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Providing a consistent and personalized journey by acknowledging the referring channel

Dynamic Yield

The post Providing a consistent and personalized journey by acknowledging the referring channel appeared first on Dynamic Yield.

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6 Paid Social Trends to Be Aware of in 2024

Retail TouchPoints

E-sellers will leverage social channels more than ever. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular. of active users aged 10 to 29.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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After 25 Years, a Rebrand is Just the Beginning for Edible

Retail TouchPoints

Somia Farid Silber, President, Edible (Image courtesy Edible) Farid Silber was six when Edible Arrangements was founded, and the company is so engrained in her personal history that she refers to it as her seventh sibling (she has six younger siblings of the human kind). It’s really about going where the consumer is.

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Sailthru Named a Strong Performer on the Forrester Wave™ for Cross Channel Campaign Management

Sailthru

For the past several years, Forrester has published the Forrester Cross Channel Campaign Management Wave, their analysis of marketing technology vendors based on current offering and strategy in this field. Today, B2C marketers must invest in cross-channel campaign management (CCCM) solutions to create more contextually relevant interactions.

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PAVE Global and The Retail Innovation Conference & Expo Expand Strategic Partnership

Retail TouchPoints

RICE will offer participating companies referred by PAVE Global an exclusive 5% discount on their booth space to encourage a broader mix of solutions, services and materials providers that support in-store design teams.

Retail 287
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The Power of Play: Using Gamification to Elevate Retail Apps

Retail TouchPoints

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. Rather than carving out a set time to go shopping, consumers’ interactions with brands are brief, focused and transactional — often referred to as “content snacking.”

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