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Books-A-Million Adds Same-Day Delivery via Walmart GoLocal

Retail TouchPoints

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m.

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Books-A-Million Rolls Out Same-Day Delivery with WalmartLocal

Retail TouchPoints

Books-A-Million is celebrating National Read Across America Day by offering same-day delivery to locations nationwide. To place an order, customers can visit booksamillion.com and select the “Same-Day Delivery” option during checkout for thousands of in-stock products, including top-selling books, toys, games and collectibles.

Books 273
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Square Debuts Appointment Booking App to Help Service Providers Connect with Customers

Retail TouchPoints

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

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IKEA’s Biggest Franchisor Plans to Invest More Than $3 Billion in Omnichannel Store Push

Retail TouchPoints

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16

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The Power of Omnichannel Retail Strategies With AI-Driven Insights

Dynamic Action

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. This, in turn, leads to higher customer satisfaction and loyalty.

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Think Omnichannel to Help Your Business—and Your Shoppers—Succeed

Wiser

This means that any businesses that aren’t already creating an omnichannel experience are lagging behind. What Is an Omnichannel Retail Strategy? An omnichannel strategy focuses on creating a seamless experience for shoppers. Your shoppers are already operating at an omnichannel level, even if your business is not.

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8 Amazing Omnichannel Experience Examples from the World's Top Brands

GetElastic

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.