Optimizely

DECEMBER 21, 2017

Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. You want your buyers to have a perfectly smooth and consistent experience, no matter the channel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. One brand that understands this more than anyone is health and supplement brand, Jimmy Joy.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. This generational difference appears to be driven by the loyalty benefits offered by mobile wallets, with 93% of consumers using a mobile wallet-based loyalty programme.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever. One truly can’t exist without the other,” she said. “I

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store. Offer rewarding loyalty programs.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. To do this, you need an omnichannel marketing strategy that can help you take advantage of new opportunities as they arise. That’s where Google Shopping comes in. This includes Google.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Retail TouchPoints

SEPTEMBER 17, 2020

Until now, personalization as a retail tactic has been primarily siloed across channels. But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile.

eCommerce 249

eCommerce Mobile Channel Customer Loyalty 249

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. How to build loyalty on Small Business Saturday Implement a loyalty program.

Small Business Retail 78

Small Business Retail Social Media Omnichannel Customer Loyalty 78

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. More than 88% of global mobile phone users use social media platforms.

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 131

eCommerce Recommendation Omnichannel Customer Data 131

Optimizely

AUGUST 9, 2018

For brands that decide to really focus on growing digital channels, they’ve realized they can compete with even the buzziest digital-native brands. More than one person talked about the rising cost and diminishing returns of specific acquisition channels. Omnichannel is Still Tough to Achieve. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

NOVEMBER 18, 2020

There are several ways brands can keep their loyal customers coming back, including exceptional service and loyalty and rewards programs. But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior.

Customer Retention 264

Customer Retention Information Customer Loyalty Mobile 264

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Optimizely

JUNE 22, 2017

It’s no secret that any email campaign is infinitely more effective when it’s coordinated across channels and devices – and marketers who use omnichannel engagement strategies to speak to their shoppers retain roughly 89% of those shoppers long-term. Segment your shoppers so you can deliver more targeted campaigns.

Customer Loyalty 170

Customer Loyalty Omnichannel Channel Mobile 170

ESW

JUNE 6, 2023

Much like omnichannel capabilities give shoppers agency over their experience, when brands offer multiple ecommerce payment options, they remove barriers to purchase and empower the customer. Brands and ecommerce businesses achieve a positive impact on conversion rates, cart abandonment, customer loyalty and international sales.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

iVend

AUGUST 27, 2020

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. The Benefits of the Omnichannel Model.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 70

Social Media POS Gifts Events 70

Sailthru

JUNE 23, 2023

Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. Email remains one of the most effective and efficient ways to personalize a customer journey. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Smile.io

JULY 25, 2023

Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events. Take some inspiration from two brands that are effectively connecting their online and IRL loyalty programs.

eCommerce 58

eCommerce Jewelry Omnichannel Social Media 58

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Ecommerce Platforms

JULY 9, 2022

Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Basic Shopify: The Shopify Basic plan starts at $25 per month with access to unlimited product support, multiple sales channels, and transaction fees which start at 1.7%. Payment Processing.

POS 180

POS Shopify Payment Services Shipping Costs 180

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Wiser

JUNE 26, 2018

The key to their success lies in the strategic use of omni-channel efforts to connect the customer directly with the company. How do successful businesses allow the customer’s in person experience to be online and mobile friendly? Allow your customers to pick-up online purchases in your location.

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 260

POS Merchant Services Supplies Improvements 260

Kibo

JUNE 18, 2014

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few.

Channel 62

Channel Retail B2B B2C 62

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50