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Best Live Chat Software

Neil Patel

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat.

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Best Live Chat Apps for Shopify (June 2021)

Ecommerce Platforms

If you’re ready to invest in the best live chat apps for Shopify , you’re in the right place. Today, we’re going to be looking at one of the most popular functions for customer experience: live chat. More than 41% of customers now expect to see live chat on a website.

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Olark Review:The Best Live Chat for Website Tool

Ecommerce Platforms

Live chat for website, allows you to give your customers quick answers to questions about your products or services. Olark is one of the most popular live chat apps that reduces operating costs and increases sales. Olark is a platform that allows you to chat directly with your website visitors. It boasts a clean, intuitive design that offers more than real-time chat. Olark provides a variety of easy ways to customize the appearance of your chat window.

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Tidio Chat Review: What Does This Software Have to Offer?

Ecommerce Platforms

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. There are two ways you can install Tidio Chat on your site.

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

Squarespace vs Bigcommerce: it’s a battle between two giants of the website building and ecommerce platform world. But first, let’s have a glimpse into the pros and cons of both Squarespace and BigCommerce. . Bigcommerce Pros. Bigcommerce Cons. BigCommerce Features: .

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BigCommerce vs Shopify: The Ultimate Comparison

Ecommerce Platforms

If you're planning to launch an ecommerce store, you'll soon have to face a serious dilemma: Bigcommerce vs Shopify – which one should you choose? Today, we get to the bottom of this and compare Bigcommerce vs Shopify head to head. Bigcommerce vs Shopify: background info. First off, why do we focus only on Bigcommerce vs Shopify when there are, in fact, many other quality ecommerce platforms in the market? Shopify and Bigcommerce are simply the best of the bunch.

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BigCommerce Free Trial in 2023: Everything You Need to Know

Ecommerce Platforms

With over 60,000 active users, BigCommerce has firmly cemented itself as one of the most popular eCommerce platforms on the market. However, if you’re on a tight budget (and with the cost of living crisis, who isn’t at the moment?), you might be wondering if BigCommerce is free.

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BigCommerce Pricing: Choosing the Right Plan for You

Groove

Although there's never a one-size-fits-all solution, we often find BigCommerce accommodates the needs of many growing, mid-marketing and enterprise retailers. With more built-in features than most other leading platforms, BigCommerce allows your business to scale over time. BigCommerce Pricing Plans. BigCommerce offers four pricing plans: Standard, Plus, Pro and Enterprise. 24/7 live customer support. BigCommerce Costs vs. Competitors.

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The Best BigCommerce Competitors to Consider in 2022

Ecommerce Platforms

Are you looking for BigCommerce competitors? BigCommerce is one of the top website building tools designed specifically for ecommerce. For anyone with a passion for sales, there’s plenty of alternative solutions out there – some more appealing than BigCommerce.

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Wix vs BigCommerce (May 2021): Which Comes Out on Top?

Ecommerce Platforms

Wix and BigCommerce are two of the better-known market leaders online store design. Let’s take a closer look at Wix and BigCommerce. Wix vs BigCommerce: An Introduction. BigCommerce is a fantastic site building tool that originally arrived on the market back in 2009.

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6 of the Best Ecommerce Platforms and Solutions 2020: Wix vs Shopify vs Volusion vs BigCommerce vs Big Cartel vs 3dcart vs Ecwid

Ecommerce Platforms

BigCommerce. 24/7 live chat + phone. 24/7 live chat. email Mon-Fri, 9am-6pm EST. 24/7 live chat. 24/7 live chat. BigCommerce Standard. 24/7 live chat + phone. 24/7 live chat + phone. BigCommerce Plus.

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20 Bigcommerce Apps Worth Using to Grow Your Online Store

SellBrite

If you use BigCommerce to manage your online store, chances are you’ve spent some time exploring the Apps marketplace. With hundreds of apps spread across fifteen diverse categories, there’s no shortage of BigCommerce apps to help you run your business more efficiently.

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BigCommerce vs WooCommerce (May 2020): Which is Better?

Ecommerce Platforms

We're going to compare two of the best solutions on the market in this BigCommerce vs WooCommerce review. So, if you're wondering which (if either) is right for your business, continue reading… BigCommerce vs WooCommerce: The Main Differences. BigCommerce vs WooCommerce: Features.

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Shopify Plus vs BigCommerce Enterprise (Apr 2021) – What is the Difference?

Ecommerce Platforms

Today, we’re going to be looking at some of the biggest contenders in this landscape: Shopify and BigCommerce. Both Shopify and BigCommerce allow users to create stores in a range of sizes, with a wide selection of features. Shopify Plus vs BigCommerce Enterprise: The Basics.

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20 Bigcommerce Apps Worth Using to Grow Your Online Store

SellBrite

If you use BigCommerce to manage your online store, chances are you’ve spent some time exploring the Apps marketplace. With hundreds of apps spread across fifteen diverse categories, there’s no shortage of BigCommerce apps to help you run your business more efficiently. BigCommerce Apps for Marketing. BigCommerce marketing apps offer a wide range of services to help you grow your business and meet your needs. BigCommerce Apps for Customer Service.

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BigCommerce Enterprise Review and Everything You Need to Know

Ecommerce Platforms

It's a very exciting time at present for BigCommerce. What is BigCommerce Enterprise? BigCommerce Enterprise is an ecommerce platform for ‘high-volume brands'. The features and services on offer for Enterprise are of the highest level that BigCommerce provides their customers. It's worth noting though this as BigCommerce may not take your request on board if you're making a flat $1 million a year for example, but show no signs of progression.

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Everything You Need to Know About the BigCommerce WordPress Plugin

Ecommerce Platforms

If you're wondering what all the hype surrounding BigCommerce's new WordPress Plugin is, then you're in the right place. What's BigCommerce? Put simply, BigCommerce is a leading cloud-based eCommerce platform , and they now offer a WordPress plugin. This new integration enables WordPress to manage the content and design side of things, while BigCommerce handles all the complicated e-commerce systems and infrastructure on the backend of your store.

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Optimizing Your BigCommerce Abandoned Cart Strategy: A Complete Guide

Omnisend

Depending on your perspective, BigCommerce abandoned carts can be a frustrating near-miss or a promising sign that you’re on the right track. How to Reduce Your BigCommerce Store’s Shopping Cart Abandonment Rate. The Best BigCommerce Abandoned Cart Apps. Reading Time: 6 minutes.

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Shopify vs BigCommerce: Best Ecommerce Platform for Your Store?

AcquireConvert

Shopify vs BigCommerce: Market share. Shopify started in Canada in 2006 and BigCommerce in Australia in 2009. According to the latest ecommerce statistics , BigCommerce’s overall market share of ecommerce websites is around 3 percent while Shopify’s is 38 percent.

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2019 Bigcommerce VS Shopify Comparison – Let’s Break Them Down

Creating a Website Today

I’m having a feeling you got to this page by possibly searching or hunting for terms like: Shopify VS Bigcommerce For 2019 Bigcommerce VS Shopify Bigcommerce Or Shopify Trust Me: You by far aren’t alone at all. I’m going to break Bigcommerce and Shopify down so you know which one I feel is the best, which will make your life way easier. Bigcommerce History Bigcommerce, like Shopify, is a paid-for e-commerce solution for business owners.

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2018 Bigcommerce Review (Let’s Cover 10 Different Topics )

Creating a Website Today

You want a Bigcommerce review that is going to help you decide if it’s right for you, correct? Although many of these digital storefronts provide solid services, few offer the flexibility, simplicity and branding capabilities as Bigcommerce. With over $4 billion in sales from more than 55,000 digital retailers, Bigcommerce is quickly becoming one of the top choices for serious eCommerce businesses. Moreover, how can Bigcommerce enhance your sales and brand?

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15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

All BigCommerce accounts come with this feature. See what Original Moxie – another great BigCommerce store – does with their Emollience pre-treatment product: How do I pay? Brands using BigCommerce to integrate their store with Amazon Pay are seeing HUGE lift. Brands using BigCommerce can set this up under the Store Setup > Currencies tab. For starters, use active methods such as live chat to engage with your visitors. BigCommerce App Marketplace.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole. Live chat. How to Manage Customer Service for Live Mealworms.

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20 Apps To Supercharge Your BigCommerce Marketing

Ecommerce Platforms

If you run an online store using BigCommerce, you know that it is a great platform to get a pretty store up and running in no time. BigCommerce has solid built in marketing features, and you also probably have a great marketing plan in place, but there are also a lot of BigCommerce marketing apps and extensions available that make the process a lot easier and more streamlined. Zopim is a live chat software that integrates effortlessly into your store.

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Technology & Electronics Ecommerce Site Design

BigCommerce

It’s an industry that lives in the margins of both B2B and B2C. As told to BigCommerce by Ed Lasher, Marketing Director at Bob Johnson’s Computer Stuff. We’re happy to say our efforts have paid off, and are excited to see our growth in 2017 as BigCommerce continues to expand our capabilities with new features like Accelerated Mobile Pages and Optimized Checkout customization. As told to BigCommerce by Andrew Hansen, CMO at Wilson Amplifiers.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September. For example, according to Live Chat Inc. , Embedded storefront FAQ articles powered by Re :amaze Helpdesk and Live Chat.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

Ecommerce platforms like BigCommerce track and give merchants access to consumer behavior data, which business owners can use to make informed decisions. BigCommerce Insights Analytics automatically serves up this type of information. I can help customers using Live Chat directly on my store. Full customer service integration from on-site chat to Facebook messenger and beyond.

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33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

In all, this means that I’ve interviewed and uncovered these “don’t do what I did” secrets from more than 96 brands over the last 2 years –– here at BigCommerce alone. Sully staretd with just his phone and Facebook Live. After one of those Live videos hit 1,000,000 views (with a bit of social media promotion), he realized he was on to something. BigCommerce’s Ecommerce Insights. That was the move that prompted them to change platforms over to BigCommerce.

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17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

Gorilla Group is an award-winning ecommerce service provider – including 4 Webby Awards and 2 Interactive Media Awards – and BigCommerce Elite Partner. Assurant launched a business-to-employee ecommerce site with BigCommerce, saw incredible growth and then used that same site to sell B2B and B2C. See how JMC Automotive Equipment uses chat as well as a highly visible phone number to drive conversions on their site. Example of a recurring billing option on a BigCommerce store.

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28 Ecommerce Conversion Rate Optimization Steps Guaranteed to Increase Sales

BigCommerce

When I first launched my business on BigCommerce, I had the site up and running rather easily. Set Up Google Analytics with BigCommerce. Your step-by-step guide to getting Google Analytics set up for your BigCommerce ecommerce store. BigCommerce Analytics. If you have your store running on BigCommerce, the platform has an Analytics section in the administration panel that shows all abandoned carts including what products were in the cart at the time of abandonment.

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Ecommerce Checkout Page Optimization: 6 Actionable Steps to Win You More Sales, More Emails and More Trust

BigCommerce

Using connections built by companies like Windsor Circle for BigCommerce –– or whichever ecommerce platform you use –– will allow you to sync data in real-time between your online store and a more personalized email provider like DotMailer. You can set those up out-of-the-box with BigCommerce or through other email providers like MailChimp and Klaviyo. I’d also often display a link back to the main cart / main store and a phone number or live chat prompt for questions.

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13 Baby & Kids Ecommerce Sites Growing Faster Than Their Customers

BigCommerce

We don’t have to worry about traffic or checkout because BigCommerce scales,” said Shari Lott, founder and CEO of SpearmintLOVE. “No No matter how high demand goes up, BigCommerce is able to handle it.”. BigCommerce scales with SpearmintLOVE as they rapidly grow. SpearmintLOVE has seen 991% yearly revenue growth while easily managing over 3,000 SKUs on BigCommerce. BigCommerce is all of these things.”. Kidstuff sells over $200K in one day on BigCommerce.

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The Cross Border Ecommerce Checklist

BigCommerce

Casengo allows merchants to manage customer messages through email, live chat, WhatsApp or Messenger without losing the overview. Customer Service: Email support is a must-have; however, offering localized ‘Live Chat’ in the local language will enable your team to connect and answer questions shopper may have at-will. You can do this on BigCommerce using the products section as well as the content media tab. 6 Ways to Use BigCommerce Insights to Sell More.

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5 Mistakes Killing Your Retargeting Campaigns (+ a Framework to 10X Increase Their Efficiency in 2017)

BigCommerce

Did you know you can use BigCommerce Analytics to build an RFM model? If you are a BigCommerce customer using Insights, you can get similar information from your “Views But Did Not Purchase” report. Again, if you are using BigCommerce Insights, much of this work is already done for you. Live Chat and Help Desk Logs. I was once asked what the very first thing I’d do if I were to launch a brand new, startup ecommerce business. My answer?

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How to Turn Product Pages into High Converting Landing Pages [14 Examples of The Good & The Bad]

BigCommerce

Beatific uses an app from the BigCommerce App Store to remind page visitors that people are buying the products they want. They also get points for displaying their phone number and offering a live chat: two options that can help put prospects at ease. When we talk about website optimization for conversion, the term we encounter almost immediately is “landing page.”. When referring to a marketing campaign, the usual questions are: “Are your landing pages optimized?”. “Do

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

BigCommerce. Live chat support. More expensive plans unlock live chat support and phone support. Phone and live chat support are available on higher pricing tiers. Welcome to our ShipStation review!

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

BigCommerce. Live chat support. More expensive plans unlock live chat support and phone support. Phone and live chat support are available on higher pricing tiers. Welcome to our ShipStation review!

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How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

How long does it take them to respond to email, live chat and contact form submissions? By analyzing your competition and then monitoring them on an ongoing basis, you’ll get to know their behavior, enabling you to anticipate their actions and stay one step ahead. This is known as competitive analysis. You want to make sure shoppers have a reason to pick you over everyone else.

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An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

Below we’ve listed some of ShippingEasy’s most popular integrations: For eCommerce – Shopify, WooComemrce, Magento, BigCommerce, Squarespace. As such, you can't access any form of personal support (Email, live chat, etc.). Access to support via phone, email, or live chat.

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The Best Help Desk Software for 2022

Ecommerce Platforms

Omnichannel customer service is available through HubSpot, so you can connect with your customers through everything from phone call to live chat and WhatsApp, without losing track of the context in the conversation. Chat system can be slow at times.

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49 Tips & Strategies for Successful Holiday Marketing Campaigns

BigCommerce

Consider adding live chat. For some, this might be difficult, as they could fall into a number of them, but it’s important here for consistency that each customer lives only in one place. Once you’ve built your messages (and any promotions or otherwise that you need to support them in BigCommerce), you need to settle on the best channel or channels that will get the most traction for each segment.

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Yotpo Review and Pricing: What’s It All About? Reveal Pricing and Features

Ecommerce Platforms

It’s also possible to have 1-2-1 chats with customers using Yotpo’s conversational text automation, in-app SMS chat, and help desk integrations (you can turn on this pre-installed integration inside your dashboard).

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Big Cartel Review (2023): All the Pros and Cons

Ecommerce Platforms

There are around 16 themes to choose from, and they all look professional and clean, ideal for getting your store live as fast as possible. Though there may appear to be a live chat feature available, this actually just directs you straight to email support.