Groove

NOVEMBER 3, 2024

When digital marketing and eCommerce exploded into the retail market, a considerable amount of the conversation revolved around B2C customers and their purchases. However, the B2B eCommerce landscape has begun to rapidly evolve, driven by advancements in technology and changes in buyer expectations. The growing competition in this space compels B2B businesses to find new ways to engage their target audiences so that they can grow their market share.

B2B 221

B2B eCommerce B2C Mobile 221

Forrester eCommerce

NOVEMBER 3, 2024

Despite slowing economic growth, Singles Day 2024 is shaping up to be one of the most competitive and innovative shopping events yet. Here’s what to expect for this year’s online retail extravanganza.

Online Retail 195

Online Retail Events Retail Customer 195

lateshipment

NOVEMBER 3, 2024

Did you know that over 40% of your e-commerce stores support tickets are post-purchase related? A large chunk of them are primarily WISMO or WISMR. Under traditional processes, a ticket is created, an anxious/ angry customer is on the other end, you manually check their order status with the shipping carrier, apologize for the issue, and hope they forgive you enough by continuing shopping.

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Customer eCommerce Shipping Information 130

RetailWire

NOVEMBER 3, 2024

McDonald's McFlurry machines can now be repaired by the company.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

lateshipment

NOVEMBER 3, 2024

A high return rate is a concern for any e-commerce business. However, most brands still don’t have a proper returns system in place to optimize the final leg of the post-purchase loop. In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

RetailWire

NOVEMBER 3, 2024

Mike Tyson's latest KO move comes in the form of an investment in a plant-based QSR.

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RetailWire

NOVEMBER 3, 2024

Wendy's has announced their future plans for success while trimming some fat.

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