GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Groove

AUGUST 20, 2020

Run a giveaway on social media. Unlike physical gift cards, electronic gift cards don't require shipping and arrive in a customer's inbox within minutes of ordering. Run A Giveaway On Social Media. Engage with your audience throughout social media to establish your brand's personality and elicit positive reactions.

eCommerce 243

eCommerce Marketing Social Media Gifts 243

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

DECEMBER 21, 2023

Every checkout experience should reflect four key traits about the shopper: Who they are : Are they a first-time or repeat shopper? B2B or B2C? Social media? There’s no limit to the extent that retailers can tailor their checkout experiences. Member or non-member? What they’re buying : One or 10 items?

Payments 278

Payments Retail Shipping Costs Social Media 278

Retail TouchPoints

DECEMBER 20, 2021

The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised to make up nearly all of that revenue, according to Research and Markets analysis. As a result, brands and retailers across categories are focused on bolstering their social commerce capabilities.

Social Media 264

Social Media Customer Retention Technology B2C 264

Optimizely

SEPTEMBER 11, 2018

Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. This is exactly why you should survey your customers directly.

Customer 250

Customer B2C Social Media Improvements 250

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. Great packaging with your brand on it can influence a first-time customer’s impression of your company. It is very effective when you use it together with social media, content, and email marketing.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

GetElastic

APRIL 11, 2023

With headless commerce, the front-end and back-end of an eCommerce platform are separated, allowing businesses to customize the presentation layer and integrate with other technologies more easily. With this headless commerce trend, social media can now be used for more than just colorful posts and ads or for building brand awareness.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments. In fact, seven out of 10 marketers in the U.S.

Toys 246

Toys B2C Social Media Accessories 246

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Retail TouchPoints

MAY 18, 2023

Kris Jenner and Naomi Campbell are among the growing list of celebrities sharing unpaid social posts featuring the brand. After six months of B2C sales in the U.S., The brand had a 56,000-person waitlist, growing social media community and garnered positive performance in stores.

POS 278

POS Channel B2C Social Media 278

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kissmetrics

AUGUST 25, 2020

From social media to paid search, PPC is a smart way to see quick results. They spend countless hours experimenting and learning everything there is to know so you don’t have to. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform.

PPC 279

PPC Multi-channel Social Media B2C 279

Retail TouchPoints

MARCH 15, 2022

Regardless of industry — and whether they’re B2B or B2C — companies using AMP-powered emails stand out from the crowd (and competition). AMP elevates customer experiences, making emails more powerful, useful and engaging. Interactive emails can include animation, auto-scrolling or sliders to provide seamless reading experiences.

Marketing 289

Marketing Document Payment Services Shopping Carts 289

Optimizely

NOVEMBER 22, 2018

Other than being a day when normally level-headed people start brawling over a pair of Nike sneakers , it’s also when B2C marketers go a little crazy with the discounts in a bid to boost sales in the run-up to the holiday season. It’s both a bad customer experience and a bad look for your brand. Cyber Monday ring a bell?

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Retail TouchPoints

JUNE 11, 2020

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites.

eCommerce 179

eCommerce B2B Toys B2C 179

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Optimizely

DECEMBER 12, 2017

As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers?

eCommerce 300

eCommerce Outdoor B2C Social Media 300

Optimizely

OCTOBER 10, 2018

How social media and influencer marketing drives growth. Social media is also a big driver because today everyone is a TV channel basically. If you play on social media, if you snap a picture, take a little video, people would see it — your friends, friends of friends, and people that just stumble upon your picture.

Subscription 150

Subscription Marketing Social Media B2C 150

Retail TouchPoints

JANUARY 31, 2023

These creations are becoming game changers, and that’s thanks to the nascent technology brands will harness for maximum effect in the form of thrilling consumer experiences. The ABCs of Experience Technology The beauty of this new era of experience is its potential applications for both B2C and B2B audiences.

Technology 305

Technology B2C Consumer Social Media 305

GetElastic

OCTOBER 21, 2022

All listed experts have a wide range of backgrounds, experience, and longstanding careers in technology, marketing, and sales to name a few. Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

GetElastic

NOVEMBER 26, 2018

  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136

Groove

AUGUST 18, 2020

No matter the size of your B2B or B2C eCommerce business, Klaviyo can help your store grow. Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. this can help you improve your abandoned cart email strategy and re-engage lost customers. Automation.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

TradeGecko

JUNE 18, 2018

We’ve voted with our wallets and taken to social media in order to influence and implore brands to change, to be accountable, to think differently and provide customer experiences that delight. Everything that matters to us in the B2C space also applies to B2B.

B2C 60

B2C Social Media B2B Supplies 60

TradeGecko

JUNE 18, 2018

We’ve voted with our wallets and taken to social media in order to influence and implore brands to change, to be accountable, to think differently and provide customer experiences that delight. Everything that matters to us in the B2C space also applies to B2B.

B2C 60

B2C Social Media B2B Supplies 60

Retail TouchPoints

FEBRUARY 18, 2022

B2C fast fashion platform Wish has launched a new shoppable video feature to simplify the path to purchase on its site. The new Wish Clips feature allows merchants to create and upload five- to 30-second video clips that showcase their product in action.

Magazine 286

Magazine Shopping Carts B2C Fashion 286

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. Attract social media coverage and increase following.

Events 88

Events Seminar Marketing Workshop 88

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

Optimizely

OCTOBER 30, 2018

Rather than constantly looking for new business, it’s both easier and far more profitable to keep your loyal customers happy. They purchase from you regularly, they open your emails, they engage with you on social media, and maybe they even encourage their friends and family to shop with you. Step 6: Cut them loose.

Customer 225

Customer Social Media B2C Channel 225

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Hit Your Target with Smart Social Ad Campaigns. Advertising on social media is a must, but which channel should you choose and how should you format these posts?

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

GetElastic

NOVEMBER 8, 2019

Problems, misunderstandings, and issues with orders occur in every shop and can’t always be avoided but quality support can ensure that the final customer experience is positive. To develop customer loyalty, they need to feel you have their back, regardless of the situation – that’s the job of your customer support team.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. Customer relationship tracking.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Paid Media. Prepare Omnichannel Commerce Strategy.

B2B 78

B2B eCommerce Improvements B2C 78

Optimizely

DECEMBER 12, 2017

As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers?

eCommerce 150

eCommerce Outdoor B2C Social Media 150

Omnisend

MAY 14, 2021

Content is viewed as a key ingredient for increasing brand awareness, as 84% of B2C marketers believe in its impact and leverage it. Always craft content according to the needs of your target customers. Pump out some “how to” videos to assist customers with complex problems. Social Media Ads. Blog Posts and Videos.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. These include email, live chat, phone, social media, and more.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78