Retail TouchPoints

MARCH 1, 2024

Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori.

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Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. The pace and complexity are why many CMOs are finding their roles untenable.

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Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. billion , accounting for 35% of gross sales, according to Forbes.

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Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

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Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Retail TouchPoints

JANUARY 26, 2022

What does this look like in terms of design, and how does this differ from the traditional department store? Retail store design is a multi-year investment in capital, and therefore it is easier to adapt to unprecedented changes through brand communication and customer service models.

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Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. Now, Nordstrom will have the exclusive multi-channel retail rights for both brands in all of North America, including Canada, and own a minority stake globally.

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Multi-channel Multichannel Department Stores Fashion 253

Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

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Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels.

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Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. The winter holiday season is a critical time for retail. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3

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Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores.

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Retail TouchPoints

FEBRUARY 7, 2023

Health and Wellness: An emerging space for many retailers, health and wellness is becoming an important new business line for big box retailers as well as C-stores. First announced at NRF 2020, COVID has supercharged the adoption of alternative channels for medical care and wellness.

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Retail TouchPoints

JUNE 4, 2021

compared to 2019), but the department store chain seems to be gaining ground in other areas. million new customers, a 23% increase compared to first quarter 2019, with 47% coming through its digital channel. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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Steve Dennis

MAY 14, 2020

Said differently, they have more than held their own and the profitability of the channel is likely robust. Department store woes have little to do with Neiman’s problems. It’s easy to throw Neiman Marcus into the mix of the well known, long-standing struggles of mall-based anchor stores. luxury department stores.

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Department Stores eCommerce Multi-channel Books 173

Retail TouchPoints

MAY 1, 2023

But that doesn’t mean digitally native or digital-first brands are out of luck — as long as they have a business plan that nods to omnichannel: “For us to find a DTC an ideal investment, we would want to see a well-diversified marketing strategy, not heavily weighted in paid media, as well as a channel into physical retail ,” Nagar explained. “In

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Retail TouchPoints

JULY 8, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand? as you increase the number of channels you sell on, creating a consistent brand experience across those touch points is critical. “We mDesign. “[The

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RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase.

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ESW

JUNE 27, 2023

Here are five things clothing brands with consumer DTC ecommerce channels should know about the circular economy, including how it can increase brand loyalty, improve the customer experience and reduce the environmental impact. In fact, the secondhand clothing market is growing faster than any other channel in the U.S.,

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Retail TouchPoints

SEPTEMBER 22, 2020

We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said. We’re offering that type of service she’d get in a department store, digitally.”. Lesson 3: Plan for the worst, hope for the best.

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Retail TouchPoints

APRIL 19, 2021

Matt Moorut: Livestream shopping allows consumers to discover new products in a channel that they are already using. consumers via this channel? . RTP: Are brands seeking out employees/store associates as hosts, or are they partnering with outside influencers more? RTP: How can retailers appeal to U.S.

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Steve Dennis

MARCH 21, 2022

Twenty years ago it was pretty obvious that mall-based, moderately priced, department stores were going to become increasingly disadvantaged by two primary factors. massively over-spaced real estate in a declining distribution channel) to get closer to customers–physically and virtually.

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Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. Chairman and CEO R. Brad Martin in an SEC filing.

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eCommerce Omnichannel Channel Department Stores 260

Kissmetrics

NOVEMBER 26, 2020

But that doesn’t mean popular digital channels are off-limits. Digital channels will be essential for luxury brands going forward. The pandemic hit department stores hard and forced luxury consumers to buy online more than before. Start by thinking about the channels you want to target. One option is a brand app.

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Retail TouchPoints

MAY 1, 2023

But that doesn’t mean digitally native or digital-first brands are out of luck — as long as they have a business plan that nods to omnichannel: “For us to find a DTC an ideal investment, we would want to see a well-diversified marketing strategy, not heavily weighted in paid media, as well as a channel into physical retail ,” Nagar explained. “In

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Retail Beauty and Health Omnichannel Operations 181

Retail TouchPoints

JUNE 9, 2023

For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). Don’t go to a department store or a name brand store and pay through the nose.”

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Department Stores Consumer Accessories Apparel 234

Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers. In 2019, retailers adopted only 57% of mobile best practices. Loyalty programs.

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RetailWire

OCTOBER 1, 2020

The department store retailer, like many in the channel, has seen its business suffer as stores have been forced to close during the coronavirus pandemic. At least four home furnishings vendors say that Belk is either late on payments or failing to make them altogether. Belk announced job cuts at its headquarters in July.

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Home Furnishings Department Stores Channel Retail 76

RTP blog

DECEMBER 12, 2018

Glenn Taylor, Senior Editor: While they’re not entirely out of the woods yet, the turnaround of experienced by major department stores, including Macy’s , Kohl’s , Nordstrom and Dillard’s , has been impressive. I’ve noticed the change, particularly after writing about the poor performance of department stores in the two years prior.

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Sporting Goods Department Stores eCommerce Toys 150

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Recent research from Khoros bears this out. More to the point, 57% now want the option to talk to someone before buying a product or service.

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Department Stores Jewelry Fulfillment Arts 262

Dynamic Action

AUGUST 18, 2023

Summary Customers are no longer shopping via just one channel. Your customers no longer shop through just one channel. They might try on a dress in a store, but purchase it online. They might browse online, but run to the nearest department store to pick up a few things they saw to avoid shipping costs.

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Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

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Retail TouchPoints

MARCH 22, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand mDesign. “[The Online channels also offer more nuanced customer feedback than ever before. The attitude was], don’t sell there, it’ll kill your brand.

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Small Business Retail Retail Shopify eCommerce 287

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). They are unbundling and re-bundling functions to focus on driving share growth regardless of the channel that gets sales credit. The hybrid supply chain.

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ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

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eCommerce Payment Services Customer Shipping Costs 139

Steve Dennis

APRIL 3, 2020

Macy’s, the leading US department store chain, is illustrative of this approach. Significant investments were made in channel integration, deployment of mobile technology, localization of product assortments, and so forth.

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Multi-channel eCommerce Department Stores Gifts 160