Retail TouchPoints

OCTOBER 10, 2023

Marketers must ensure their links work effectively, whether traffic is coming from creators and influencers ( who get screwed if you don’t fix this ), from paid channels like affiliate and social, or from their own channels, including CRM. From the consumer side, you’re probably familiar with broken mobile experiences.

Mobile 261

Mobile Retail Social Media Payment Services 261

Retail TouchPoints

DECEMBER 13, 2023

customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. It’s a great number because it lets you look at that by channel, but also across channels and touch points.

Sporting Goods 309

Sporting Goods Technology Omnichannel Operations 309

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

Merchant Services 272

Merchant Services Payment Services Payments Point of Sale 272

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Omnichannel 98

Omnichannel Point of Sale Customer Data Customer Experience 98

RTP blog

SEPTEMBER 25, 2017

But they also expect a helping hand guiding them along the sales path. As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Latency or costs imposed by high bandwidth demands cause friction, impacting both customer experience and the bottom line. Take cloud point-of-sale (POS), for example. One final thought.

Payment Services 278

Payment Services POS Operations Technology 278

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

Fulfillment 319

Fulfillment Order Fulfillment Shipping Costs Social Media 319

Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

Merchant Services 218

Merchant Services Payment Services Customer Experience Outdoor 218

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. of retail sales coming from brick-and-mortar, and about 15% of retail sales coming from digital.

Webinar 286

Webinar Consumer Payments Marketing 286

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 253

Shipping Costs Improvements Live Chat Retail 253

365 Retail

DECEMBER 12, 2023

Rhone: Leading the way with omnichannel retail Rhone , the premium performance lifestyle brand, decided to maximise the value of its omnichannel customer data to deliver personalised customer experiences. Earlier this year.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

SEPTEMBER 6, 2023

To navigate this landscape, businesses must strike a balance between protecting themselves and ensuring customer satisfaction. The road ahead involves not only implementing the proposed click-to-cancel amendment but also adopting additional measures to provide an optimal customer experience.

Merchant Services 270

Merchant Services Payment Services Subscription Consumer 270

Retail TouchPoints

MAY 23, 2022

“One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints. they see everything, cross channel.”.

Payment Services 275

Payment Services Small Business Retail Shopify Gifts 275

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships. Rapidly reflecting promotion prices in-store is a common challenge faced by retailers and brands alike.

Marketing 78

Marketing Customer Multi-channel Channel 78

Korona

AUGUST 3, 2022

By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. Streamline the loyalty program.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

JULY 13, 2023

The Canadian marketplace has responded positively to JD, and we want to give customers who shop in-store and online the best possible cross-channel experience by leveraging leading technology that optimizes visibility, accuracy and speed,” said Gary Ochi, CEO of JD Sports Canada in a statement. “We

POS 241

POS Omnichannel Supplies Mobile 241

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added.

Point of Sale 254

Point of Sale POS Payment Services Merchant Services 254

Retail TouchPoints

APRIL 20, 2022

Nieboer believes that cannabis brands do an especially great job at creating these seamless stories across channels, “engaging customers’ senses through their marketing and physical spaces.” He added: “On social media customers get to see product, marketing and lifestyle influence, which draw customers to their physical stores. “Our

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

Home Furnishings 288

Home Furnishings POS Omnichannel Fulfillment 288

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 223

POS Retail Information Customer Loyalty 223

RetailMinded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey. The Value of Modern POS. The post WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

POS 98

POS eCommerce Payment Services Fulfillment 98

Korona

MARCH 8, 2023

Fraud prevention – the right point of sale should also offer fraud detection services that can help you detect and prevent fraudulent transactions. That’s why looking for a solution with integration options for your point of sale system is important.

Payment Services 52

Payment Services Payments POS Point of Sale 52

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Retailers are pushing the envelope to create memorable experiences that gather social media ‘Likes’ and excite and enchant consumers.

Payment Services 186

Payment Services Payments Retail Social Media 186

Demac Media

OCTOBER 20, 2017

It’s hard for retailers to get in front of customers, so your best approach is to connect the two, and create leverage through your offline channels. Stores as a channel help acquire customers, sell product, build your brand, and are profitable! OPTIMIZE POINT-OF-SALE EXPERIENCE. CREATE A COMMUNITY.

Channel 37

Channel Multi-channel Merchant Services Shopify 37

Ecommerce Platforms

MARCH 5, 2023

The Shopify POS is entirely customizable, packed with tools to help you seize more sales, and equipped with everything service and product-focused companies need. Shopify POS is all-in-one solution for point of sale software and hardware. Let’s take a closer look at each solution.

POS 104

POS lightspeed Shopify Payment Services 104

iVend

JANUARY 17, 2023

Here we look at how technology is changing retail, and the key ways that technology trends in the retail industry for 2023 are enabling greater personalisation and customer experience. Deep insights – retailers capture a wealth of data; from apps, eCommerce sites, loyalty programs , point of sale and suppliers.

Technology 85

Technology Retail Omnichannel Customer Experience 85

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Offer A Seamless Omni-Channel Experience Customers are no longer confined to just one channel.

Operations 52

Operations Management Retail Channel 52

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

iVend

OCTOBER 16, 2022

They use multiple retail channels interchangeably without so much as a pause for breath, and they are not backward in coming forward when it comes to demanding what they want from a brand and its values. According to research, 73% of shoppers now use multiple channels for their purchases.

Technology 79

Technology Retail Mobile Channel 79

Wiser

SEPTEMBER 12, 2022

We tend to think about visual merchandising in terms of how products are displayed in a store via window displays, mannequins, signage, interactive experiences, etc. That’s certainly true, but with the rise of omnichannel retail, strong visual merchandising must also extend to online channels. Constantly Audit Your Points-of-Sale.

Multi-channel 148

Multi-channel Electronics Point of Sale Presentation 148

iVend

AUGUST 17, 2022

For supermarkets developing a retail strategy to deliver a convenient and frictionless customer experience, the answer lies in processes, staff, and above all retail technology. Speed can be enhanced with features such as integration with weight scales, automatic pricing for weighed goods, and minimising the number of clicks per sale.

POS 52

POS Payment Services Point of Sale Leisure 52

Wiser

MAY 14, 2020

We tend to think about visual merchandising in terms of how products are displayed in a store via window displays, mannequins, signage, interactive experiences, etc. That’s certainly true, but with the rise of omnichannel retail , strong visual merchandising must also extend to online channels. Constantly Audit Your Points-of-Sale.

Multi-channel 158

Multi-channel Electronics Point of Sale Presentation 158

Demac Media

OCTOBER 20, 2017

It’s hard for retailers to get in front of customers, so your best approach is to connect the two, and create leverage through your offline channels. Stores as a channel help acquire customers, sell product, build your brand, and are profitable! OPTIMIZE POINT-OF-SALE EXPERIENCE. CREATE A COMMUNITY.

Channel 28

Channel Multi-channel Merchant Services Shopify 28

iVend

APRIL 14, 2021

Customers tell us that they are looking for a positive shopping experience, regardless of the channel they use. For example, the use of mobile point of sale to enable checkout from anywhere in the store – decreasing checkout lines, enhancing safety, providing upsell opportunity and a more personalised shopping experience.

Retail 98

Retail Point of Sale Technology Operations 98

RTP blog

APRIL 27, 2018

Customers today don’t just want a flexible omnichannel experience, they demand it. The flexibility to be able to start and end in any channel is a must. For example, customers want the convenience of buying a mobile device online and then being able to pick it up at a local store.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Optimizely

AUGUST 16, 2018

Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. Your data is likely fragmented across multiple systems, including your ecommerce platform, point-of-sales system, email marketing software, and paid ad platforms. The many systems of B2C marketing.

B2C 210

B2C Customer Data Omnichannel Point of Sale 210