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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

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Lacoste Expands NFT Loyalty Experiences in New Virtual Store

Retail TouchPoints

Photo courtesy of Lacoste Visitors to the store virtually stroll from the beach into a crocodile’s mouth where they can explore Lacoste’s summer collection of clothes, shoes and accessories. An elevator ride leads the users to an outdoor space featuring additional product offerings in a pool-deck setting that overlooks the beach.

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Top 10 Customer Loyalty Programs of 2020

Smile.io

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get. What will 2021 hold?

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Preparing for a Very Generative AI Holiday Shopping Season

Retail TouchPoints

Using generative AI, retailers can answer customer queries, address concerns and guide customers through the purchase process. Retailers can use generative AI to elevate the online shopping experience and drive more sales and foster customer loyalty, ensuring 2023 is another big year in ecommerce.

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Top 10 Customer Loyalty Programs of 2019

Smile.io

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? This type of language engages customers because they’re interested in experiencing this kind of relationship.