Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. Program highlight: incentivized user-generated content In an industry as visual as the arts and crafts industry, social proof is an invaluable asset.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

Retail TouchPoints

JANUARY 11, 2021

With consumer shopping more disjointed than ever before, retailers can find a competitive advantage in a robust omnichannel experience informed by consumer behavior across channels. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. The auto industry speeds to digital.

Small Business Retail 236

Small Business Retail Retail eCommerce Social Media 236

Retail TouchPoints

FEBRUARY 28, 2024

This same guided approach to building can be applied to data models, especially useful for achieving fast, low-risk and low-cost models suited for purpose in specific vertical industries like retail commerce. As with LEGO, specific industries like retail have seen a proliferation of useful prebuilt data models fit for purpose.

Toys 224

Toys Supplies Improvements Marketing 224

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Gauge customer and purchase trends. Social Media – Social media has become a reliable source of data.

Customer Data 88

Customer Data Improvements Customer Social Media 88

365 Retail

DECEMBER 21, 2021

It’s no secret that the retail industry experienced incredible disruption over the past year. From the rise of online shopping and its impact on in-store sales to the increasing importance of technology and security, we spoke to a few retail experts about what those in the industry can expect to see next year and beyond. .

Social Media 105

Social Media Retail Payment Services Subscription 105

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Here are the latest digital marketing trends in the retail industry to help retailers refine their strategy for 2022 and beyond to maximize growth. Now it’s time to consider whether all of your marketing technologies are feeding customer data seamlessly into a stable repository such as a customer data platform.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 278

Omnichannel Customer Data Mobile Recommendation 278

Groove

JUNE 27, 2022

Enterprise eCommerce businesses are constantly looking for the most cost-effective and efficient way to store, contact, and analyze customer information. For years, Klaviyo has offered industry-leading email and SMS functionality. In short, Klaviyo One is a Customer Data Platform (CDP) built on top of existing Klaviyo functionality.

Multichannel 195

Multichannel Customer Data Shipping Costs Channel 195

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Ensuring private customer data is kept private is not just a best practice — in some places, it is the law.

Retail 299

Retail Customer Experience Customer Retention Technology 299

Retail TouchPoints

JUNE 9, 2023

With sustainability set to continue its growth in influence in the industry, upscale retailers must be prepared — or miss out on this particular trend. Sustainability can be highly data-driven. Sustainability can be highly data-driven.

Supplies 236

Supplies Operations Shipping Costs Customer 236

Retail TouchPoints

SEPTEMBER 20, 2022

There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs. Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Investing in New Channels. Invest in First-Party Data.

Omnichannel 261

Omnichannel Marketing Social Media Channel 261

Retail TouchPoints

AUGUST 25, 2023

Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way. This includes looking into individual shopping behaviors and it can be used to meet customers’ exact desires and needs within their channel, further incentivizing customers to return to stores.

Retail 242

Retail Social Media Consumer Channel 242

Optimizely

JANUARY 11, 2018

By ingesting the right customer data, dynamic segments grow and shrink as your customers move in and out of the segments — automatically triggering the right campaigns at the right time. These types of behavior-driven campaigns are highly effective and have been shown to drive far more customer engagement.

Customer 334

Customer B2C Customer Data Improvements 334

365 Retail

JUNE 9, 2023

The world of retail has undergone a seismic shift in recent years, and the impact is being felt across the industry. To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives.

Retail 86

Retail Customer Data Channel Social Media 86

Ecommerce Platforms

FEBRUARY 2, 2023

Is Medusa a viable option when pitted head-to-head with this well-established industry giant? You can sell via multiple channels, including in-person POS, Facebook, Instagram, and Google. Customers can create accounts, save wishlist items, and efficiently manage their shopping cart. Let’s find out. million daily active users.

Shopify 104

Shopify eCommerce Shipping Costs Live Chat 104

Retail TouchPoints

SEPTEMBER 14, 2022

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 283

Retail Social Media Presentation Customer Loyalty 283

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. The legal cannabis market was valued at $12.81

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services.

Merchant Services 231

Merchant Services Payment Services Payments Banking 231

Retail TouchPoints

JULY 14, 2023

The AI industry continues to evolve rapidly with the introduction of ChatGPT, Google Bard, Bing Chat and Jasper, to name a few. How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization.

eCommerce 214

eCommerce Order Fulfillment Fulfillment Multi-channel 214

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. This can help improve customer loyalty and help you stand out from competitors. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

Customer Loyalty 333

Customer Loyalty Operations Improvements Customer Experience 333

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. This strategy could hold water.

eCommerce 275

eCommerce Omnichannel Channel Department Stores 275

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives.

Webinar 221

Webinar Consumer Marketing Consumer Goods 221

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 72

Customer Experience Customer Customer Data Customer Loyalty 72

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 240

Consumer Customer Loyalty Customer Experience Recommendation 240

Retail TouchPoints

JULY 28, 2022

How Can Businesses Bring Virtual Try-Ons to Their Customers? Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. Keep customer data safe. Retailers can license AR software to build their own virtual try-on features.

Retail 250

Retail Customer Data Information Consumer 250

Retail TouchPoints

MARCH 8, 2021

Since the start of the pandemic, companies have had to make an aggressive shift to an all-digital marketing approach, with email being the go-to channel. Increased efforts to protect — and better manage — customer data. These laws also will force marketers to improve how they protect and manage customer data.

Customer Data 151

Customer Data Travel Banking Mobile 151

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 272

Social Media Multi-channel Customer Loyalty Shopify 272

RTP blog

DECEMBER 23, 2019

Workforce Management (WFM) and Quality Management (QM) integrations help support leaders get a better understanding of peak hours and seasons, highly used support channels, as well as the ability to better monitor and track agent efficiency and productivity so they can strategically and effectively staff and hire.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Retail TouchPoints

JANUARY 27, 2021

Being able to offer your customers the possibility to jump the queue and shop safely by appointment will help retailers improve their customer experience, increase their basket size and gain more customer data, boosting sales efficiency and customer lifecycle value. Challenge 3: Coping with Online Demand.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. A retailer’s web site “remains a main channel, which of course isn’t surprising,” said Hostetler. “We Currently, only 35%.

Webinar 269

Webinar Consumer Payments Marketing 269

365 Retail

JUNE 9, 2023

The world of retail has undergone a seismic shift in recent years, and the impact is being felt across the industry. To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives.

Retail 52

Retail Customer Data Channel Social Media 52

Retail TouchPoints

JUNE 11, 2021

Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue. To provide a shopping experience that seamlessly ties channels together, retailers must offer multiple ways for consumers to purchase products.

Payment Services 194

Payment Services Payments Retail Sporting Goods 194

Retail TouchPoints

APRIL 4, 2024

First Step: Settling on a ‘Common Taxonomy’ The new IAB guidelines are a dense read — 60 pages total — but an essential one, and an important first step for an industry expected to capture 20% of global digital ad spend this year, according to eMarketer. “

Retail 263

Retail X-cart Banking Definition 263

365 Retail

OCTOBER 4, 2023

In today’s privacy-focused era, customers’ increasing concerns and the impending demise of third-party cookies are sending shockwaves through the advertising industry across the UK and EMEA region. Try Out Alternative Data Management Solutions: The below data management solutions are custom-fit for the changing landscape.

Retail 64

Retail Customer Data Channel Improvements 64

Sailthru

MAY 19, 2023

We need to anticipate how customers will respond to our marketing efforts and how their preferences will evolve over the customer lifecycle. I require industry-standard technology that keeps my team ahead of the curve — and it must scale with not only my team, but our company. What are the industry norms?

Customer Data 78

Customer Data Technology Demo Channel 78