What Will Mobile Commerce Look Like In 2030?

Forrester's Customer Insights

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution. age of the customer emerging technology mobile technology retail

The Future Of Banking Has Arrived

Forrester's Customer Insights

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].


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The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Ahold Delhaize Unveils Ambitious Health and Sustainability Goals

Retail Touch

Lastly, the company is using supply chain technologies with enhanced forecasting capabilities to reduce waste by better predicting demand, and supplying only the right amount of products to stores and ecommerce distribution points.

Is Black Friday Still Relevant in 2020?

Retail Touch

The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade. There is no doubt that retailers have faced many struggles as a result of the pandemic.

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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail Touch

Affluent shoppers are used to being coddled when shopping at high-end stores, but technology is enabling a new age of mass-personalization. Spending Up on Reverse Logistics Technologies. Touch-free Technology Ready for Prime-Time.

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Tackling Water Challenges with Analytics

Retail Archives

New technologies such as Big Data analytics can enable businesses, communities and individuals to address a crucial challenge humanity and the planet faces– water loss. According to a report published by the United Nations , by 2030, the demand for water will exceed supply by 40%.

Uncovering The Factors Changing The Face Of Retail

Retail Touch

The 2020 shopper will likely not look anything like the shopper of 2030. Closely tied to consumer preferences are innovations in retail technology. Technology must work in unison to increase the customer experience at every touchpoint. The retail industry is changing, fast.

The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers

Retail Touch

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. The role of voice technology is another interesting development in retail.

7 Brands Discuss the Benefits of the New Cashless Economy and Apple Pay’s Growing Ubiquity


Technology is restructuring how money moves. Since then, the same technology Apple uses for Apple Pay has become ubiquitous worldwide: EMV, a payment tokenization specification. Apple Pay contains multiple layers of dynamic encryption and is also protected by TouchID, Apple’s fingerprint technology,” says Jennifer Pollock, Content Marketing Editorial Lead, Square. And by 2030, those surveyed expect digital wallets to be the primary source of payments.

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Etsy’s Shipping Initiative Puts Other E-Commerce Platforms to Shame – Want to Go Green? Take a Leaf Out of Etsy’s Book

Ecommerce Platforms

Meridian Magnesium SF6 Reduction in the Automotive Sector: Etsy has invested in the research and development of new technologies that reduce the emission of greenhouse gas?, By 2030, Amazon wants to achieve this for half of its shipments. It's official; Etsy has just become the first ever international e-commerce marketplace to offset ALL its shipping emissions – how awesome is that?! Etsy's Journey. This is the big question.

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5 Reasons Why Nobody is Engaging With Your Social Posts (and How to Fix it)


Increasing at a rate up to as much as one new user every 8 seconds until 2030, ignoring this user group as part of your social media strategy is untenable. When you look at social media’s rapid growth and increased technology adoption rates, it’s clear that social media isn’t strictly a “young man’s game” anymore. Social listening isn’t a spring chicken in technology anymore, but it may still be a new area for many fledgling marketers.