Retail Technology Review

Retailers under pressure to revamp their shopping experience as online sales continue to rise

Retail Technology Review

The latest ONS retail sales figures show that the volume of online spending increased year-on-year by 15.9% and by 1.8% compared to last month

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"What's in it for me?": Three quarters of UK shoppers say they get nothing in return for sharing their personal data with brands

Retail Technology Review

Loyalty marketing agency ICLP today reveals that 71% of British shoppers do not feel that it's worth sharing their personal data with brands, and 48% don't believe that their personal information will be treated with respect

Gearing up for the busy period: what to expect from Black Friday 2017

Retail Technology Review

By Sangeetha Narasimhan, Marketing Manager, UK at Ingenico ePayments. In Europe, Black Friday is a big deal. We've witnessed first-hand this American-born phenomenon spread first across the Atlantic and then move online

Coupa scores customer win with JD Sports

Retail Technology Review

Coupa Software has announced that UK sports fashion retailer, JD Sports Fashion plc (JD), has selected Coupa's cloud-based Procure-to-Pay (P2P) solution to integrate with its existing ERP system. By selecting Coupa, JD aims to offer an improved, simpler and more accessible P2P service to its store and office colleagues alike

Maginus adds Magento enterprise eCommerce platform to solution portfolio

Retail Technology Review

Maginus, the wholesale distribution and retail IT solution provider, has become a Magento Professional Solutions partner and will add Magento's enterprise level eComemerce platform to its portfolio of omnichannel solutions for retailers and wholesalers

The retailers' guide to millennial expectations

Retail Technology Review

By Dan Thornton, Head of Solution Development, Hughes Europe. Tech-savvy millennials may be spending like no other generation before them, but their ravenous appetite for online content and data enables them to make well informed decisions about what to buy and where to shop

UK consumers reluctant to buy expensive goods online

Retail Technology Review

Almost two thirds of consumers are unwilling to make expensive purchases online and prefer to spend larger amounts in store, according to new research

The checkout is least satisfying part of the omnichannel shopping experience

Retail Technology Review

Poor payments experience at the checkout is the weak link in connected customers' omnichannel shopping experiences, causing retailers lost conversions and customer loyalty, a new report from KPS, a transformation agency, reveals

The future is intelligent – Is AI the new customer service?

Retail Technology Review

By Jason Maynard, director of data and analytics, Zendesk. We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year but does your self-service support live up to this demand

How retailers can use technology to become data driven in a multi-channel world

Retail Technology Review

By Peter Ruffley, Chairman at Zizo. The retail market has changed; Amazon et al have transformed customer expectations; digital native millennials have a very different outlook to previous generations; and the influence of external factors such as social media can be both good and bad

HydroGarden grows seven-figure online sales channel with Microsoft Dynamics NAV and Sana Commerce

Retail Technology Review

A new integrated web store has generated £250,000 revenue per month for UK hydroponics wholesaler HydroGarden

Finding the retail 'promised land' – improving customer experience and efficiency'?

Retail Technology Review

By Allison Manetakis, Director of Commerce Product Management, Oracle NetSuite

Retailer Alert: the EU data privacy landscape has already changed

Retail Technology Review

With less than a year to go before organisations which process, use or exchange consumers' personal data within the EU need to comply with the new General Data Protection Regulation (GDPR), eCommerce systems integrator Tryzens has highlighted how this new directive will impact retailers, and what key steps brands will need to take to mitigate the impact when the regulation becomes enforced from 25th May 2018

75% of UK shoppers trust other customers over retail staff

Retail Technology Review

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand

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Despite digital demands, shoppers still value traditional in-store customer service, new report reveals

Retail Technology Review

Despite the digital demands connected consumers now expect in their omnichannel shopping journeys, the values of traditional customer service and human interaction prove key motivations for consumers choosing to shop in-store, a new report by PCMS, a global provider of unified commerce solutions, reveals

eRetailing, telematics and service aggregation boost evolution of global automotive aftermarket in 2017

Retail Technology Review

The global automotive aftermarket is rapidly evolving. While technological enablers in eRetailing, telematics, and service aggregation will facilitate the evolution of traditional business models and transform the market into a digital and connected ecosystem, multiple opportunities exist in parts and service retailing due to steady growth in worldwide vehicles in operation (VIO

Augmented reality facilitates on-the-spot purchase boost

Retail Technology Review

Giving consumers access to technology that allows them to visualise products at home before purchasing makes them more likely to part with their money, new research has found

Why retailers must embrace the 'Integration of Things'

Retail Technology Review

By Guy Murphy, industry technology evangelist, MuleSoft. E-commerce is thriving in the UK. According to IMRG, £133 billion was spent online in 2016—a number expected to increase by 14 percent this year largely due to sales made on smartphones

Make or break: Inefficient returns processes cost retailers lost sales and customer life time value, warns a new report

Retail Technology Review

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals

Twiggle unveils search technology ‘that allows any online retail company to take on e-commerce giants’

Retail Technology Review

Twiggle has announced the debut of its Semantic API, which instantly gives retailers the ability to add a semantic layer to their existing search engines and interact with their online customers in a more personal and natural way

Over a quarter of consumers find Christmas shopping online as stressful as purchasing in-store

Retail Technology Review

More than a quarter (27%) of Christmas shoppers find buying presents online just as stressful as going in-store

Can drop shipping level the retail playing field?

Retail Technology Review

Ken Chrisman, division President of Sealed Air, a global leader in packaging solutions and technology, discusses the risks of implementing drop shipping and how to mitigate those while remaining competitive and profitable in the marketplace

UK retail customer experience failing to improve with nearly 50% of queries left unanswered

Retail Technology Review

Despite 93% of consumers revealing they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new research suggests

Christmas Comes Early: Five ecommerce tools retailers need to implement in July to be ready for the festive season

Retail Technology Review

By Chris Boaz, Head of Marketing at PCA Predict (a GBG Company). Retailers around the UK know that summer is the ideal time to begin the build-up to the Christmas season. When should they start though? Considering that 26% of UK consumers begin hunting for the perfect Christmas gifts come August, July would seem like the ideal time to prepare

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Complaining consumers target retailers through social media

Retail Technology Review

New research by HSO has revealed that 36% of consumers would use social media to complain about a product or service. This compared favourably to 30% who would use an online complaints form; 18% who opted for visiting the store and just 14% who preferred the more traditional approach of a telephone call

Franco Manca adds mobile and web ordering with help from Intelligent Business Systems

Retail Technology Review

Leading Neapolitan sourdough pizza brand Franco Manca, owned by restaurant group Fulham Shore, has added mobile and web ordering options to its customer offering following bespoke integration work with Intelligent Business Systems (IBS

1 in 20 online stores has been breached by hackers, new research shows

Retail Technology Review

One in 20 online shopping sites has been infiltrated by hackers who are actively stealing customers' payment card details, according to new research by cyber security experts Foregenix

Connected shopping reaches 'tipping point'

Retail Technology Review

New research from retail and shopper marketing agency, Savvy, suggests that the rise of the 'connected shopper' has now reached a tipping point

Why omnichannel could be the high street's saviour

Retail Technology Review

By Dean Frew, CTO & SVP RFID Solutions at SML Group. Within the past decade, retailers have shifted their focus from physical stores to an "online only" strategy. This is in part due to rising costs of owning and operating physical stores, the higher profit margins for online retailers and also the technological advances that have led to consumers being able to purchase goods from any device

Two thirds of retailers have readily embraced e-commerce British retailers lead the way in mobile e-commerce

Retail Technology Review

What impact is e-commerce having on retailers? This was the question that HR service provider, SD Worx, put to almost five hundred retailers with fifty to thousands of employees in Britain, Belgium, Germany, France and the Netherlands

Peoplevox inducted into Stitch Labs Partner Program

Retail Technology Review

Peoplevox, Warehouse Management System (WMS) provider, has joined the Stitch Labs Partner Program

Brands shunned by disloyal consumers: innovation and convenience 'more important' than the brand

Retail Technology Review

The era of the disloyal consumer is upon us; new research from global ecommerce consultancy Salmon has found that brand loyalty is tumbling as consumers prioritise speed, innovation and convenience when they shop

ClearSale enables eCommerce fraud protection with Zoey integration

Retail Technology Review

Global fraud protection solutions provider, ClearSale, has announced the release of its integration module for eCommerce platform Zoey

New UK returns service 'to revolutionise market'

Retail Technology Review

International returns platform ReBOUND, used by hundreds of leading fashion brands, has brought its returns services to the UK market to give online retailers a truly global multi-carrier returns solution, and their customers more freedom of choice and convenience

Delivering commerce without compromise

Retail Technology Review

By Matthew Robertson, Co-CEO of NetDespatch. We are living in an era of e-commerce instant gratification. Not meaning to again pillage that most frequently referenced and at times derided generation, but millennials and their demand for 'right here, right now' are very much driving and shaping the future of retail

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ACI Worldwide brings Alipay to Africa via Peach Payments

Retail Technology Review

ACI Worldwide, the global provider of real-time electronic payment and banking solutions, and Alipay, is launching Alipay in South Africa, via regional payment service provider (PSP) Peach Payments

New research shows cybersecurity battleground shifting to Linux and web servers

Retail Technology Review

WatchGuard's latest quarterly Internet Security Report reveals that despite an overall drop in malware detection, Linux malware made up more than 36 percent of the top threats identified in Q1 2017

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The whole truth about Amazon and Whole Foods

Retail Technology Review

The e-commerce delivery firm ParcelHero says there is a good reason why Amazon's making the £10.7bn step into brick and mortar retail by purchasing Whole Foods Market: it could lead to a chain of cashier-less fresh food stores

Controlled and consistent label and barcode printing for retail and e-commerce

Retail Technology Review

ScriptX, from UK company MeadCo, provides controlled, consistent and efficient printing from Internet Explorer

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Criteo reveals 2017’s most searched terms: The omnichannel opportunity

Retail Technology Review

Criteo S.A., the performance marketing technology company, has announced the top online retail searches conducted in the UK in 2017 as revealed at Criteo's Ecommerce Media Forum