Retail TouchPoints

JANUARY 24, 2023

JPMorgan Chase , Bank of America , Wells Fargo and the four other banks behind the money transfer network Zelle are developing a digital wallet to challenge the dominance of PayPal and Apple Pay. The banks expect to enable 150 million debit and credit cards for use within the wallet when it rolls out in the second half of this year.

PayPal 305

PayPal Banking Merchant Services Payment Services 305

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 317

Improvements Payment Services Consumer Banking 317

Forrester eCommerce

MAY 29, 2019

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. The drivers are manifold.

Banking 311

Banking Mobile Consumer Customer 311

Retail Technology Review

JUNE 2, 3100

Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

Banking 70

Banking Consumer Customer Internet Retail 70

Forrester eCommerce

JULY 5, 2020

I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […].

Banking 275

Banking Financial Services Technology Consumer 275

Forrester eCommerce

MAY 17, 2022

With a strong presence on major retailers’ websites and increasing brand awareness among consumers, BNPL is receiving growing attention from the world’s top banks, lenders, and credit card providers. The “buy now, pay later” (BNPL) market is hotter than ever.

Banking 195

Banking Marketing Consumer Retail 195

Forrester eCommerce

OCTOBER 8, 2019

Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them. They can help ensure the firm’s survival by adding net-new value to consumers. The Citizens Challenge, held by Citizens Bank […].

Banking 262

Banking Financial Services Events Consumer 262

Forrester eCommerce

NOVEMBER 9, 2020

Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. Different industries, including banking, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath.

Banking 254

Banking Marketing Consumer Customer Experience 254

Retail TouchPoints

APRIL 3, 2024

Chase Bank has launched a digital media business that “combines the scale and audience of a retail media network with the exclusive advantages of Chase’s first-party financial data, institutional credibility and precise targeting capabilities,” according to a company statement.

Small Business Retail 264

Small Business Retail Banking Retail Travel 264

Forrester eCommerce

JANUARY 29, 2021

Each year, many consumers vow to change their behavior come January 1, resolving to cut down on social media, eat more healthily, sort out their finances, or — for those in lockdown — go for a […]. We’re hitting the end of January. So, let me ask you, how is that New Year’s resolution coming along?

Banking 486

Banking Social Media Consumer 486

Forrester eCommerce

JULY 12, 2021

Even before the onset of the COVID-19 pandemic, Singaporean consumers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future.

Consumer 284

Consumer Banking Customer Experience Customer 284

Forrester eCommerce

JULY 13, 2021

The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […].

Consumer 312

Consumer Banking Customer Experience Customer 312

Forrester eCommerce

SEPTEMBER 16, 2020

By April of this year, an astounding 62% of US online adults had performed some kind of online transaction for the first time as a direct result of the COVID-19 pandemic — many began ordering products online for delivery, others experimented with digital payments or started banking online, and some opted to receive medical advice […].

Consumer 488

Consumer Banking Other Customer Loyalty 488

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Forrester eCommerce

AUGUST 4, 2022

Australian consumers also face […]. While the Australian economy is set to continue its (albeit bumpy) recovery with a record-low unemployment rate, a resurgence of COVID-19 cases and severe flooding have led to work stoppages and left many communities economically vulnerable.

Consumer 195

Consumer Banking Mobile Financial Services 195

Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. Culture shapes consumer motivations, deliberation styles and decision-making, affecting every stage of the customer journey. American consumers, even those in the top 1% of wealth, are more focused on saving.

Consumer 290

Consumer Leisure Technology Travel 290

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. It’s the ultimate try-before-you-buy experience.

Travel 250

Travel Banking Retail B2B 250

Retail TouchPoints

OCTOBER 1, 2021

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. “So What does the consumer want?” So how do you maintain or accelerate this growth? asked Nemia.

Banking 246

Banking Shipping Costs Recommendation Customer 246

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289

Consumer Fulfillment Order Fulfillment Shipping 289

Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. It is also vital that brands pay attention to today’s evolving consumer behaviors.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Federal Reserve Bank launched its own RTP network, called FedNow. more compared to their previous buying levels. In July 2023, the U.S.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Forrester eCommerce

SEPTEMBER 22, 2022

Banks around the world are bracing themselves for tougher economic conditions amidst record inflation, rising interest rates, and the war in Ukraine. Forrester has been tracking shifts in retail consumer banking to help banks better understand how to adapt to — and capitalize on — these shifts.

Banking 39

Banking Consumer Retail Financial Services 39

365 Retail

MARCH 26, 2024

Nearly half (45%) of UK consumers have been using savings accumulated during Covid-19 lockdowns to offset the cost-of-living crisis, according to new research from the Retail Technology Show (RTS), the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia. while Boomers reported the smallest pots at £4,069.20.

Consumer 104

Consumer Technology Events Banking 104

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. It’s pretty simple, but it requires extreme collaboration across all the potential [channels] and technologies that touch a consumer to be successful.” As was often the case, Jobs was ahead of his time.

Omnichannel 317

Omnichannel Payment Services Technology Banking 317

Retail TouchPoints

SEPTEMBER 25, 2020

We don’t have a COVID-19 crystal ball to see how this uncertainty will pan out, but we can see that consumer spending is shifting amid the pandemic. Disposable income and the savings rates for consumers — despite the nearly Great-Depression-level unemployment numbers — are at multi-year highs. Consumers may do one of three things: 1.

Consumer 127

Consumer Payment Services Banking Automotive 127

365 Retail

APRIL 28, 2021

A “new model for high street banking” is among the initiatives being trialled, involving a collaboration between the Post Office and high street banks to help bring back local banking services. The hubs will offer access to basic banking and cash withdrawals and deposits through a counter operated by the Post Office.

Banking 110

Banking Payment Services Small Business Retail Financial Services 110

Retail TouchPoints

OCTOBER 29, 2020

Consumers can shop for the products in-store or online, for pickup or delivery at any Walmart location nationwide. The offer is available through the Ibotta app or a newly launched Ibotta Browser Extension for desktop computer. and Puerto Rico.

Consumer 218

Consumer Banking Supplies Mobile 218

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. Shortages and Sticker Shock Heighten Holiday Stress.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

RetailDive

DECEMBER 5, 2023

While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

eCommerce 121

eCommerce Banking Consumer Retail 121

RetailDive

MAY 21, 2021

While buy now, pay later represents a niche of the payments ecosystem, banks should take note of what its growth says about the next generation of consumers.

Banking 111

Banking Consumer 111

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Banking Fulfillment 249

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Retail TouchPoints

OCTOBER 1, 2021

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. “So What does the consumer want?” So how do you maintain or accelerate this growth? asked Nemia.

Banking 130

Banking Shipping Costs Recommendation Customer 130

365 Retail

DECEMBER 13, 2021

Banks are being urged to put an immediate pause on branch closure plans, following an “alarming acceleration”. found there have been 736 bank branch closures this year so far, with another 220 planned to go in 2022. Banks are being urged by Which? Not everyone can use online or phone banking (PA). Analysis by Which?

Banking 63

Banking Technology Consumer Management 63

RetailMinded

JANUARY 18, 2024

As needs and the finance landscape evolved, credit and consumer spending became a formal deed. The Influences of Consumer Spending and High-Interest Rates Borrowing Costs Go Up The financial world may just seem to work with numbers, but the correlation between a person’s economic standing and their income can be quite tricky along the way.

Consumer 52

Consumer Banking Games Other 52

Retail TouchPoints

SEPTEMBER 21, 2022

Indeed, investment banking firm Jeffries predicts that the rapidly growing market will reach $80 billion by 2025. Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. One of the hottest topics in marketing over the last 18 months has been non-fungible tokens, or NFTs.

Consumer 241

Consumer Marketing Games Social Media 241

365 Retail

FEBRUARY 1, 2024

This, however, is a different consumer. With such habits, the smallest friction in the purchase journey can leave a sour taste in the consumer’s mouth. For offline consumers, this would mean reduced or no wait times at the till. Shift to a cashless society Hardly anybody carries cash these days, especially amongst consumers.

Payment Services 52

Payment Services Merchant Services Consumer Banking 52