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Salesforce Survey: 36% of Retail Employees Already Using Generative AI

Retail TouchPoints

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. What’s even more remarkable about these adoption rates is how quickly they have risen.

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Shoptalk 2022: Advanced Personalization Strategies and the Power of Community

Retail TouchPoints

The approaching sunset of cookies and increased consumer concerns about privacy are pushing retailers to find new ways to personalize everything from product recommendations to communications preferences. We’re customers [ourselves], so we understand when recommendations are random and have nothing to do with us,” Bornstein added.

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Are Appointments in Your Future? 4 Keys to Success.

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‘Bitter is Better:’ Apothékary’s Unique Approach to Product Education and Packaging

Retail TouchPoints

In the world of consumer goods it’s so easy to get stale ,” said Okusa. Customers looking for a more personalized experience can fill out a 24 -question assessment quiz that gathers information about their bodies and the results they’re looking for, in order to get product recommendation regarding which choices might help.

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Digitally Reinventing The Retail Store With Mobile

RTP blog

When sales associates can’t access product data at shelf-edge or make swift recommendations, brands lose their competitive edge and, eventually, customers. Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information.

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Email Marketing Strategy: How To Attract, Engage & Delight Subscribers

Groove

We recommend building various lists to segment subscribers based on their interests and demographics. Another great way to personalize messages for each subscriber is to remind customers when they abandoned their shopping cart and to offer product recommendations based on their past purchase history. Engaging Subscribers.

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

With more insight into its order management processes, the company was able to streamline and automate its decision making, giving employees a prioritized list of orders at risk and recommending where, when and how they should take action. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis.

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