Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer).

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JANUARY 9, 2025

In fact, theres every sign that AI is becoming part of peoples workflows both inside and outside the retail industry, which will pave the way for even greater acceptance by both consumers and industry in 2025. is still uncertain, the impact of social channels overall on retail sales continues to explode, and thats not expected to stop.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

OCTOBER 11, 2024

“This results in relentless demand for creating engaging content across an increasing number of marketing and ecommerce channels in this digital-first economy. The AI we’re talking about today, for the first time ever, is widely accessible, user-friendly and applicable to all industries and actions.

Webinar 278

Webinar Management Channel eCommerce 278

Retail TouchPoints

OCTOBER 23, 2024

The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly. This becomes particularly important as brands expand the number and type of channels they are selling through.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. Likewise, the retail industry is in a unique place to transform with a mindfulness around privacy. Vision AI is supporting the retail industry in this way, too.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector.

Supplies 290

Supplies Social Media Improvements Operations 290

Retail TouchPoints

MARCH 5, 2025

While marketers can breathe easy now, the industry still has every reason to limit their reliance on third-party cookies and prioritize efforts to adapt to new ways of tracking and measuring user behavior. After years of teasing out the impending deprecation of third-party cookies, it turns out Google is keeping cookies after all.

Retail 238

Retail Marketing Technology Presentation 238

Retail TouchPoints

NOVEMBER 4, 2024

RTP: As someone in this industry, what is your opinion on the TikTok ban? When a platform like TikTok, which has been such a [powerful channel] for that, is revoked, how much progress will we lose? RTP: Wouldn’t you say that last one is always true though, even when there isn’t the risk of one of the channels going away?

Social Media 298

Social Media Channel Marketing Other 298

Retail TouchPoints

NOVEMBER 26, 2024

Cross-Channel Consistency An offshoot of this convenience theme is consistency. Consumers purchase from a variety of channels and while email remains a primary channel for driving consumer purchases, SMS, social media platforms and mobile apps also drive substantial numbers of sales, too.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. She has a Bachelor of Science (BS) degree in Industrial Engineering from Georgia Institute of Technology.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 14, 2025

For the beauty industry, staying authentic isnt a nice idea, its a business imperative. When working with true Digital PR specialists, a challenger brand can expect to see both brand and digital optimization undertaken in one service, rather than trying to merge two separate channels at extra expense.

Beauty and Health 232

Beauty and Health Social Media SEO Consumer 232

Retail TouchPoints

JANUARY 2, 2025

20, 2024) It was another rocky year for retail industry mergers, with Walgreens paying out over $190 million over a previous failed merger and the fizzling out of the $24.6 The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. Walgreens Agrees to $192.5M consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. Larger RMNs can afford to invest in the specialized talent, hardware and resources needed to stay competitive in a marketplace dominated by industry giants.

Retail 278

Retail Omnichannel Improvements Technology 278

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. Establish Trust To help establish consumer trust, we recommend positioning your brand as an industry expert.

eCommerce 336

eCommerce Marketing Social Media White Paper 336

Retail TouchPoints

JANUARY 7, 2025

However, with a new presidential administration bringing new policies in a few short weeks, industry experts believe that value will remain top of mind with consumers, regardless of their economic standing. Click here to get more trends and predictions from 15 industry experts.

Merchant Services 278

Merchant Services Consumer Retail Subscription 278

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. Throughout 2024, many retailers moved gen AI projects from pilots into production. Multimodal AI will unlock new insights and value.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 15, 2025

Each sales channel (till, self-checkout, queue-busting, customer service desk) can be designed to use different communication methods and processing paths, ensuring that a single failure wont disable all in-store payment options. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

OCTOBER 16, 2024

Another compelling example comes from a leading department store that implemented AI pricing across its physical and digital channels. Notably, the average shelf price remained stable as the algorithms rebalanced prices, increasing sales without resorting to across-the-board price hikes. and the number of products sold rose 59.1%.

Consumer 306

Consumer Retail Recommendation Customer Loyalty 306

UpSellIt

DECEMBER 2, 2024

How to Calculate and Compare to Industry Standards Across many ecommerce industries, acquiring new customers is expensive. Before you can improve your customer acquisition cost, it’s important to understand how to calculate it and what the industry standards are. What’s a Good CAC?

Shipping Costs 150

Shipping Costs Customer Recommendation eCommerce 150

Retail TouchPoints

MARCH 4, 2025

Retailers should use these channels to explain the why behind pricing shifts and reassure customers theyre getting the best value. Oren holds an MBA from the Kellogg School of Management at Northwestern University and a BS in Operations Research and Industrial Engineering from Cornell University. She has worked with leading U.S.

Customer 216

Customer Retail Electronics Operations 216

Groove

JULY 15, 2025

Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally.

eCommerce 266

eCommerce B2B Travel eCommerce Platforms 266

Retail TouchPoints

DECEMBER 2, 2024

For an industry that is often concerned with margins, especially ahead of rising costs in 2025, this percent increase is a game-changer.” While foot traffic remains a cornerstone for measuring offline performance, today’s shoppers are increasingly expecting a seamless experience across all channels ,” Shasteen added.

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Retail TouchPoints

NOVEMBER 13, 2024

Clearer accountability: When something occurs, security can use documented recorded channels and logs to trace steps taken during the incident. Management should create open channels where employees report suspicious activity without fear, while also stressing the urgency of real-time updates.

Operations 147

Operations Retail Improvements Document 147

Retail TouchPoints

MARCH 5, 2025

Her knowledge and hands-on approach to driving these areas of the Davids Bridal business will be critical in the companys efforts to expand into new categories, and even new media channels, following its second bankruptcy in 2023.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

DECEMBER 23, 2024

The topic of artificial intelligence continues to make waves across industries. She has over a decade of retail digital marketing experience and has worked in multiple roles to passionately uncover insights that shape engagement and revenue-driving cross-channel strategies.

Marketing 182

Marketing Demo Retail Reference 182

Retail TouchPoints

FEBRUARY 12, 2025

CTV ad formats and capabilities integrate into other digital advertising channels and, in turn, can support a more robust set of business goals. And when asked to share the CTV advertising capabilities that are most beneficial to their business, 47% called out its integration with other ad channels and touch points.

Social Media 191

Social Media Channel Webinar Marketing 191

Retail TouchPoints

JANUARY 8, 2025

These shifting expectations arent reserved for traditionally digital products or industries like retail. In fact, perhaps the most dramatic changes are occurring in the grocery industry. Many warehouse models also address larger-scale and longer-term issues in the industry, such as the high price of a large warehouse blueprint.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

JANUARY 9, 2025

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. Cross-Channel Insights: Winning marketing strategies incorporate multiple touch points, including things like email, website, social media and mobile apps.

Customer 289

Customer Marketing Social Media Customer Data 289

Retail TouchPoints

JUNE 18, 2025

Over the past few years, retail media has become one of the fastest-growing channels in digital advertising, with over 250 retail media networks (RMNs) currently in operation, not to mention the countless travel platforms, food delivery apps and rideshare services that fall under the umbrella of commerce media.

Retail 162

Retail Channel Travel Definition 162

Retail TouchPoints

DECEMBER 17, 2024

Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment. Ultimately, the integration enables a friction-free shopping experience while helping you manage your inventory more effectively.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

FastSpring

NOVEMBER 13, 2024

The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops. Due to “steering” restrictions from platforms like Apple and Google, publishers are limited in how they promote their D2C channel within the game.

Merchant Services 158

Merchant Services Payments Games Payment Services 158

Retail TouchPoints

JULY 17, 2025

In fact, Listrak’s 2025 Cross-Channel Benchmark Report found a surge in retailers’ messaging volume, with SMS increasing an astounding 93% year-over-year – making it especially important for the crucial holiday season. Text message marketing is a significant revenue driver for retailers, earning more engagement from consumers daily.

Mobile 148

Mobile Marketing Retail Subscription 148

Retail TouchPoints

JUNE 17, 2025

These warehouses filled with surplus products aren’t just storage liabilities — they represent a potential gold mine of untapped revenue, waiting to be channeled back into the circular economy. These products enter an intermediary state — too valuable to discard but challenging to move through traditional retail channels.

Retail 147

Retail B2B Technology Channel 147

Retail TouchPoints

OCTOBER 15, 2024

Commerce is being embedded into more channels, platforms and touch points. Destinations once focused on education and inspiration are now shoppable, which means brands can transform every piece of content and point of engagement into a conversion opportunity.

Marketing 295

Marketing Travel Consumer Other 295