Retail TouchPoints

FEBRUARY 29, 2024

It’s a matter of retailers and consumer goods teams being in constant communication to build a better experience for shoppers. An increase in locally sourced products is one way of creating a customized assortment by store, as retailers see significant value in developing assortments that feel central to each location and community.

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Retail TouchPoints

AUGUST 17, 2023

This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries. These businesses find themselves at a demanding intersection. And businesses are taking notice.

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Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

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Retail TouchPoints

MARCH 18, 2024

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. Will AI Become the New UI?

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Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

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Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

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Customer Loyalty Consumer Goods Customer Experience Technology 304

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently.

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Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis.

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Retail TouchPoints

JULY 10, 2023

Potential customers who were interested in Apothékary’s clean, transparent approach to health didn’t necessarily understand how the products were supposed to be taken. In the world of consumer goods it’s so easy to get stale ,” said Okusa. That message is very, very much more prevalent our website.”

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Beauty and Health Subscription Information Consumer Goods 270

Retail TouchPoints

AUGUST 20, 2020

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. With incremental investment, they can ingest, enrich and harvest valuable customer and product insights to improve operational capabilities and monetize data with trade and advertising partners.

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Retail TouchPoints

JULY 28, 2020

In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further. 12 webinar.

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Retail TouchPoints

JULY 19, 2023

They handle in-store customer service issues, stock shelves and even pick and pack online orders. Consider the power of productivity tools that help drive associates’ daily tasks and workflows,” wrote Duane Peck, Head of Industry Marketing for Retail & Consumer Goods at Slack in a supporting byline. “As

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Forrester eCommerce

SEPTEMBER 28, 2018

For many in the retail and consumer goods industries, this is the most crucial time of the year. We know customers […] The holiday season is upon us once again. Bonuses are made or lost during the holiday season as some toys, electronics, and clothing items become the hit of the season and others fall flat.

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Retail TouchPoints

NOVEMBER 28, 2022

Fordham University ’s American Innovation Index (Aii) follows the logic that customers are the real judges of innovation — and if an innovation doesn’t matter to them, it won’t impact their buying behaviors. Shoppers’ high opinion of Apple is due to the breadth of its offerings , according to Lerzan.

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Retail TouchPoints

MAY 11, 2023

Other announcements included plans to open up its ChatGPT competitor Bard to the world (no more waitlist), more immersive Maps experiences and new capabilities for Google Cloud customers in image generation and speech-to-text applications.

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Banking Consumer Goods Blog Fashion 297

Korona

DECEMBER 20, 2022

But how to raise prices without losing customers? Both operational costs and the cost of goods have soared. And doing so conscientiously will mitigate the risk of losing customers. All products, no matter what retail industry, cost more for the supplier and, therefore, the customer. . This includes retail industries.

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Salsify

OCTOBER 20, 2022

Ecommerce shopping has exploded in popularity over the past few years — but the downside to this boom is an increase in returns, cutting into profits and disrupting businesses’ attempts to manage their inventory.

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Customer eCommerce Management Consumer Goods 148

Retail TouchPoints

FEBRUARY 18, 2021

He explained: “With the ability to set up a video appointment with a salesperson, this approach allows a very immersive experience that is convenient for the customer — and a good fit with the product.”. Consumers also have the flexibility to book virtual appointments with local stores. Is the store limited in space?

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Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country. And if you didn’t like it, tough,” she said. “

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Food and Beverages eCommerce Fashion Information 278

Retail TouchPoints

MAY 10, 2023

Track-and-trace software results in more accurate delivery estimates, making it easier for shippers to respond quickly to customer inquiries or complaints. This can lead to actions as simple as asking customers for more lead time and adjusting must-arrive-by dates with retailers.

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Supplies Technology Shipping Costs Food and Beverages 278

Retail TouchPoints

JUNE 6, 2023

The brand’s program lets customers turn in their worn jeans and jackets for gift cards or credit toward a future purchase via its Levi’s Secondhand online channel or its roughly 260 U.S. Sellers of vintage denim that’s in good condition get up to $30-$35 in credit. Opportunity #3: A new set of global customers.

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Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

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Shipping Costs Fulfillment Gifts Consumer 246

Retail TouchPoints

JULY 11, 2023

“Business insights that worked in a home market might not apply to the same extent in the new market, so there are likely tweaks or adaptations required to make the concept or product resonate,” said Hunter Williams, Partner in the Retail and Consumer Goods Practice at Oliver Wyman in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification. Ideally, cater to an underserved target customer with a specific beachhead.”

Retail 274

Retail Beauty and Health Omnichannel Operations 274

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. Also, create segmented lists for subscribers, leads and customers to tailor promotions to each of those audiences, too. Delighting Customers. Use A Customer Loyalty Program.

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Retail TouchPoints

NOVEMBER 9, 2022

Retailers have reason to be positive about the holiday season — Americans are still planning to spend about the same or more than last year on gifts, despite the fact that 93% are concerned about the economy and rising living costs, according to EY’s latest Consumer Future Index.

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Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification. Ideally, cater to an underserved target customer with a specific beachhead.”

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Retail Beauty and Health Operations Omnichannel 240

Retail TouchPoints

MARCH 27, 2023

In doing so, businesses as diverse as consumer goods suppliers, transport operators, healthcare providers and entertainment companies can layer payment services into their processes, attract new customers with seamless payment journeys and generate additional revenues.

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Payments Payment Services Financial Services Consumer 264

Retail TouchPoints

DECEMBER 14, 2021

With tracking cookies departing and consumer data privacy concerns rising, first-party data — information that companies collect directly from their customers — represents a much-needed gold mine for retailers and brands. There’s been a similar situation in terms of the distribution of all manner of consumer goods.

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Retail TouchPoints

JANUARY 13, 2023

In general, consumer spending on goods has proven weaker as more Americans are spending available funds on services, travel and activities that were limited during the pandemic ,” said Lisa Plonka, Partner and leader of Plante Moran ’s Consumer Goods Practice.

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Retail TouchPoints

SEPTEMBER 29, 2020

Centric Software provides enterprise solutions to fashion, retail, footwear, outdoor, luxury, consumer goods and home décor companies to achieve strategic and operational digital transformation goals.

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Fashion Management Outdoor Consumer Goods 264

RTP blog

JANUARY 17, 2018

More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. Today’s connected, empowered and tech-savvy customers want the best of both worlds — online shopping customization and personalization with in-store services.

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Retail TouchPoints

JANUARY 16, 2022

Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates. Attributing CSR progress also relies heavily on data.

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Merchant Services Beauty and Health Supplies Consumer 297

Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation. Using Data to Make Better Business Decisions.

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Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Increase Customer Retention. Types of Subscription Programs. Replenishment.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. Every time your customer engages with your brand is a precious touch point. Most retailers have grudgingly accepted this while customers have happily embraced it. But not all brands and retailers are seizing this opportunity. Run the numbers.

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Retail TouchPoints

APRIL 4, 2022

I’m not a makeup artist or a dermatologist; it’s the customers who are evangelizing the brand. The approaching sunset of cookies and increased consumer concerns about privacy are pushing retailers to find new ways to personalize everything from product recommendations to communications preferences.

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