Support is now available via live chat


Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

Top 5 Benefits of Live Chat for Your eCommerce Site


Live chat is fast becoming a preferred choice for eCommerce customer service. The following is an overview of five of the most compelling advantages of live chat for your eCommerce site. Live chat can contribute to operation efficiency because it is 17 to 30 percent less expensive for customer service than phone calls. Customers are 20 percent more likely to make a purchase after you engage them with live chat than without such engagement.



See the four reasons why chatbots are excelling in the commerce space – and why the chatbot conversation is far from being over: The post INFOGRAPHIC: CHATBOTS ARE HERE TO STAY appeared first on PFS Blog.

How to Convert Mobile Visitors into Email Subscribers


Setup a Live Chat System. Live chat support is one of the best ways to connect with your customers and convert them into sales. While reading one of your blog posts or exploring your pricing page, a visitor may come up with a question related to your service or product.

Mobile 111

How to Build Trust with Online Shoppers: An Actionable Guide


To start developing more brand storytelling content for your ecommerce store, dig into this resource and this resource from the Sellbrite blog. Check out this recent post that we published on the Sellbrite blog about content hubs and landing pages. Live Chat.

How Good Content Lets Your Customers Know You Care


Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. Published in Provide Support Blog , 2018.

Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. Triggers and Pre-chat Forms.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement


How to use live chat to increase conversions and customer loyalty. If you’re more into drip campaigns or interacting with customers off of social media and perhaps have a popular blog, your email list is a bona fide money-making machine. Live Chat.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools


Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The same goes for inbound links from blogs and publications. The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. For example, Instapage has a solid blog where it talks about updates and other landing page tips.

2017 Year in Review


The revamp of the Klaviyo Help Center , and launch of live chat meant more access to Klaviyo experts than ever before — and Klaviyos themselves had more opportunities to interact with and learn from our users. Blog Post year-in-review

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Start blogging. Use Live Chat to help potential customers make faster decisions. Built-In Blog SEO Friendly App store. Need free images for your blog or to highlight your photos? Start blogging. Use Live Chat to help potential customers make faster decisions.

Ecommerce Statistics

Ecommerce Platforms

52% of people keep their voice-activated speakers in their living rooms.(Google, 45% of marketers say blogging is the most important content strategy. online shoppers engage with live chat features.(Ladesk,2017). 53% of marketers say blog content creation is their top inbound marketing priority.(Hubspot,2017). 63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

A Complete Online Presence With Site Themes, Hosting, and Blogging. A Complete Online Presence With Site Themes, Hosting, and Blogging. Therefore, you have far more power over the way your site looks, and you even get the benefit of a full blogging module.

Convert your mobile browsers into buyers with these recommendations


Keurig also ensures the “live chat” feature is available front and center during this phase of the journey – providing added assurance that all mobile site visitors’ questions can be answered in a timely manner.

How a 112-year old distributor transformed their business with an ecommerce chatbot


Hill & Markes saw this as a great opportunity to test and leverage a live chat feature online. The post How a 112-year old distributor transformed their business with an ecommerce chatbot appeared first on Get Elastic Ecommerce Blog.

EKM Review: A UK-based Ecommerce Platform With All Features Built In

Ecommerce Platforms

It syncs with your store for quick product insertion, and you can send emails with new blog posts or exclusive offers. Live Chatting and Abandoned Cart Saver. One of them is a live chat that pops up for your customers and shows you the items being looked at by those customers.

Is Your Online Store Still In Discovery Mode?

Store Growers

Search for a blog article. Try some variations that weren’t in the blog post. Hang out on THE live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

How to Get More Email Newsletter Subscribers Without Disturbing Online Shoppers with Popups

eCommerce Training Academy

For example, if you offer a live chat option that is displayed in the bottom of the browser, you might need to display it on pages where you plan on displaying a floating so that they do not overlap. Blog Digital Marketing Email MarketingAre website popups annoying?

Let User Behavior Shape Your Customer Engagement Strategy


Whether it’s a referral from friends or a backlink in a blog post, SaaS users arrive to your site with an internal (or external) motivation. Let’s say your Net Promoter Score drops after users talk with your live chat representatives. SaaS growth relies on customer engagement.

32 Ways Your Ecommerce Company Can Boost Engagement and Sales


While blog content helps attract traffic, one of your content marketing goals should be to convert the traffic into subscribers. A post on the SEMRush blog wisely recommends focusing on cross-selling your products to increase sales. Offer live chat.

Why Unscalable Marketing Activities are Best for B2B Companies


Most blog posts talk about going viral. All of those easy, ‘scalable’ tactics that blogs love to rave about fall flat. Now, try ranking on that term with a 500-word blog post. Live chat is one solution. They talk about network effects and refer-a-friend tactics.

B2B 525

20 Apps To Supercharge Your BigCommerce Marketing

Ecommerce Platforms

Zopim is a live chat software that integrates effortlessly into your store. Live chat is a great way to alleviate customer tensions, and orders after live chat are significantly larger than regular orders.

Dropified Review: An Oberlo Alternative With Better Product Support

Ecommerce Platforms

On the other hand, you might want to post to social media immediately after creating a blog post. To start, the company provides a solid blog outlining tips about the drop shipping industry as well as updates on the software.

Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

For instance, if you're running a blog on WordPress and decide to start selling some custom-made items, the Shopify Lite plan would allow you to keep that same blog and integrate some products to sell on that site. The same can be said for those who have a blog and Facebook page.

Is Your Online Store Still In Discovery Mode?

Store Growers

Search for a blog post on the thing you’re trying to do. Try some variations that weren’t in the blog post. Hang out on the live chat of your website and start talking to every single visitor that lands on your site.

E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

Here at , we live and breath ecommerce – not an exaggeration (okay, maybe just a slight one). Finally, you'll want everything from phone support to email support and live chat to online documentation. Blogging module included.

How'd They Do That? Embed Facebook Messenger


Live chat using Facebook Messenger can help to make those connections easier. With the Facebook Live Chat app from Zotabox installed on your site, a customer who's on the fence about buying can message you directly from any page and get answers immediately.

How to Hack Retention Rate and Get Customers to Stick Around


The best way to test your assumptions is by simply by talking to your customers via emails, calls, live chats or Skype calls. A great way to educate people about this is with video guides or blog posts. Retention, huh?

13 Baby & Kids Ecommerce Sites Growing Faster Than Their Customers


Shoppers browsing their ecommerce site can view a fan page with reviews and photographs from happy customers, size charts, FAQs, and a blog with tips for parents. Babies and kids grow – fast.

The Quick Guide to Ecommerce Website Design


We live in an exciting time period—it’s never been easier to create and launch an ecommerce brand than it is today. As I’ve mentioned before on this blog, your prospective customers don’t usually have the opportunity to see, feel, or try your products in person before they buy.

Stitch Labs Review: Omni-channel Inventory Management for High-growth Brands

Ecommerce Platforms

All pricing plans get support through live chat, email, and phone. Bonus: there's a Stitch Labs blog and several eBooks, guides, webinars, and customer stories on the website. Some online businesses grow fast.

2019 Bigcommerce VS Shopify Comparison – Let’s Break Them Down

Creating a Website Today

as well as: a full blogging platform that allows you to communicate directly with the people who shop your website. Shopify’s support team is available to contact by email, live chat, and phone. Like Shopify, Bigcommerce offers 24/7 support via phone, email or chat.

The Little Guide to Customer Service for Ecommerce: How to Win in Every Channel


In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. Before you get started, read through the following eight tips in this blog post/. Sending you a message through your live chat platform? Today, customers and online shoppers can reach out to you or talk about you everywhere—Twitter, Facebook, Reddit, email, phone, live chat, Snapchat, Instagram, Etsy, Ebay.