Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

MARCH 15, 2022

We know that the more we design for inclusion, to be welcoming and to strengthen our communities, the better our business will be and the better the Starbucks experience will be for our partners and customers,” said Katie Young, SVP of Global Growth and Development at Starbucks in a statement. “It and Canadian Starbucks locations.

Reference 235

Reference Technology Operations Customer 235

iVend

JANUARY 17, 2023

But we’re also seeing exciting technology trends * in the retail industry. There has never been so much tech in retail, with retail technology solutions having the power to help attract and retain customers, for sustained growth and profit. See how we’re implementing digital technology in retail stores.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Retail TouchPoints

SEPTEMBER 17, 2021

British online fashion and beauty retailer ASOS has laid out a comprehensive plan to achieve a detailed set of Environmental, Social and Governance (ESG) goals by 2030, including becoming net zero across its full value chain. department chain Nordstrom to drive global growth of the brands.

Fashion 208

Fashion Supplies Online Retail Consumer 208

Retail TouchPoints

FEBRUARY 17, 2022

Customers can bring in their preloved Allbirds shoes for $20 in store credit. The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030.

Fashion 254

Fashion Technology Other Customer 254

Retail TouchPoints

JULY 3, 2023

To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. Fortune 500 companies could generate up to $3 trillion of EBITDA value by 2030. Here’s how.

Consumer 239

Consumer Omnichannel Retail Technology 239

Retail TouchPoints

JULY 21, 2022

Amazon expects to have thousands of custom electric delivery vehicles in more than 100 cities by the end of 2022 and to reach 100,000 vehicles across the U.S. Rivian has been an excellent partner in that mission, and we’re excited to see our first custom electric delivery vehicles on the road. Nashville, Tenn.,

Technology 271

Technology Operations Improvements eCommerce 271

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. from 2023 to 2030. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Predictive equipment maintenance.

Food and Beverages 238

Food and Beverages Payment Services Retail Payments 238

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S., to 75 million members within in the next five years.

Technology 258

Technology Omnichannel Operations Marketing 258

365 Retail

OCTOBER 30, 2023

billion by 2030*. PPDS opened a new era of display technology during ISE 2023 (Jan 31-3 Feb) , becoming the world’s first leading display manufacturer to introduce a full size and full colour digital signage display into the market, with the debut of its 25” Philips Tableaux. This is a technological breakthrough.

Technology 105

Technology Retail Management Events 105

Forrester eCommerce

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 378

Banking Financial Services Customer Experience Mobile 378

Retail TouchPoints

FEBRUARY 7, 2023

As a result, the luxury market’s base expanded to approximately 400 million consumers in 2022 and is expected to reach 500 million by 2030, Bain & Company revealed — and the expansion goes far beyond the aspirational promise.

Payments 286

Payments Omnichannel Payment Services Consumer 286

Retail TouchPoints

JUNE 30, 2021

customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

Clothing 197

Clothing Accessories Apparel Shipping 197

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 236

Information Payment Services Customer Management 236

Retail TouchPoints

MARCH 6, 2023

and will continue to learn which locations and features resonate most with customers as we keep evolving our Amazon Go stores.” billion through 2030 and bring more than 25,000 jobs to the region. While Amazon is cutting back in some areas, it is investing in new technologies that will help it achieve the goals laid out by the U.S.

Technology 254

Technology Operations Improvements Shipping 254

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. Starbucks Plans Additional Workforce Investments.

Food and Beverages 247

Food and Beverages Cryptocurrencies Technology Mobile 247

Retail TouchPoints

APRIL 19, 2021

million small- and medium-sized businesses sell on Amazon, making up close to 60% of the company’s retail sales; and Customers complete 28% of purchases on Amazon in three minutes or less , and half of all purchases are finished in less than 15 minutes. “In million customer accounts.”. That’s 50 million more than in 2019 ; More than 1.9

Fulfillment 290

Fulfillment Technology Recommendation Customer 290

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Ecommerce Platforms

MAY 22, 2023

According to one report, 48% of today’s customers say they’re willing to wait longer to receive their item, if it means they can access a personalized product. billion by 2030 ( Polaris ) The commercial printing market, also connected to the POD landscape, is also on the rise. billion by 2030. billion in 2032.

Clothing 104

Clothing Shipping Costs Presentation Apparel 104

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart customers will be able to place orders and have them autonomously delivered directly to their homes. The program was developed to help the companies better understand how autonomous vehicles can enhance the customer experience, particularly as same-day delivery grows in popularity. “We’re in a statement.

Operations 243

Operations Customer Experience Marketing Technology 243

Retail TouchPoints

JUNE 24, 2022

Today, with technological advancements reaching new heights, the fashion industry is aiming to phase out the use of coal and reach 100% use of electricity through solely renewable sources by 2030. For more information on Fortude’s latest fashion sustainability vlog series, visit Technology and the future of sustainable fashion.

Fashion 321

Fashion Shipping Costs Supplies Apparel 321

Retail TouchPoints

AUGUST 3, 2023

At this point, the pilot is testing whether the Rubi technology could be integrated at a larger scale in the Walmart supply chain with the effective capture of carbon emissions. There’s also been a reduction in product damaged through shipping, because the packaging is so snug, tight and customized.” and Canada.

Shipping Costs 237

Shipping Costs Apparel Shipping Supplies 237

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 275

Food and Beverages BigCommerce Home Furnishings PayPal 275

Retail TouchPoints

JUNE 8, 2023

is estimated to be around $2 billion and by 2030 is expected to increase to $30 billion. Fraud Afoot When it comes to sneaker fraud, it was found that “new customers” are consistently riskier than “returning customers.” In addition, new customers are more likely to be fraudsters.

eCommerce 250

eCommerce Fashion Jewelry Electronics 250

Retail TouchPoints

MAY 12, 2022

By following a few best practices, small and local retailers can prepare for the metaverse and reap the benefits that come from digital interactive customer engagement. By 2030 it’s expected to skyrocket to $678.80 It’s important to take baby steps to build up to a metaverse offering — both for you and your customers.

Marketing 334

Marketing Social Media Games Small Business Retail 334

Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. Then in 2019, 5G entered the scene (in case you were wondering, 6G is predicted to arrive around 2030). “5G a retail store] with their own custom networks. Fraud Prevention, Customer Support and More in Real Time.

Merchant Services 351

Merchant Services Retail Mobile Food and Beverages 351

Retail TouchPoints

JANUARY 4, 2022

The resale market is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030, far eclipsing the predicted $40 billion market for fast fashion. . As a result, online resale marketplaces like The RealReal, ThredUP and Poshmark gained many new customers throughout the past year and a half.

Consumer 322

Consumer Clothing Retail Apparel 322

Retail TouchPoints

NOVEMBER 6, 2023

Global Store Expansion: “By reaching new markets and increasing our physical presence, we will not only boost our brand visibility but also tap into new customer bases,” she said. As part of this process, Princess Polly committed to halving its emission intensity by 2030. “To

Fashion 240

Fashion Omnichannel Operations Consumer 240

Retail TouchPoints

NOVEMBER 27, 2020

Even as physical stores have been able to reopen during the summer months, retailers are contending with a customer base whose habits have shifted , in many cases permanently. The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade.

Electronics 312

Electronics Consumer SEO Retail 312

Retail TouchPoints

AUGUST 12, 2021

IL MAKIAGE is a tech-driven beauty brand focused on “using unparalleled technology to connect people with superior, painstakingly tested, beauty products.” In fact, this is IL MAKIAGE’s second technology acquisition in the last 24 months, demonstrating the company’s focus on building its competitive infrastructure. billion in 2019.

Technology 264

Technology Consumer Information eCommerce 264

Retail TouchPoints

APRIL 13, 2022

billion by 2030, a number that’s likely conservative as well-known retailers expand their footprint into this space. For example, machines provided by Bitcoin Depot appear on several networks that provide operators with greater exposure to larger customer pools. It’s a fast-growing market, with estimates stating it will reach $3.55

Cryptocurrencies 236

Cryptocurrencies Payment Services Retail Payments 236

365 Retail

JULY 12, 2023

Currys and Samsung UK have teamed up to offer customers unique discounts on selected Samsung products when they trade-in any unwanted tech with the retailer. The promotional event means Currys customers can get between 10-15% off on over 390 Samsung products when they trade-in old electrical items this July. and carphonewarehouse.com.

Technology 52

Technology Events Supplies Mobile 52

Retail TouchPoints

FEBRUARY 23, 2022

But with the rise of omnichannel fulfillment, “phygital” experiences and more elevated storytelling, Nicholas believes design is going to matter a lot more: “Not at the expense of functionality or technology, of course, but through and with those elements.” Does your team have a vision for 2030 or 2035?” he asked. “Do

Fulfillment 275

Fulfillment Vend Operations Technology 275

Pivotree Blog

MAY 5, 2023

Because as we’ve learned in the past couple of years, supply chain disruptions are inevitable, but failing customer expectations doesn’t have to be. According to Gartner , around 83% of businesses expect supply chains to enhance customer experience as a part of their digital strategy.

Supplies 52

Supplies Customer Fulfillment Improvements 52

lateshipment

APRIL 19, 2022

Globe Newswire stats show that the demand for commercial vehicles is still on the rise, despite the technological advances that the road vehicle industry has been experiencing over the last few years. As long as there are goods that need transporting , commercial vehicles will always be necessary. This is a guest post by Linda Carter.

Automotive 130

Automotive Technology Improvements Blog 130

Retail TouchPoints

JANUARY 7, 2022

A focus on company reputation (50%) and customer preferences (50%) were also among the drivers motiving companies to pursue CSR. It’s important to zero in on ethical commerce drivers that not only resonate with socially conscious customers, but that can also deliver meaningful progress toward a better future.

Home Shopping 275

Home Shopping Travel Consumer Technology 275