Forrester eCommerce

OCTOBER 21, 2019

Channel professionals want to talk about expanding their partner programs and building broad ecosystems, but the truth is that many of their basic program and channel management processes are still painfully manual and error-prone.

Channel 316

Channel Management Technology Customer Experience 316

Forrester eCommerce

MARCH 22, 2021

In case you missed, Now Tech: Cross-Channel Campaign Management In Asia Pacific, Q1 2021 is out, where we covered 27 key CCCM players in the region. Contextual. Personalized. – The three words that every customer longs for and every marketer strives for. The pace of consumer behavior change has mutated this year as a […].

Channel 251

Channel Management Consumer Marketing 251

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

Omnichannel 248

Omnichannel Management Channel Consumer 248

Forrester eCommerce

AUGUST 23, 2019

A lot has changed in the 25+ years I have spent in the technology channel. The one constant is the […].

Channel 419

Channel Marketing Technology Multichannel 419

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Superior order management capabilities are at the center of today’s and tomorrow’s commerce solutions.”. “We

Technology 266

Technology Omnichannel Improvements Shipping 266

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 309

Customer Experience Technology Customer Fulfillment 309

Forrester eCommerce

AUGUST 12, 2021

The CCCM market is growing as independent players deliver innovation that outshines many of their more established competitors.

Channel 334

Channel Marketing Management B2C 334

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Based on these factors, warehouse technologies can be divided into three levels of automation: System Automation; Mechanized Automation; and. Automation Increases Warehouse Productivity and Accuracy.

Management 272

Management Order Fulfillment Fulfillment Shipping Costs 272

Retail TouchPoints

MARCH 2, 2023

Engage3 aims to help retailers grow revenue and drive store trips by tracking and optimizing their price image through the Omnichannel Intelligence module, part of the Price Image Management suite.

Channel 243

Channel Omnichannel Retail Technology 243

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? But has it changed their priorities at all?

Technology 255

Technology Shipping Costs Omnichannel Mobile 255

Retail TouchPoints

SEPTEMBER 19, 2022

Purple Innovation has confirmed that investment firm Coliseum Capital Management made an unsolicited, non-binding proposal to acquire all outstanding capital stock of the digitally native mattress company for $4.35 1, 2022 Purple acquired Advanced Comfort Technologies, Inc., per share on Sept. when markets opened Sept.

Management 230

Management Supplies Technology Online Retail 230

Forrester eCommerce

MARCH 18, 2021

Today, you need: Queuing and routing technologies to capture voice, digital and social inquires, and route them to the right agent pool. Workforce optimization technologies to manage agent staffing, to monitor the quality of service that they deliver and to coach them. […].

Channel 323

Channel Technology Management Customer 323

Forrester eCommerce

APRIL 29, 2021

Done right, CCCM delivers more than outbound campaigns. In this Forrester Wave™, we compare CCCM solutions from enterprise marketing software suite vendors.

Channel 235

Channel Marketing Management B2C 235

Retail TouchPoints

JANUARY 26, 2022

Q&A with Alec Zaballero, Managing Executive/Studio Director, TPG Architecture. Zaballero: In a physical store, there is a place for technology, but it needs to be invisible. The more high-end/luxury the store, the more seamless and invisible the technology needs to be.

Technology 279

Technology Multi-channel Department Stores Definition 279

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

365 Retail

APRIL 20, 2024

Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement. The post Revolutionising Retail: refive Showcases Innovative In-Store Touchpoints at London’s Retail Technology Show appeared first on Retail News and Events.

Technology 59

Technology Retail Customer Retention Customer Data 59

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it.

Omnichannel 275

Omnichannel Payment Services Technology Banking 275

365 Retail

NOVEMBER 24, 2022

In fact, festive spending is set to drop by more than £4 billion this year as consumers manage household budgets and scale back their usual plans. Simultaneously, CX representatives also need the tools to manage increasing demand and deliver exceptional experiences. The missing link here is technology.

Technology 105

Technology Channel Customer Experience Social Media 105

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

Retail 260

Retail Demo Technology Events 260

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

ChannelAdvisor

DECEMBER 1, 2022

2 channel management providers in the 2023 Digital Commerce 360 Leading Vendors to the Top 1000 Retailers Report. CommerceHub and ChannelAdvisor solutions help customers expand to new channels, increase product selection, enhance the fulfillment and delivery experience and grow sales and profitability. Download it now.

Channel 52

Channel eCommerce Management eCommerce Technology 52

ChannelAdvisor

DECEMBER 1, 2022

2 channel management providers in the 2023 Digital Commerce 360 Leading Vendors to the Top 1000 Retailers Report. CommerceHub and ChannelAdvisor solutions help customers expand to new channels, increase product selection, enhance the fulfillment and delivery experience and grow sales and profitability. Download it now.

Channel 52

Channel eCommerce Management eCommerce Technology 52

365 Retail

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

Information 118

Information Management Omnichannel Technology 118

BigCommerce

JUNE 1, 2017

You probably already know how important inventory management is. But, great inventory management can also increase your sales. But, great inventory management can also increase your sales. Managing inventory creates data, which you can use to streamline processes and improve your inventory and order management.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. This includes tools that allow companies to create personalized, highly-targeted campaigns across email, SMS, and other marketing channels and then fully automate them for maximum efficiency.

Customer Data 395

Customer Data Improvements eCommerce Article 395

Salsify

DECEMBER 1, 2022

Between the seemingly endless number of new channels and technologies, the options consumers have to engage with brands seems to expand continually — and consumers love it.

Management 147

Management Channel Technology Consumer 147

Forrester eCommerce

MARCH 11, 2020

Channel-specific metrics cause headaches, and reporting is a hodgepodge of data sources and dashboards from multiple martech and measurement tools. Measuring marketing performance is not just a tongue twister; it’s hard work.

Marketing 345

Marketing Management Channel Customer 345

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth.

Retail 294

Retail Customer Experience Customer Retention Technology 294

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 230

B2B eCommerce BigCommerce Omnichannel 230

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. The research polled 300 decision makers with a responsibility for sales or marketing and found a surprisingly high number are utilising additional channels alongside Amazon.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Streamline product catalog management.

Retail 239

Retail eCommerce Technology Social Media 239

Retail TouchPoints

FEBRUARY 16, 2024

On the flip side, the technology can be misused by bad actors in ways that jeopardize security, which in turn damages customer experience, loyalty and trust. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 258

Customer Experience Payment Services Improvements Customer 258

Forrester eCommerce

MAY 23, 2019

As the artificial distinction between account-based marketing (ABM) programs and everything else we do in B2B continues to dissolve, more firms are realizing that they can leverage the same account-centric strategies, tactics, and technologies to improve the performance of every aspect of their businesses.

Channel 339

Channel B2B Technology Improvements 339

365 Retail

JUNE 28, 2022

Consumer touchpoints are growing exponentially, making media activation more complicated as shoppers flutter across thousands of channels and apps, making the possible combinations infinite. For the uninitiated, it’s helpful to explore the three different marketing channels and to outline the pros and cons that each can provide. .

Channel 98

Channel Multi-channel Marketing Retail 98

365 Retail

JUNE 13, 2023

Alibaba.com, one of the world’s leading B2B ecommerce marketplaces, announces the launch of its new UK channel partner recruitment drive to enable more SMEs to unlock global export opportunities.

Channel 72

Channel eCommerce B2B Events 72