Kissmetrics

JANUARY 8, 2021

How do you ensure your YouTube channel is reaching the right audience and helping you achieve your marketing objectives? But, if you want to make the most of this channel, you need to ensure your content is high-quality, targeted, and optimized. Why Your YouTube Channel Needs an Audit. By performing a YouTube audit.

Channel 309

Channel Social Media SEO Other 309

Kissmetrics

JUNE 8, 2021

Have you defined the distribution channels that will be used by your company? In short, distribution channels determine the path goods will take from the manufacturer to the final consumer. There are many types, formats, and levels of distribution channels. What Are Distribution Channels? Direct Channels.

Channel 263

Channel Magazine Consumer Operations 263

Kissmetrics

JUNE 14, 2017

Your customers are everywhere. That’s why it’s important to map out how your business engages with customers across several channels. Cross-channel engagement involves integrating multiple marketing channels to seamlessly interact with your target audience. Then, spread a consistent message in all your channels.

Channel 226

Channel Customer Jewelry Customer Data 226

Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Customer Self-Service Portal.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Pivotree Blog

OCTOBER 17, 2022

Have you mapped your customer journey lately? But the wild ride almost always starts the same: a customer finds your product or brand. . Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

DECEMBER 13, 2021

When many of our customers think of Google, they think of Google at large — Ads, Shopping, Maps or GPay. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

FEBRUARY 3, 2022

AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity.

Customer 250

Customer Retail Shopify Recommendation 250

CPC Strategy

MARCH 11, 2024

Streaming What Are Free Ad Supported TV (FAST) Channels? By Emily Sullivan Mar 11 2024 In a world saturated with streaming options, Free Ad-Supported TV (FAST) channels are carving out a unique space, bridging the gap between traditional linear TV and modern on-demand viewing. What Are FAST Channels? million viewers.

Channel 91

Channel Subscription Marketing Presentation 91

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Top data-related challenges include: .

Customer Loyalty 205

Customer Loyalty Customer Retail Shipping Costs 205

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

Social Media 225

Social Media Marketing Customer Recommendation 225

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Retail TouchPoints

FEBRUARY 4, 2021

Multi-channel marketing technology company Bluecore has released Bluecore Advertise, the first of the solution provider’s product lines to operate outside of retailers’ owned and ecommerce shopping channels. Bluecore Advertise builds on the personalization capabilities of the solution provider’s earlier offerings.

Channel 149

Channel Multi-channel Recommendation Operations 149

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Optimizely

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates. What product, when bought as a first purchase, is most likely to lead to customer loyalty down the line?

Channel 191

Channel Jewelry Marketing Customer Loyalty 191

Retail TouchPoints

JANUARY 16, 2024

Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products. These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees.

Mobile 231

Mobile POS Channel Recommendation 231

Kissmetrics

DECEMBER 9, 2020

Every great site has a powerful customer testimonial page. It’s formed by compelling quotes from current customers that make a product or service seem like such an obviously good idea, anyone would sign up. In fact, 92% of customers report they read online reviews before making a purchase decision. And testimonials are powerful.

Customer 301

Customer Merchant Services Recommendation Channel 301

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . Product Recommendations Benefits.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. The best loyalty programs have the power to transform a business into a customer-centric profit machine.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Groove

FEBRUARY 2, 2022

What Is Customer Acquisition? When analyzing customer acquisition vs retention , it’s important to distinguish between the two. First, we have customer acquisition which involves all of the steps that an eCommerce or brick and mortar business takes to attract new customers and convince them to purchase. Con: The cost.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Ecommerce Platforms

FEBRUARY 9, 2023

We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go. Use the built-in 1D and 2D barcode scanner to ring up customers by scanning products.

POS 104

POS Shopify Merchant Services Channel 104

365 Retail

SEPTEMBER 27, 2023

Faire , the B2B retail marketplace, has today announced a new global partnership with Shopify that establishes Faire as the recommended wholesale marketplace for Shopify, which powers millions of merchants around the world.

Recommendation 64

Recommendation Merchant Services Shopify B2B 64

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success?

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Optimizely

APRIL 3, 2017

Because mobile apps are structured differently than any other channel – even/especially when compared to browsing web via mobile – retailers who have apps can invite customers to interact with products and with branding in ways that can’t be done otherwise. Make personalized recommendations for future engagement.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels.

Omnichannel 294

Omnichannel Customer Experience Accessories Customer Data 294

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. Say I’m a customer of a general sports apparel and outdoor store, and I’m planning for my upcoming annual winter ski trip.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Optimizely

MAY 27, 2020

And if you find that your shoppers have been responding, you can create a custom report to find out what exactly they’re saying. You’ll gain access to additional tracking capabilities with Zaius’ URL shortener that we highly recommend you use with SMS touchpoints. Web Campaign Enhancements (Coming Soon!)

Improvements 195

Improvements Customer Recommendation Omnichannel 195

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

BigCommerce

SEPTEMBER 12, 2017

Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Ecommerce sales are growing, but many retailers are struggling to capitalize on their digital sales channels. It’s not just about broadcasting on all channels, though. Buying frequency.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. And with rising acquisition costs, retaining customers long-term is priceless. Zero-Party vs. First-Party Data.

Customer 199

Customer Retail Information Consumer 199

Retail TouchPoints

JUNE 1, 2023

The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity. The proposal also recommended that the analysis bring in workers and customers to help inform solutions and make recommendations for actions that can be taken.

Recommendation 260

Recommendation Channel Improvements Information 260

lateshipment

SEPTEMBER 1, 2023

Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back. Consumers have more choices than ever when it comes to their shopping needs.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Liveintent

OCTOBER 19, 2021

Email is a powerful channel for driving one-to-one connections and retention amongst customers. What is customer acquisition? Customer acquisition is the process of gaining new customers for your brand. The importance of diversifying customer acquisition channels. Here’s why.

Customer 126

Customer Channel Management Social Media 126