Channel Software Tech Stack (2019) – INFOGRAPHIC

Forrester eCommerce

(CLICK FOR HIGH RES) The channel technology stack is a group of technologies that brands leverage to manage and improve their indirect sales process and partner programs. Often, the focus of channel technologies is to make difficult processes easier, automate workflows, measure multi-tier activities, and drive more efficient spending, coverage, and partner communication. The channel […].

Web Push Is A Channel For Improving the Customer Experience

Zaius

Web push is still a relatively new channel, and unfortunately most marketers today are giving it a bad rap.

Your Email Marketing Channel Should Be Driving 25-40% of Ecommerce Revenue: Learn How to Improve Your Strategy

BigCommerce

As an ecommerce brand, email can be your highest ROI sales channel. Think about it — when customers visit your… Email Marketing

Don’t Be Afraid of Multi-Channel Marketing Attribution

Zaius

How do you measure multiple channels? If you’re feeling stressed by the complexity of multi-channel marketing attribution, you’re not alone. There’s a reason so many marketers are focused on multi-channel attribution today: it’s incredibly important.

Multi-Channel Retailing and the Buyer’s Journey: Opportunities and Challenges

BigCommerce

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. Channel loyalty has become a thing of the past.

6 Engagement Marketing Metrics & How to Improve Them

Kissmetrics

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. When Alex Turnbull wanted to improve engagement on the Groove blog, he ran an A/B test to see what effect storytelling would have on readership: Image Source. “Engagement.”

Advanced Omni-Channel: Pickup Lockers

OrderDynamics

Advanced Omni-Channel: Pickup Lockers. Another advanced omni-channel capability are retailers’ use of in-store pickup lockers. They are a fast, lineup-free pickup option that improves customer satisfaction.

How to Use Voice as a B2C Acquisition Channel

Zaius

When investing in voice as an acquisition channel, it’s important to understand the context in which your customers experience your brand. At the end of the day, you want voice to not only be the channel that provides an exceptional customer experience but one that provides an uplift in conversions. With the right data, you can make sure to optimize this channel and continually improve your customer experience.

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How Contextual Commerce Improves Customer Loyalty

Zaius

Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. You want your buyers to have a perfectly smooth and consistent experience, no matter the channel. How can contextual commerce improve loyalty? “Please, not another buzzword,” I hear you cry. “I’m

Omni-Channel Order Management: What Exactly is it?

OrderDynamics

What Exactly is Omni-Channel Order Management? Omni-Channel Order Management – what is it in the context of ‘The Age of the Customer’? Even though we are in ‘The Age of the Customer’ we still see and hear of retailers not providing the right brand experience across channels.

Ascend 2018: Happiness = Omni-channel Services

OrderDynamics

Ascend 2018: Happiness = Omni-channel Services. Now apply these positive thoughts to you omni-channel services in retail…. Sure there is room to improve, but focus on the positives, and take steps to make them even better. Good Retail = Happy Customer Experience .

Advanced Omni-Channel: Retail Order Consolidations

OrderDynamics

Advanced Omni-Channel: Retail Order Consolidations. Among omni-channel retail techniques, retail order consolidations is one of the most advanced feature sets. As it leverages the existing inventory runs, order consolidation can be a significant margin improver for a retailer.

This Is The Best Time To Start Your Omni-Channel Retail Strategy

OrderDynamics

This Is The Best Time To Start Your Omni-Channel Retail Strategy. When should you start your omni-channel retail strategy? Our recently published OrderDynamics Omni-1000 showed that retail markets in several countries vary in omni-channel maturity.

The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits

BigCommerce

It’s a complex process, and it’s why omni-channel selling is so important. What is omni-channel retail? The purpose is to keep customers moving around within the brand ecosystem, with each channel working in harmony to nurture more sales and engagement.”

Advanced Omni-Channel: Hub and Spoke

OrderDynamics

Advanced Omni-Channel: Hub and Spoke. Ok, you have your omni-channel retail systems running. But, you now need to think about more advanced omni-channel options – to make your retail business truly effective. Omni-Channel Alone Is Not A Panacea. Hub and Spoke Omni-Channel.

Converged Commerce: Getting Omni-Channel Retail Going

OrderDynamics

Converged Commerce: Getting Omni-Channel Retail Going. Why bother with moving to omni-channel retail? All of which points to shifting the sales paradigm to converged commerce in retail (omni-channel). However, in Europe the most advanced omni-channel market is that of the UK.

Can You Do Omni-Channel Order Management Manually?

OrderDynamics

Can You Do Omni-Channel Order Management Manually? You know, omni-channel order management, POS systems, and other supply chain tech topics. What Does Omni-Channel Order Management Give me? . That’s what it takes to truly run omni-channel operations.

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. It includes popular customer channels and platforms like: Facebook Business Pages.

The 5 Step Approach to Cross-Channel Customer Engagement

Kissmetrics

That’s why it’s important to map out how your business engages with customers across several channels. Cross-channel engagement involves integrating multiple marketing channels to seamlessly interact with your target audience. What channels do your customers prefer to use?

Omni-channel OMS – A Requirement for Consumer Satisfaction

PFS

Omni-channel fulfillment has become a consumer expectation. A powerful Order Management System (OMS) with advanced omni-channel capabilities is at the top of the requirements list for these companies. 1 The demand for omni-channel fulfillment is here to stay.

Podcasts: Your Next Great Marketing Channel, Or Just a Fad?

Kissmetrics

When it comes to reaching engaged, relevant audiences, which marketing channels truly shine? Currently, the best way to measure how much reach a podcast has is the number of downloads and the number of subscribers to a given channel.

Your Complete Guide to an Accurate Inventory Count Across All Sales Channels

BigCommerce

Using physical labels gives you the opportunity to improve the accuracy of your inventory count using technology like barcode scanners. This improves the accuracy of your counts by ensuring that you can clearly see what each item is, and what variation. Cross-Channel Inventory.

The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Online businesses are constantly looking for ways to retain customers and improve the customer experience, not knowing that the solution is right at their fingertips.

The UK Continues to be Omni-channel Royalty for a Succession of Reasons

OrderDynamics

The UK Continues to be Omni-channel Royalty for a Succession of Reasons. OrderDynamics’ Omni-2000 research reviews 2000+ global retailers to discover the shopper’s view of retail’s omni-channel offerings. Today, shoppers use multiple channels when they shop.

5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you. Here are 5 of the most common challenges you might face as you work to spin up or scale multi-channel for your ecommerce business, and tips for overcoming those challenges: 1.

How Do You Handle Revenue Blind Spots?

Bryan Eisenberg

This has only become more challenging as consumers and companies move between channels – offline to online and back. Explore the two dimensions you can use to improve sales. Ad Continuity Advertising Continuous Improvement Customer Experience Ecommerce Landing Page Marketing marketing keynote Optimization Revenue Blind Spots Scent Social Media SpeakingCompanies routinely have Revenue Blind Spots that cost them 20-60% of their revenue.

Omni-Channel Retail Grows 5.6% Worldwide in 2018

OrderDynamics

Omni-Channel Retail Grows 5.6% This year’s omni-channel research was bigger than ever. improvement. But, look deeper by running a like-for-like analysis and we find that omni-channel retail grows at 5.6% Direct Comparison: Omni-Channel Retail Grows? improvement.

5 Ways IoT Improves Ecommerce Businesses

ecomdash

But beyond just asking questions like “What is IoT,” or “How does IoT work,” it’s time to start diving deeper with “how can IoT improve your ecommerce store?”. You’ll be able to strategize in real time and manage all your channels and facilities from one place with accurate data.

5 Ways to Improve Your Store Traffic

OrderDynamics

5 Ways to Improve Your Store Traffic. Omni-channel customers represent significant value and opportunity to retailers. Therefore, creating a strong omni-channel commerce system is paramount. Here are five ways to improve store traffic using your eCommerce site: 1.

How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

Or, test out a loyalty program to help grow a specific channel. It’s important to be available to customers via different channels: chat, social networking sites, and email. A few years ago, Forbes contributor Ken Krogue noticed a lady returning rotten, moldy fruit at a Costco store.

Stores Managers: Focus on the Omni-Channel Upsell

OrderDynamics

Store Managers: Focus on the Omni-Channel Upsell. What do you mean by omni-channel upsell? A close second, is to tell your associates that 21% – 59% of your customers are ripe for an omni-channel upsell. Omni-Channel Upsell – Your Golden Chance.

Drill Down Into Key Segments to Understand and Improve Your Funnel

Kissmetrics

A better trial experience, attracting the right customers, achieving product/market fit, and addressing the biggest issues trial customers face can improve this conversion step. But, there’s always room for improvement. For now, we’ll focus on improving our signups.

Improve Your Cash Flow With Inventory Management

SellBrite

If customers / sales channels are slow to pay, a seller can’t pay their suppliers and employees. To help sellers improve their cash flow, we put together this guide to help you improve your inventory management. Inventory Tips to Improve Your Cash Flow.

How Improving Store Experience Can Generate More Retail Foot Traffic

OrderDynamics

How Improving Store Experience Can Generate More Retail Foot Traffic. To revolutionize your retail business, the focus towards leveraging the benefits of each channel accordingly is a colossal undertaking. In that sense, is it a worthwhile investment to continue to focus on physical stores as well as on digital channels? 73% used multiple channels. Most often, customers that shop across different channels also purchases more often – across all the channels.

Channel Advice Episode 3: Maximizing Performance With Facebook’s Dynamic & Carousel Ads

ChannelAdvisor

Welcome back to Channel Advice, a video series geared toward answering your most pressing e-commerce questions in bite-sized clips (lunch and learn anyone?). In this installment of Channel Advice, Valerie runs through the top five best practices for success with Facebook ads.