Pivotree Blog

OCTOBER 5, 2023

Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going digital. The thing is, customer expectations matter, whether it’s the automotive aftermarket or any other industry. And this is where digital transformation becomes a certainty.

Automotive 52

Automotive Webinar Customer Experience Information 52

Forrester eCommerce

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 370

Automotive Mobile Events Customer 370

Digital Doughnut

MAY 6, 2022

Automotive (micro) chips and (sales) dips: How the latest trends in marketing automation can help the automotive industry bounce back.

Automotive 52

Automotive Marketing Customer Experience Technology 52

Salsify

JUNE 7, 2021

At Energizer , one of the world's largest manufacturers of consumer batteries, lighting, and automotive, we understand that the quality of customer experiences drives our brands across all touchpoints. ." — Jordan Rosenbaum, Associate Manager of Ecommerce Content and Syndication, Energizer.

Customer Experience 78

Customer Experience Automotive Improvements Customer 78

Retail TouchPoints

AUGUST 8, 2023

Designed to make the car-buying experience more customer-centric, the Porsche Studio offers an alternative to the traditional dealership experience by emphasizing pricing transparency, simplicity and personalized touch points.

Automotive 246

Automotive Retail Accessories Apparel 246

Forrester eCommerce

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Automotive 282

Automotive Customer Experience Customer 282

Whisbi

AUGUST 2, 2019

Two forces are shaping the future of automotive retail. The other is the customer trend of accessing vehicle information across media and devices. An engaging digital experience is a new imperative in automotive retail. Increasing vehicle complexity means customers need more assistance than before.

Automotive 58

Automotive Marketing Retail Live Chat 58

Retail TouchPoints

JANUARY 24, 2024

This trend will encourage B2B brands, such as those in the automotive, manufacturing, wholesaling and distribution sectors, to rethink their social media footprint and product representation. Unlike the traditional multichannel approach, social commerce is about creating strong communities and affinities around specific brands and verticals.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Transforming the Automotive Retail Experience. That was a game-changer for us.

Automotive 278

Automotive Customer Mobile Recommendation 278

Forrester eCommerce

DECEMBER 5, 2018

Having worked in and with the automotive industry for around 25 years, the challenges that OEMs face given their size and structures often inhibit the business agility needed to provide lasting customer value in an age of digital disruption.

Automotive 370

Automotive Mobile Customer Customer Experience 370

Whisbi

JANUARY 19, 2016

Automotive retailers now actively embrace new innovative technologies. The IT and automotive industries, in spite of all their differences, still have one thing in common. Together they are creating exciting customer experiences, presenting the industry’s latest cutting edge designs and truly innovating automotive retail.

Automotive 49

Automotive Retail Magazine Presentation 49

365 Retail

APRIL 15, 2024

We anticipate further growth in the beauty, medical, and wellness sectors throughout this year, as we continue our commitment to creating best in class destinations and exceptional customer experiences.” ” The fashion and footwear sectors are also seeing expansion with new upsizes.

Leisure 59

Leisure Fashion Food and Beverages Automotive 59

Pivotree Blog

MARCH 6, 2024

“Pivotree is proud to have played a key role for the last five years in supporting TruckPro’s digital transformation leadership within the heavy-duty automotive sector,” said Sam Russo , Practice Director of Automotive and Heavy Duty at Pivotree. They get the products to customers the way they want them and when they want them.

Automotive 52

Automotive Beauty and Health Drop Ship Customer Experience 52

Retail TouchPoints

AUGUST 15, 2023

He graduated from Northumbria University in 2009 with an Automotive Design degree, which led to a job as a Junior Designer at a studio in London. Niki Lau is Creative Lead at the digital marketing agency Banc.

Automotive 242

Automotive Arts Fashion Presentation 242

Forrester eCommerce

JUNE 12, 2023

US brands struggled to deliver effective customer experiences in 2023, but some succeeded. Discover the US Customer Experience Index (CX Index™) 2023 results.

Customer Experience 195

Customer Experience Customer Automotive Retail 195

PERQ

APRIL 29, 2020

Brick and mortar stores have closed storefronts or have limited business hours, forcing customers to shop online. The post How to Create a VIP Customer Experience while Selling Remotely appeared first on PERQ. How do you make the consumer feel important when you can only interact through a screen? .

Customer Experience 53

Customer Experience Customer Consumer Automotive 53

Retail TouchPoints

MAY 5, 2021

What Amazon has done from a consumer standpoint is unbelievable; consumers just have this expectation now that anything can be delivered to them in two days ,” said Alisha Buelt, SVP of Global Strategy at automotive logistics company Acertus in an interview with Retail TouchPoints. were up 80% last year, approaching $5.6

Automotive 279

Automotive Food and Beverages eCommerce Consumer 279

Retail TouchPoints

APRIL 20, 2022

The byproduct, of course, is hoping that the consumer connects and experiences the cars while in a NIO House. A recently published automotive study by Deloitte states that most consumers would still prefer an in-person experience to purchase their next vehicle over going through a virtual process.

Retail 279

Retail Automotive Mobile Consumer 279

Forrester eCommerce

DECEMBER 2, 2021

With Zaklina Ber, Senior Research Associate, Forrester In 2021, we surveyed customers in five European countries about their experiences with auto manufacturers during both the purchase and service experience. Fifty-five […].

Customer Experience 195

Customer Experience Improvements Customer Automotive 195

Whisbi

APRIL 10, 2019

Whisbi’s AI-powered conversational sales platform for enterprises connects online customers with chatbots and omnichannel agents and it’s helping brands to boost online sales and improve customer experience. In fact, Whisbi clients have increased their online sales conversion rate tenfold and doubled their cross-selling.

Telecommunications 81

Telecommunications Management Automotive Travel 81

Pivotree Blog

JANUARY 23, 2024

“Working alongside our partners at Pivotree, we were able to customize a solution that best meets Purchasing Power’s needs and leverages smart data to empower exceptional customer experiences for them.” For more information, visit www.syndigo.com or follow us on LinkedIn.

Management 52

Management PPC Beauty and Health Payment Services 52

Pivotree Blog

OCTOBER 18, 2023

Providing a better customer experience through improved data and electronic data interchange (EDI) is essential in today’s market. Failing to do so can lead to bad customer experiences, which ultimately reflect negatively on the brand.

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

ChannelAdvisor

NOVEMBER 8, 2023

Consumers are consistently shopping around to find the best product quality, prices and customer experience — and they’re willing to jump ship at the first sign of subpar selling. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation? Not necessarily.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

OCTOBER 5, 2020

Shoppers value personalization just as much (if not more so) than merchants, and will happily tell brands what they want to know if it results in a better experience. The Foundation of the Experience Economy. Information allows organizations to personalize the shopping journey, which creates positive experiences and builds loyalty.

Customer 161

Customer Retail Automotive Customer Data 161

Dynamic Action

OCTOBER 10, 2023

The Importance of Predictive Analytics in Retail The primary goal of predictive retail analytics is to leverage historical and current data to make informed decisions about various aspects of retail operations, such as inventory management, pricing strategies, customer behavior, and sales forecasting.

Retail 62

Retail Automotive Omnichannel Demo 62

Optimizely

DECEMBER 20, 2018

The company doesn’t just focus on selling cars, it also provides expert coverage of automotive news through its ClassicCars.com Journal site and organizes regular events to bring classic car lovers together offline. Just like the retailers featured above, you need to focus on showing customers the benefits of buying with you directly.

Online Retail 259

Online Retail Marketing Retail Fashion 259

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. However, D2C can be implemented across industries, from healthcare and medical devices to automotive and more.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

FEBRUARY 9, 2022

A typical pop-up doesn’t change the mall [it’s housed in], but at least here in New York City, they have changed the urban environment by allowing pedestrians to take back the streets from automotive traffic.

Food and Beverages 264

Food and Beverages Social Media Operations Automotive 264

Retail TouchPoints

AUGUST 18, 2020

His experience in the automotive and tech industries combined with his experience in sourcing industrial components has provided him with a strong base knowledge of strategic procurement. Gregor Stühler is Co-founder and Managing Director of scoutbee , the AI-driven supplier discovery platform.

Supplies 264

Supplies Automotive Operations Management 264

SellBrite

OCTOBER 29, 2019

Automotive & Powersports. Restricted categories protect Amazon and customers : Few things hurt a company’s reputation like a bad customer experience. They’re also protecting customers from buying knock-off goods, which again, helps their own brand as well. Automotive & Powersports. Collectible Coins.

Jewelry 81

Jewelry Automotive Merchant Services Fashion 81

Whisbi

AUGUST 2, 2018

We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our innovative and customer-focused approach continuously ensures we offer a world-class SaaS solution to our clients”. Alex Bisbe, CEO & co-founder.

Telecommunications 61

Telecommunications Automotive Marketing B2C 61

Whisbi

DECEMBER 12, 2018

Launched in 2014 by CEO Alex Bisbe and CTO Jose Luis Cantero, Whisbi is at the forefront of changing the way brands connect with customers online through conversational sales & marketing – the customer relationship management (CRM) software market is expected to reach a whopping $40 billion in revenue by the end of 2018.

Automotive 75

Automotive Multi-channel Telecommunications PPC 75

Retail TouchPoints

SEPTEMBER 25, 2020

In 2008, Jonathan co-founded RevTrax , the industry pioneer and current market leader in offer management solutions, and the exclusive Offer Management Platform (OMP) provider to hundreds of multinational CPG, retail, travel, financial services and automotive brands.

Consumer 123

Consumer Payment Services Banking Automotive 123

Retail TouchPoints

JULY 23, 2020

In the automotive arena, Tesla is probably the best example, as is Apple. For many women, Sephora would be in this ‘indispensable’ category. And for some of the home improvement players like The Home Depot , there’s a sense that they are your right arm, that they know you so well. in technology.

Hobbies 175

Hobbies Automotive Consumer Customer 175

Whisbi

OCTOBER 14, 2019

The key to its success is the continuous enterprise-level workflow customization and the great customer experience of its platform. The company has unparalleled experience working with global enterprises in telecommunications, automotive, travel, insurance, and banking.

Telecommunications 40

Telecommunications Automotive Multi-channel Social Media 40

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? The good news is that starting an online business is easier than ever!

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Whisbi

FEBRUARY 19, 2019

Conversational sales is based on the principle of only selling to those customers who are ready to buy and simply facilitate the questions or doubts of those who are not yet ready to make a purchase decision. This method has been proven to increase online conversion rates, improve customer experience and shorten the sales cycle.

Banking 85

Banking Travel Automotive Books 85