Retail TouchPoints

MAY 3, 2023

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. BGC places a priority on customer service, and we’re looking for ways to leverage technology to improve the experience for our customers,” said Shawn Sedate, CIO of BGC in a statement. “BGC

POS 289

POS Payment Services Technology Operations 289

Forrester eCommerce

JANUARY 26, 2021

In my recent Forrester webinar I outlined how AI drives the evolution of technology and data governance, and how an increase in customer demand and regulatory activity will necessitate companies to take a closer look at their approach (Forrester clients can access the replay here).

Technology 539

Technology Webinar Blog Customer 539

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand. To address those gaps, leaders must evaluate where and how they want to invest.

Retail 289

Retail Supplies Operations Technology 289

Retail TouchPoints

FEBRUARY 13, 2023

Fraudsters especially targeted credit cards, with nearly two-thirds of financial companies reporting an increase in fraud attacks using them, according to the report. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Forrester eCommerce

MAY 11, 2021

Since its inception, Dell Technologies has had many achievements, of which it should be proud. Dell revolutionized the PC market, made its way into the enterprise data center business, and created the largest tech company of its time.

Technology 312

Technology Marketing Information Management 312

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Forrester eCommerce

MAY 11, 2023

Co-innovation is driving the $2 trillion technology services market — 48% of the $4.2 Simple: Companies and organizations run on technology. They turn to services providers to help them translate technology’s potential into customer and business outcomes. Successful companies don’t squeeze […]

Technology 195

Technology Marketing Customer 195

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

Fulfillment 350

Fulfillment Order Fulfillment Supplies Omnichannel 350

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

JUNE 7, 2023

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. Ecommerce companies looking to adopt an AI and machine learning-powered solution should take note. Does the product actually use AI at all?

eCommerce 264

eCommerce Technology Supplies Blog 264

Forrester eCommerce

JUNE 23, 2021

It has become increasingly clear that technology is a critical component of the client-agency relationship. As marketing technology forms the foundation for developing consumer insights, campaign planning and execution, and measurement, it’s part of the fabric of how agencies deliver work product and engage with clients.

Technology 306

Technology Consumer Marketing B2C 306

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. The company is working to optimize its brand portfolio and focus its efforts on the visual commerce segment of retail.

Apparel 273

Apparel Banking Fulfillment Online Retail 273

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

Beauty and Health 304

Beauty and Health Technology Customer Experience Consumer 304

Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. The company is seeking payment for damages incurred from the alleged copying of its technology, according to media reports.

Mobile 298

Mobile Technology Consumer Customer 298

Retail TouchPoints

MARCH 21, 2023

As lots of SaaS companies race to make something — anything — that incorporates ChatGPT within it, it’s the underlying technologies that ChatGPT is built on that are most exciting. Companies can turn search into a larger (personalized) conversation. Large Language Models (LLMs) and transformers will change search habits.

eCommerce 298

eCommerce Technology Document Recommendation 298

Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. “Google Cloud and Deloitte brought us a technology architecture and application framework that we could implement in record time. ”

Technology 306

Technology Management Events Information 306

Forrester eCommerce

JULY 21, 2023

Technology is a powerful driver of growth – if the company fully harnesses its technology assets and operations. CIOs and the technology organization play a critical role in three growth vectors. Growth is the number one priority for CEOs and most c-suite executives.

Technology 195

Technology Operations Marketing Customer 195

Forrester eCommerce

JANUARY 26, 2023

Technology is always vital to serving customers, and even more so in a downturn. In 2023, technology executives should optimize their budgets with customer and employee experience as the north star — both now and in the future.

Technology 195

Technology Recommendation Customer Marketing 195

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Honest Company Board Chair James D.

Beauty and Health 273

Beauty and Health Food and Beverages Omnichannel Events 273

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 297

Technology Payment Services Customer Experience Blog 297

Retail TouchPoints

MARCH 9, 2023

Concerns over climate change continue to mount, and there is an increasing demand for companies to decrease their environmental impact through whatever means possible. In 2020, 140 of the largest companies stated their intentions to completely eliminate emissions within the next few decades. Take CO2 emissions for example.

Apparel 302

Apparel Clothing Technology Consumer 302

Forrester eCommerce

MARCH 22, 2022

As companies consider new investments, they are — to at least some extent — already “digital” in many ways. Every new investment is more and more intertwined with a complex web of other technologies to deliver unique, personalized outcomes for every use case.

Technology 369

Technology Other Information 369

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. That’s why in the current retail landscape, the question is no longer whether a company should be online, but how a retailer can optimally market their offerings online. This is no longer science fiction.

Technology 279

Technology Retail Customer Experience Presentation 279

Forrester eCommerce

MARCH 21, 2023

Until recently, cost and implementation complexity limited SPM solutions to mostly large companies with complex use cases. Our SPM Wave shows that new entrants are providing solutions using modern technology that disrupt the status quo and generate value beyond the most complex use cases.

Technology 195

Technology Management Operations 195

Forrester eCommerce

OCTOBER 5, 2022

When determining Forrester’s Technology Strategy Impact Award finalists, we look for stories of customer-obsessed transformations driven by the technology organization.

Technology 195

Technology Customer 195

Forrester eCommerce

DECEMBER 8, 2023

We are doing research into the long view of WHAT, WHY, and HOW genAI will break down and rebuild how businesses work; how consumers live; how knowledge and reality patterns shift; and how companies, industries, […]

Consumer 242

Consumer Technology Customer 242

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. Individuals want to choose how companies share their personal information.

Social Media 287

Social Media Technology Marketing Arts 287

Forrester eCommerce

DECEMBER 16, 2022

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. Here are some of the key points we heard and inferred: […].

Technology 195

Technology Customer 195

Forrester eCommerce

NOVEMBER 6, 2022

Pandemic-induced isolation increased people’s online activity but also caused many to suffer from depression and insecurity. Criminals have taken advantage of this vulnerability to steal customer identities and take over their financial accounts to facilitate money laundering.

Technology 195

Technology Consumer Customer 195

Retail TouchPoints

JANUARY 21, 2022

Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. He will report to Bob Kupbens, Chief Product and Technology Officer. Neiman Marcus has promoted two new C-level executives to support its Revolutionizing Luxury Experiences growth roadmap.

Supplies 262

Supplies Technology Omnichannel Fashion 262

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 214

Technology Supplies Mobile Operations 214

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. We believe this relationship developed at the perfect time for both of our companies,” said Jay Topper, Chief Digital Officer at Chico’s FAS in a statement.

Technology 278

Technology Omnichannel Improvements Shipping 278

Retail TouchPoints

OCTOBER 27, 2022

Computer vision company Trigo has raised $100 million in a new equity financing round. The technology aims to enable frictionless checkout, real-time inventory tracking and other technologies. “By The solution provider will use the funding to scale deployment of autonomous urban supermarkets across Europe and the U.S.,

Technology 289

Technology Management eCommerce Retail 289

Forrester eCommerce

MAY 23, 2022

We hear it all the time, year after year, yet the percentage of companies that outsource remains stubbornly stable. The old outsourcing model is dead. In fact, the urge to outsource while transitioning to cloud-based delivery is stronger than ever.

Technology 195

Technology Operations Customer 195

RetailDive

JUNE 8, 2023

The company plans to increase production of its Forager line of hides and flexible foams ahead of new brand partner footwear and apparel launches.

Technology 91

Technology Apparel 91