Outdoor 243

iVend

APRIL 9, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Electronics Payment Services Retail 52

365 Retail

JANUARY 17, 2022

bp and M&S have agreed to extend their convenience agreement until 2030, aiming to build on the success of their 16-year collaboration and work together to evolve the forecourt offer as customers’ behaviour changes over the next decade. M&S Food is now available at almost 300 bp-operated sites across Great Britain.

Operations 64

Operations Supplies Mobile Food and Beverages 64

365 Retail

JULY 10, 2023

The UK’s renowned speciality retailer is breathing new life into the customer experience with a sleek redesign and enhanced services. The service allows customers to drop off used perfume bottles and receive a 15% discount on their next purchase. The newly revamped store introduces an array of modern upgrades.

Retail 45

Retail Gifts Customer Experience Management 45

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52