Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

365 Retail

JULY 3, 2023

As the demand for SaaS solutions continues to increase, there comes a great challenge for B2B SaaS businesses: data security and privacy. From contact information to credit card numbers, the amount of personal information that businesses collect from their customers has gone over the roof over the last few years. Let’s get started.

B2B 52

B2B Subscription Customer Data Information 52

Forrester eCommerce

JULY 25, 2023

Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […] Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers. What Is Customer Retention?

Customer 150

Customer Customer Retention Merchant Services PPC 150

Kibo

SEPTEMBER 3, 2019

As B2B vendors upgrade offerings to bring their Web experiences up to par, much of the focus is on the early stages of the buyer journey: digital marketing and product research. In short, the emphasis is on acquiring new customers. To maximize online assets for retention: Spotlight reordering shortcuts.

B2B 48

B2B Payment Services Payments Customer Retention 48

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

GetElastic

SEPTEMBER 7, 2021

What about B2B eCommerce Subscriptions? Historically B2B businesses have centered around personal relationships between the business and their accounts. This reality has made B2B businesses laggards when it comes to adopting digital technology. Let's talk subscriptions. Top Four Benefits of eCommerce Subscriptions for Brands.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

FastSpring

AUGUST 13, 2020

Decreased B2B spending. The importance of customer retention for businesses’ long-term success. Take a look at the infographic below to learn more about these key software ecommerce trends: The increased demand for software. The shift towards online shopping. The growing consumer preference for self-service options.

eCommerce 96

eCommerce Customer Retention Demo B2B 96

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing. Let us know!

Payment Services 175

Payment Services Games Live Chat Customer 175

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. Why’s that you may ask? In addition to the Elastic Path core commerce capabilities, this solution comes pre-integrated with: Stripe for payments.

Subscription 148

Subscription Payment Services Payments eCommerce 148

RetailMinded

SEPTEMBER 30, 2022

All information about customer buying habits, demographics, usage statics, etc., This approach has proven useful in various fields, including digital marketing, ecommerce, B2B business, etc. It depends on whether the data focuses on B2C or B2B markets. Improved customer retention .

Information 52

Information Customer Retention Retail B2B 52

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. Searching Top CRM for eCommerce business?

eCommerce 177

eCommerce B2C B2B Management 177

Kissmetrics

MAY 18, 2021

For example, an e-commerce website looking to sell more products , a B2B business may want to increase demo appointments or drive email sign-ups. It often costs far more to bring in new customers than to keep the ones you already have. Any business looking to improve its online conversions or SEO can benefit from a CRO program.

eCommerce 280

eCommerce SEO Improvements Document 280

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Whether you are working with B2C ecommerce platforms or B2B ecommerce platforms , there are a number of infrastructure challenges.

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

Retail TouchPoints

MAY 23, 2023

Custom “swag” and commercial B2B sales are two other growing areas of the Graf Lantz business. She added that the wholesale team has mapped the entire U.S. and every region to find the order amount they can get from each one, and that “these little things add up, just like DTC growth.

Specialty Retailers 274

Specialty Retailers Consumer Social Media Accessories 274

FastSpring

OCTOBER 10, 2022

The way you talk about pricing to new prospects and customers used to an old price will be different. Finding a way to reward customer retention can be valuable. They even fit in an incentive to switch from a monthly to an annual plan. That’s a very critical thing,” Kurt explained.

Customer Retention 137

Customer Retention Customer Loyalty Blog Customer 137

FastSpring

OCTOBER 27, 2021

Bookyourdata.com offers a loyalty program that includes lesser fees, faster service and 24/7 support from our customer services staff. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained. Run a Holiday Giveaway. “We Gift subscriptions work well for MacKeeper, which makes cybersecurity software.

Payment Services 78

Payment Services Customer Gifts Subscription 78

Omnisend

APRIL 15, 2021

Hosted by Kunle Campbell, The 2x Eccommerce podcast teaches you customer retention strategies and how you can turn prospective customers into loyal customers. It is a highly effective B2B ecommerce podcast that allows entrepreneurs to sell their products on eBay, Shopify, Etsy, and Amazon. 2X Ecommerce podcast.

eCommerce 78

eCommerce Shopify B2B Customer Retention 78

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. If you’re focused on B2B sales, you’ll want a B2B specialist.

SEO 271

SEO Multi-channel Mobile B2B 271

Omniconvert

OCTOBER 31, 2019

Whether working with ecom, B2B/lead gen, EDU or government/municipal clients, he strives to improve his clients’ website performance and business metrics with a data-backed, user-centric approach. In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Steven Shyne.

Customer 94

Customer B2B Blog Improvements 94

Kissmetrics

APRIL 20, 2021

Increase Customer Retention. Doing everything you can to retain customers will help improve your margins. Spending a lot of money on sales each month will cut into your bottom line, especially if you’re not bringing in new customers as a result of your efforts. How to Improve Your Contribution Margin Ratio.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

FastSpring

AUGUST 15, 2019

When B2B/SaaS company Lumension had their marketing budget slashed by 30%, they knew they had to get creative to keep their sales funnel full. Strategy #4: Nurture Your Current Customers. Customer retention. Looking after your current customers makes sense. What a Successful Retargeting Campaign Looks Like.

White Paper 64

White Paper Customer Retention B2B Social Media 64

Kissmetrics

APRIL 2, 2021

B2B Demand Generation Strategies. You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers. Target Your Ideal Customers With Buyer Personas. How can you implement it?

Information 260

Information Marketing B2B Customer 260

Sailthru

JANUARY 28, 2019

It is also vital to point out that every company in the CM Group has best-in-class customer retention rates. We provide an excellent customer experience and ability to be a strategic partner, and so does Sailthru. The industry and the world are rapidly changing.

Customer Retention 60

Customer Retention Multichannel Presentation B2B 60

Smile.io

APRIL 14, 2020

Packlane In today’s constantly evolving business environment, ecommerce has entered industries all over the board -- including the world of B2B stores. Take Packlane for example -- a custom-design packaging brand. All ecommerce businesses, including B2B ones, can use referral programs to quickly achieve growth that will last.

Social Media 84

Social Media Clothing Subscription B2B 84

Smile.io

APRIL 14, 2020

In today’s constantly evolving business environment, ecommerce has entered industries all over the board -- including the world of B2B stores. Take Packlane for example -- a custom-design packaging brand. All ecommerce businesses, including B2B ones, can use referral programs to quickly achieve growth that will last.

Social Media 84

Social Media Clothing Subscription B2B 84

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted.

Consumer 94

Consumer Retail Social Media Payment Services 94

Powerinbox

JANUARY 8, 2020

While this is very useful and beneficial for a B2C company, large Business-to-Business (B2B) companies will not be able to leverage the same systems designed for B2C use as successfully simply due to the difference between the two customers. Problems with B2B at scale. Improve user retention with relevant, regular content.

B2B 64

B2B B2C Customer Retention Improvements 64

ROI Revolution

NOVEMBER 20, 2019

There are also tons of ways machine learning can upgrade your website , from personalization and optimized search results to fraud reduction and customer service. 77% of B2B marketers say branding is crucial for growth ( source ). It’s no wonder that more than half of companies use it.

Marketing 60

Marketing Social Media Customer Retention Presentation 60

Kissmetrics

JULY 18, 2017

This is important because even a (relatively minor) customer retention rate bump of just 5%, you can increase your profits by 25% to 95%. By shifting focus to current customers by just a teeny bit, you’re finding a bigger payoff long term. About the Author: Brad Smith is the founder of Codeless , a B2B content creation company.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

FastSpring

MAY 13, 2021

Benefits of Offering Multiple Pricing Options: · Increased customer retention. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience. Reduced speed to purchase. Estimated Time to Add Multiple Pricing Options: 0.5

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

APRIL 26, 2022

Customer churn, also known as customer attrition, is the loss of users to a product or service. It’s the opposite of customer retention. Part III: Churn Definitions and Additional Resources. What Is Churn? What Is the Average SaaS Churn Rate? There is no consistent average churn rate for SaaS.

Payments 123

Payments Subscription Payment Services Definition 123

Payoneer

FEBRUARY 22, 2023

The adoption of electronic payments has encouraged cross-border and B2B ecommerce and the ecommerce market is estimated to be worth $12 billion, projected to reach $75 billion by 2025. TradeDepot’s B2B model has attracted $13 million in investment, and Foodlocker has achieved significant revenue growth.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26