Retail Technology Review

Achieving retail’s Holy Grail: A 360-degree customer view

Retail Technology Review

The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year. Critical Issues Retail Supply Chain Internet Retailing

Using the cloud for integration turns marginal into massive gains for retailers

Retail Technology Review

By Graham Woods, Managing Director of W3Partnership. No-one talks about retail in terms of online and offline anymore. The word omnichannel entered and left our parlance with equal speed. Retailers are now focussed on providing customers with the choice, experience and delivery they want, when they want it – regardless of the channel on which any part of the customer journey takes place. Critical Issues Retail Supply Chain Internet Retailing

Gartner mentions FarEye in the Hype Cycle for Multienterprise Solutions, 2018 under the Global Logistics Visibility technology

Retail Technology Review

FarEye, a technology solution to run eCommerce and supply chain logistics operations has been mentioned as a sample vendor in Gartner’s recent Hype Cycle report for Multienterprise Solutions[1] under the Global Logistics Visibility technology which was published on 13 December 2018. Internet Retailing Retail Supply Chain

Geodis appoints a global head of e-commerce

Retail Technology Review

Geodis has created a global position for e-commerce with the appointment of Ashwani Nath as Vice-President & Global Head of e-channel solutions. Reporting to Philippe de Carné, Group CCO, Ashwani Nath will be responsible for building and promoting end-to-end e-commerce omni-channel solutions, gathering all existing physical & digital expertise in the company. Internet Retailing Retail Supply Chain

Bidali integrates Enjin Coin into payment gateway enabling seamless Liquidity and real-time payments

Retail Technology Review

Bidali, Canada’s first regulated crypto-payment processor and online gift card retailer, has announced the integration of Enjin Coin (ENJ) as a method of payment across their ecosystem, in a move to offer seamless liquidity and real-time payments to gamers. Internet Retailing Data Capture

Bringing Britain’s once bustling highstreets back into the digital fore

Retail Technology Review

It’s no secret, the festive shopping frenzy is in full swing! Retailers are still competing to offer good deals and a bargain on the high street, following a 12% drop in the value of Black Friday sales this year compared to 2017. Critical Issues Internet Retailing Retail Supply Chain

Pop-up book shop conquers online competition using AI

Retail Technology Review

RichRelevance been appointed by Qwerkity, part of The Book People Group, to provide personalised product recommendations through its Xen AI platform. Internet Retailing

Books 129

Why personalisation means good retail

Retail Technology Review

Retailers are all chasing a personalisation dream, aiming to tailor in-store and online propositions to ensure their customers feel like they’ve received relevant, impactful, and delightful experiences. Critical Issues Internet Retailing Retail Supply Chain

UKFast Network sees 30% Black Friday spike

Retail Technology Review

Traffic to the UKFast network, which hosts thousands of eCommerce websites and booking platforms, has seen a massive 30% increase in web traffic this Black Friday, compared to Black Friday last year. Critical Issues Retail Supply Chain Internet Retailing

Books 129

Only 36% of top UK retailers fully secure online store

Retail Technology Review

The shopping season is upon us and, like every year, many of us choose to buy online instead of trawling through the shops. But do UK retailers ensure shoppers can trust their websites? Critical Issues Internet Retailing Data Capture

15% of UK shoppers buy from overseas every day

Retail Technology Review

British consumers are increasingly turning to overseas retailers for their fashion fix according to research by delivery management company Whistl. Critical Issues Internet Retailing Retail Supply Chain

The Electronic Data Supporting Retail Businesses

Retail Technology Review

by Patrick Vernon, freelance writer. In the era of Big Data, and the need for organizations to make best use of the mountains of raw information being generated constantly through interactions with potential and actual customers, retail businesses are in a position to use this data to run a more efficient business and serve their customers better than ever. EPoS Systems Internet Retailing Data Capture

Trouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role

Retail Technology Review

Trouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role. Internet Retailing

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest levels for a decade

Retail Technology Review

With November reported to have the lowest shopper footfall since the 2008 recession and in store sales predicted to get worse in December, a new in-depth research study into how retailers are gearing up their online customer service this Christmas has found that nearly three quarters are investing in Artificial Intelligence in the call centre, driven by consumer demand and changing shopping habits - saving over 1 in 3 retailers £100,000 or more a year.

5 Steps to Planning Out and Launching an Ecommerce Site

Retail Technology Review

The ecommerce industry is growing rapidly. Ecommerce sales are expected to top $4 trillion by 2020. This is because more people prefer to shop online from the comfort of their homes instead of going to the store. Critical Issues Internet Retailing

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Retail Technology Review

Waitrose and Ocado are the best supermarkets for consumers looking to shop for vegan food online, a study from eCommerce analytics platform, E Fundamentals, has found. Critical Issues Internet Retailing

New solution to furnish Dreams with enhanced omnichannel capabilities

Retail Technology Review

Dreams, the specialist bed retailer, will revolutionise its omnichannel capabilities and digitally transform its store estate, thanks to the implementation of a new solution, delivered by commerce transformation specialists, Envoy Digital, part of the KPS Group. Internet Retailing

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Retail Technology Review

Fast search functions and free shipping are the keys to ecommerce success this holiday season. That’s according to a new research report from Episerver, outlining the 26 best practices for online retailers this Christmas. Internet Retailing Critical Issues

Seasonal sales at risk as UK’s biggest retailers neglect website load speeds for second year running

Retail Technology Review

The UK’s top retailers are risking seasonal sales through failure to improve their website load speeds over the past 12 months, according to a new index report. Internet Retailing

Nosto and Function18 score ‘hole in one’ at Direct Commerce Innovator Awards

Retail Technology Review

The success of Nosto’s AI-powered personalisation solution for golf apparel retailer Function18.com has been recognised at the 2018 Direct Commerce Innovator Awards, winning in the category for best CRM, Data, Targeting & Personalisation at the prestigious awards. Exhibitions and Events Internet Retailing

Leaders in Logistics: Post & Parcel Europe 2019

Retail Technology Review

Comprising two forums, the Innovation in Operations day and the two-day Post & Parcel Europe Summit, this event offers the actionable insight you need to survive in the evolving world of delivery. Exhibitions and Events Internet Retailing Retail Supply Chain

BigCommerce gives brands full control of ecommerce checkout experience with new Checkout SDK

Retail Technology Review

BigCommerce, the ecommerce platform for fast-growing and established brands, has launched its Checkout JS Software Development Kit(Checkout SDK), a new JavaScript library that makes it easy for merchants to consume BigCommerce's Checkout APIs. Internet Retailing

Freshworks and Pitney Bowes bring AI-powered self-service to the frontlines of shipping and mailing

Retail Technology Review

Freshworks, the customer engagement software solutions provider, has partnered with Pitney Bowes, a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro C-series device. Internet retailing Retail Supply Chain

parcelLab strengthens UK footprint with opening of London office

Retail Technology Review

Following major success in Germany, post-purchase solution parcelLab is expanding into the UK to enable retailers and other companies selling over the internet to deliver the best possible after-sales customer experience and maximise the marketing potential of this part of the customer journey. Internet Retailing

Dzinga launches new communications platform for business

Retail Technology Review

Dzinga has announced its new communications platform for business which supports communications between businesses and their customers across web, phone, mobile and social media. Internet Retailing

Matalan chooses ContentSquare to enable omnichannel strategy

Retail Technology Review

Matalan has chosen ContentSquare's user experience (UX) analytics solution to enhance its online performance and help the digital teams, including insight, marketing, UX, trading and content teams, create a seamless omnichannel experience. Internet Retailing Retail Supply Chain

Black Friday 2018: Consumers are eager, more digital, and willing to spend – Periscope By McKinsey

Retail Technology Review

Periscope By McKinsey, which offers a suite of Marketing & Sales Analytics Solutions to help companies achieve sustainable revenue growth, has announced the findings of research on consumer sentiment towards Black Friday 2018. Critical Issues Internet Retailing

Disruptive Dutch scale-up sets sights on UK retail market

Retail Technology Review

Omnia Retail, the pricing and online marketing automation software provider, has launched in the UK with a dedicated London office. Internet Retailing

Descartes successfully submit first declarations under new Customs Declaration Service

Retail Technology Review

Descartes Systems UK Ltd has announced that the first successful declarations submitted via HM Revenue and Customs' (HMRC) new Customs Declaration Service in the UK were achieved with Descartes e-Customs. Internet Retailing

Selectronic makes internet shopping even quicker

Retail Technology Review

The ever-growing commercial need for automated warehousing configured to meet the increasing demand created by internet shopping has provided another growth niche for UK firm Selectronic. Internet Retailing Retail Supply Chain

The march of the up-and-coming retailers

Retail Technology Review

InternetRetailing and Ingenico Group, the seamless payments solutions provider, have partnered to provide what they describes as unique insight into British retail – beyond the best-known high street names. Data Capture Internet Retailing

Online sellers fail to use own data to improve business performance

Retail Technology Review

Online sellers are using e-commerce solutions to gather better data insights, yet many are failing to use it to make better business decisions, new research by Sana Commerce has found. Whilst 42% are using data to improve customer service, only 24% are using data for buying behaviour analysis and two thirds are not using it to improve the user experience. Internet Retailing Critical Issues

Making the case for Transportation Management System….a BluJay Solutions white paper

Retail Technology Review

There was time when shippers were able to run their transportation networks with a few human resources, a couple of spread-sheets, and a reliable phone line. Retail Supply Chain Internet Retailing Critical Issues

Spring joint venture to be ‘new standard’ for UK e-commerce deliveries

Retail Technology Review

The UK division of mail and parcels solutions provider, Spring, has launched a joint venture which it believes will become the new standard in deliveries for online retailers. Internet Retailing

CS-Cart and Omnitude announce blockchain solution to improve trust and convenience in e-commerce

Retail Technology Review

Omnitude, the British blockchain middleware platform, has partnered with multi-vendor e-commerce platform CS-Cart to build innovative single identity capabilities into the retail experience using blockchain. Internet Retailing

Consumers aren’t as opposed to bots as you might think

Retail Technology Review

While bots are often cited as a reason for poor customer service, new research from Genesys finds many UK consumers do not rank them high on their list of frustrations. Critical Issues Internet Retailing

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

Retail Technology Review

By Wayne Munday, Non-Executive Director, Rokk Media. The Retail climate is proving increasingly challenging for bricks-and-mortar stores of all sizes, with many major brands and familiar high-street names announcing profit warnings, job cuts and even store closures. Critical Issues Internet Retailing Retail Supply Chain

Meet the CEO at the helm of £1.93 billion annual sales at IRC in October

Retail Technology Review

Henry Birch, the newly-appointed CEO at Shop Direct is making his first ever speaking appearance at InternetRetailing Conference. Exhibitions and Events Internet Retailing

Online spending in July spikes, through retailers need eCommerce capabilities to capitalise on the rise, says Tryzens

Retail Technology Review

Figures from the Office of National Statistics (ONS) have revealed that online spending continued to increase to reach a new record proportion of all retailing at 18.2% in July 2018, equalling the amount spent in UK department stores. Internet Retailing Critical Issues

Retailers must plan for big November and Christmas Day sales

Retail Technology Review

Online retail sales in November will outstrip December this year, while Christmas Day will grow as an important shopping day in its own right, according to James and James Fulfilment (based in Ohio). Critical Issues Internet Retailing