Retail TouchPoints

FEBRUARY 29, 2024

Ultimately, it sounds like a no-brainer for a retailer, but managing a localized assortment can be quite complex. It’s a matter of retailers and consumer goods teams being in constant communication to build a better experience for shoppers. Predictive analytics can help.

Consumer Goods 289

Consumer Goods Consumer Customer Loyalty Supplies 289

Retail TouchPoints

APRIL 21, 2023

Bickley brings expertise in the retail and consumer goods sectors and an extensive background managing and growing international franchise opportunities, driving global omnichannel growth and pioneering innovation at companies including Coach and Crocs.

Workshop 278

Workshop Omnichannel Consumer Goods Management 278

Retail TouchPoints

MARCH 18, 2024

“It’s not a surprise how important the data is to AI; that’s the bedrock in this report,” said Rob Garf, GM of Retail and Consumer Goods at Salesforce in an interview with Retail TouchPoints. Retailers are thinking about data readiness, data governance and data trust, but our data shows that there’s a way to go.”

Retail 317

Retail SEO Operations Consumer Goods 317

Retail TouchPoints

MAY 13, 2022

Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing. Tait has served as President and a member of the company’s board since January 2021.

Payment Services 278

Payment Services Consumer Goods Management Operations 278

Retail TouchPoints

OCTOBER 24, 2023

With more insight into its order management processes, the company was able to streamline and automate its decision making, giving employees a prioritized list of orders at risk and recommending where, when and how they should take action. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis.

Retail 289

Retail Supplies Operations Technology 289

Retail TouchPoints

MAY 10, 2023

According to a recent Deloitte study, 90% of companies that use supply chain data to increase the level of transparency for their consumers experience an increase in profit. Track-and-trace software results in more accurate delivery estimates, making it easier for shippers to respond quickly to customer inquiries or complaints.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Groove

FEBRUARY 27, 2024

Santiago, with a rich background in consumer goods and digital sectors, dives into Cutter & Buck's transition from a golf-centric brand to a premium lifestyle label with long-lasting, consumer-favorite products.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

RepslyBlog

MARCH 3, 2022

Like Repsly, they are a company that makes business software for the specific use cases and needs of the consumer goods industry. Today we would like to introduce you to one of our friends, UpClear. And like Repsly their solutions are used in the sales process, albeit at different times and for different purposes.

Management 52

Management Consumer Goods Retail Consumer 52

Retail TouchPoints

JULY 28, 2020

The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement. Hostetler is a product marketing manager focused on Retail and Consumer Goods, with a background in email and mobile messaging.

Webinar 274

Webinar Consumer Marketing Consumer Goods 274

Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%. Beyond the time efficiencies, automation also helps to reduce human error.

Technology 232

Technology Mobile Customer Experience Download 232

Retail TouchPoints

AUGUST 20, 2020

The few retail and consumer goods leaders that have taken notice are vigorously investing in open source technologies, data management and data science skill sets to leverage their data. Brent Biddulph is Managing Director, Retail and CPG at Cloudera. Data As A Service.

Retail 225

Retail Consumer Goods Omnichannel Mobile 225

Retail TouchPoints

FEBRUARY 18, 2021

But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”. Many retailers also are using appointment scheduling tech to better manage store traffic flows for BOPIS orders and curbside pickup. Appointment-Based Benefits Apply Across Categories.

Retail 311

Retail Beauty and Health Books Omnichannel 311

Retail TouchPoints

DECEMBER 14, 2021

There’s been a similar situation in terms of the distribution of all manner of consumer goods. That’s a dramatic shift in the way people are acquiring consumer goods. In 1995, 97% of all retail sales in the U.S. took place in brick-and-mortar stores. Now, about 25 years later, it’s at about 70% to 75%.

Consumer Goods 264

Consumer Goods Consumer Channel B2C 264

Wiser

MARCH 13, 2024

Understanding the structure of retail and key account teams within the Fast-Moving Consumer Goods (FMCG) industry is crucial for anyone looking to make a mark in this field. These teams are meticulously organized around geographical territories to ensure efficient coverage and management of stores within their assigned regions.

Retail 78

Retail Multi-channel Management Document 78

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Shipping Costs 246

Shipping Costs Gifts Fulfillment Consumer 246

Retail TouchPoints

MAY 11, 2023

Source: Google) “With new breakthroughs in generative AI, we’re again reimagining what a search engine can do,” said Elizabeth Reid, VP and General Manager of Search at Google in a blog post detailing the new offering. SGE will then offer up “suggested next questions” to help shoppers continue their exploration. ”

Banking 297

Banking Consumer Goods Blog Fashion 297

Retail TouchPoints

JUNE 6, 2023

Opportunity #1: Cost-efficient inventory management. Levi’s probably doesn’t have that issue, as it has created a recommerce model that streamlines inventory management. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations.

Retail 357

Retail Supplies Customer Loyalty Fashion 357

Retail TouchPoints

JANUARY 13, 2023

In general, consumer spending on goods has proven weaker as more Americans are spending available funds on services, travel and activities that were limited during the pandemic ,” said Lisa Plonka, Partner and leader of Plante Moran ’s Consumer Goods Practice.

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

JULY 11, 2023

“Business insights that worked in a home market might not apply to the same extent in the new market, so there are likely tweaks or adaptations required to make the concept or product resonate,” said Hunter Williams, Partner in the Retail and Consumer Goods Practice at Oliver Wyman in an interview with Retail TouchPoints.

Fulfillment 264

Fulfillment Consumer Download Consumer Goods 264

Retail TouchPoints

JANUARY 16, 2022

Using the carbon footprint framework as an example, data is core to developing real-time dashboards for measuring, tracking and managing carbon footprints at the product, process and entity levels throughout the value chain. Scope 3: Both upstream and downstream emissions from transportation, etc.

Merchant Services 297

Merchant Services Beauty and Health Supplies Consumer 297

ItemMaster

MARCH 22, 2018

ItemMaster will be at the Retail and Consumer Goods Analytics Summit on April 25 – 27 at the Drake Hotel in Chicago. We will be unleashing the power of data to drive competitive advantage through booth conversations, networking events, and our speaking engagement.

Consumer Goods 20

Consumer Goods Consumer Retail Events 20

Retail TouchPoints

NOVEMBER 3, 2022

The consumer goods retail sector is a veritable minefield of slips, trips and falls. This information should be quickly reported to the store manager, risk manager and insurer. Cori Henry is Assistant VP – Lead, Claims Relationship Management, QBE North America. Slips, Trips and Falls.

Workshop 279

Workshop Technology Travel Management 279

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. One area that all retailers would like to avoid is returns management. The post Store Manager: How Critical are Store Associates to Omnichannel? Less Pain With Returns.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

Retail TouchPoints

JUNE 26, 2023

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

Food and Beverages 278

Food and Beverages eCommerce Fashion Information 278

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. One area that all retailers would like to avoid is returns management. The post Store Manager: How Critical are Store Associates to Omnichannel? Less Pain With Returns.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Many marketers are looking to add significantly to their technology stack and their ability to manage and analyze data.

Webinar 289

Webinar Consumer Payments Marketing 289

Kissmetrics

SEPTEMBER 14, 2020

Furthermore, you need to consider who’s going to manage the software. While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like: Contact and lead management Document sharing and storage Workflow automation Interaction tracking Mobile access.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

AUGUST 16, 2021

By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. What are the labor costs, holding costs, handling costs and transportation costs? But don’t stop there.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Wiser

FEBRUARY 29, 2024

Industry Trends Inflation has notably driven up the cost of living, leading to a sharp increase in prices of essential consumer goods. The escalating logistics costs are prompting retailers to seek increased profit margins, creating a ripple effect on pricing strategies and consumer affordability.

Operations 78

Operations Consumer Management Customer Loyalty 78

Retail TouchPoints

JUNE 29, 2020

However, there are very few offerings for consumers interested in one-stop replenishment subscriptions of everyday consumable goods, and those that do exist, such as Amazon’s Subscribe & Save, aren’t fully meeting consumers’ needs. In fact, this category of subscription has the highest conversion, at 65%.

Subscription 290

Subscription Shipping Costs Multi-channel Consumer 290

Retail TouchPoints

JUNE 19, 2020

Other longer-term challenges include minimizing profitability erosion, managing sourcing shifts and meeting growing demand for social responsibility. Establishing a program management office (PMO) helps ensure activity is aligned. Now: Restart And Ramp-Up Operations. Next: Transform Deep And Wide.

Supplies 238

Supplies Retail eCommerce Fulfillment 238

Retail TouchPoints

MAY 14, 2021

Martin Christopher, Professor at Cranfield School of Management, famously said, “Individual businesses no longer compete as standalone entities, but rather as supply chains. However, the best scenario planning strategy cannot be easily achieved when the underlying processes are not designed for managing events.

Supplies 161

Supplies Events POS Operations 161

Retail TouchPoints

DECEMBER 15, 2021

Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star. Prior to joining InMoment, Fraser consulted on a portfolio of major global fast-moving consumer goods (FMCG) and retail brands at Nielsen and GFK/NOP, including Coca-Cola and Asda.

Customer Experience 306

Customer Experience Customer Social Media Presentation 306

TradeGecko

APRIL 15, 2019

With the advent of eCommerce and globalized retail, however, more customer-facing businesses are cutting out the middlemen by turning to a Direct to Consumer (D2C) model where they manage every aspect of the supply chain – from manufacturing to distribution, marketing, and fulfillment.

Consumer 113

Consumer Supplies Consumer Goods Fulfillment 113

Retail TouchPoints

JULY 29, 2021

brand management company WHP Global has bought a controlling interest in Tru Kids, which owns the Toys ‘R’ Us brand. These are digital giants and we anticipate that the world’s leading marketplaces will likely generate upwards of 80% of all consumer goods sales by 2025. Tesco in the UK and Carrefour in Europe.

Toys 306

Toys eCommerce Omnichannel Gifts 306