Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% In 2024, mobile commerce sales are expected to hit $534.18

Mobile 264

Mobile Retail Social Media Payment Services 264

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. The Ultimate Guide to Order Management. Download Now. Download Now.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

iVend

APRIL 17, 2023

So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 93

POS Omnichannel Retail Social Media 93

Ecommerce Platforms

DECEMBER 20, 2019

This is where Revel Systems POS comes into its own. . So let’s get going and dive into our Revel Systems POS review. Who's Revel POS? Revel Systems POS is a cloud-based iOS point-of-sale platform. Revel Systems POS is a cloud-based iOS point-of-sale platform. What Does the Revel POS System Do? Quick Service.

POS 118

POS Payment Services Payments Point of Sale 118

Retail TouchPoints

DECEMBER 5, 2023

Hy-Vee is prioritizing this growth area through a strategic partnership with Samsung that allows the supermarket chain to bring dynamic ads and content into stores, as well as through a robust network of Samsung Connected TVs and Direct Out-of-Home (OOH) advertising channels. “Hy-Vee,

Channel 264

Channel Management POS Demo 264

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 248

Payment Services Payments Retail Sporting Goods 248

Retail TouchPoints

JULY 2, 2020

Salesfloor , a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake of the COVID-19 pandemic. The Live Voice and Video Chat tool can help store associates bring the in-store customer experience to online customers.

Operations 179

Operations Live Chat eCommerce POS 179

iVend

AUGUST 17, 2022

From frictionless checkout to seamless ERP integrations, to built-in promotions, loyalty, and inventory management – a sophisticated Grocery POS offers everything a modern-day retailer needs to deliver convenience to their customers. iVend’s Grocery POS system is designed for convenience and speed. iVend Retail for Supermarket.

POS 52

POS Payment Services Point of Sale Leisure 52

Korona

AUGUST 3, 2022

This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. You’ll also learn more about choosing the best POS software for your business. What is eCommerce POS integration? How can eCommerce POS integration help your retail business?

POS 52

POS eCommerce Point of Sale Payment Services 52

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

Retail TouchPoints

MAY 23, 2022

One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints. they see everything, cross channel.”.

Payment Services 278

Payment Services Small Business Retail Shopify Gifts 278

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Teamwork Retail

SEPTEMBER 18, 2018

A modern point-of-sale (POS) system is more than just a cashwrap with a register and a card reader. Options that provide connectivity, payment processing, and customer engagement are just the beginning. Here are five revolutionary improvements that a new POS system can bring to a retail store. Customer experience.

POS 54

POS Payment Services Retail Point of Sale 54

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 264

Retail Supplies Merchant Services Social Media 264

Teamwork Retail

SEPTEMBER 18, 2018

A modern point-of-sale (POS) system is more than just a cashwrap with a register and a card reader. Options that provide connectivity, payment processing, and customer engagement are just the beginning. Here are five revolutionary improvements that a new POS system can bring to a retail store. Customer experience.

POS 48

POS Payment Services Retail Point of Sale 48

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 260

POS Merchant Services Supplies Improvements 260

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. FOOD MENUS.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

RetailMinded

SEPTEMBER 29, 2020

Contributed by Dipesh Hinduja, Mobile Solutions Architect at Stratix. Prior to the rise of the COVID-19 pandemic, retailers were investing in stores by right-sizing their real estate footprints and reshaping the store experience around customer engagement. Associate mobile is key to the future of retail. . Mobile POS.

Mobile 69

Mobile Retail POS Demo 69

Retail TouchPoints

DECEMBER 13, 2023

They also need to support a more mobile-enabled workforce that might need smaller, roller-cart type stations, rather than so much emphasis on fixed till cash wraps. Technology is going to be central [to the store experience] — it has to be. customer experience). However, sometimes the success of one area (i.e.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Optimizely

APRIL 18, 2019

Your most loyal and valuable customers shop across multiple channels, both online and offline. Consumers who buy products both online and in-store have a 30% higher lifetime value than those who shop using only one channel. In fact, customers don’t see “channels” in the same way as marketers do.

Marketing 299

Marketing POS Channel Clothing 299

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

Webinar 289

Webinar Consumer Payments Marketing 289

iVend

JUNE 8, 2021

In other cases, shoppers want to come back, but are nervous after the pandemic – to lure this cohort back into stores, retailers need to offer a safe experience, with less contact. The personalised customer experience of online shopping has ‘spoiled’ them and they expect the same level of attention in the store.

Retail 98

Retail POS Payment Services Mobile 98

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 70

Social Media POS Gifts Events 70

iVend

OCTOBER 16, 2022

They use multiple retail channels interchangeably without so much as a pause for breath, and they are not backward in coming forward when it comes to demanding what they want from a brand and its values. According to research, 73% of shoppers now use multiple channels for their purchases.

Technology 74

Technology Retail Mobile Channel 74

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

OrderDynamics

SEPTEMBER 13, 2018

Can You Do Omni-Channel Order Management Manually? You know, omni-channel order management, POS systems, and other supply chain tech topics. What Does Omni-Channel Order Management Give me? . Omni-channel order management is the central processing brain of the omni-channel retail strategy. It is possible.

Channel 50

Channel Management Fulfillment Shipping Costs 50

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

JUNE 27, 2023

The campaign delivered an estimated 350,000 verified customer impressions, according to Vericast, and 85% of consumers who visited the custom landing page they were led to opted in to providing data. Indeed, customer experience considerations will be paramount for these kinds of in-store activations.

Retail 264

Retail White Paper Customer Experience Marketing 264

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. However, realizing the store of the future means that the physical store needs to be a whole lot more connected, mobile and smarter.

Payment Services 200

Payment Services Payments Retail Social Media 200

Korona

MARCH 8, 2023

Comprehensive compliance – your payment processor and POS provider should protect all sensitive data according to the highest compliance standards. If customers have more options to buy and pay, sales will increase. Let’s dive in! These include gift cards , cash or PIN debit, and contactless debit and credit.

Payment Services 52

Payment Services Payments POS Point of Sale 52

GetElastic

JUNE 22, 2022

Toast: Reinventing the restaurant POS. The success of restaurant tech company Toast is a perfect example of unseating a deeply entrenched technology that nobody likes – the point of sale (POS) system. lagged behind other countries in mobile payment adoption. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services POS Demo Payments 78

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Ecommerce Platforms

MAY 7, 2019

Shopify POS vs. Ecwid: POS. If you want to access the full suite of Shopify's POS features (read our Shopiy POS review ), you'll need to purchase the $79 ‘Shopify’ plan or higher. You can still use POS features with lesser plans, but you'll be limited to what you can do. Vend (read our Vend POS review ).

Shopify 147

Shopify Shipping Costs eCommerce Merchant Services 147