Remove Consumer Remove Customer Experience Remove Point of Sale Remove Technology

The Retail Customer Experience Is Changing — Is Your Brand Ready?

Retail TouchPoints

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. Views, clicks and point-of-sale data cannot currently measure the context of a conversation.

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

Evolution of Retail. The history of retail is completely intertwined with the history of humankind. We find the same forces at work today on the internet as the reach of our ability to buy and sell becomes a vital function served by the global communications infrastructure. It’s not an exaggeration to say that all written languages and mathematics of the Western world owe a great debt to salesmen in ancient times who didn’t completely trust their trading partners.

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

Evolution of Retail. The history of retail is completely intertwined with the history of humankind. We find the same forces at work today on the internet as the reach of our ability to buy and sell becomes a vital function served by the global communications infrastructure. It’s not an exaggeration to say that all written languages and mathematics of the Western world owe a great debt to salesmen in ancient times who didn’t completely trust their trading partners.

The Keys To Providing Great Customer Experience: Listen And Respond Quickly To Loyalty Program Feedback

Retail TouchPoints

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). It’s estimated Millennials spent $200 billion in 2017 and they will pay $10 trillion over their lifetimes as consumers.

Creating A Frictionless Shopping Experience With Technology And Data

Retail TouchPoints

By Susan Wall, Oracle + Bronto Consumers today want it all when they shop. Like an intrepid explorer, they want to be masters of their destiny, to plot their own journey. But they also expect a helping hand guiding them along the sales path.

Omnichannel Technology (And How Companies Are Using It)

Guidance

Omnichannel Is The New Normal The omnichannel experience is no longer an option, it’s the new normal. This trend will only accelerate as voice command, smart cars, and mobile integration further expand the bandwidth of channels available. Technology has enabled these expectations.

The Consumer Internet of Things is About to Explode

GetElastic

These systems are referred to as the industrial Internet of Things (IoT). While the industrial IoT got an earlier start, the consumer IoT is not far behind and it is going to be big. They take a photo of the contents when one of the doors closes.

Where Do Brands And Retailers Stand In The New Era Of Commerce?

Retail TouchPoints

By Phil Chang, Hubba There’s a new era of commerce, one that no longer resembles the model that brands and retailers have been operating under for the past 20 years. For any business, the consumer has always been the end destination. In the new frontier, the consumer leads the way.

Integrated eCommerce Systems: How to Accelerate Growth from The Backend

Demac Media

Consumers are continuing to shop online more often, for a variety of different products, through multiple touchpoints. eCommerce retail sales are forecast to reach $4 Trillion globally in 2020 , and in the U.S. alone online sales will make up 17% of overall retail by 2022.

4 steps to create a unified ecommerce strategy

GetElastic

Multichannel commerce is presenting marketers with a whole new raft of challenges. Ensuring consistent messaging across many channels is one thing, but doing so while dynamically pricing, generating contextual bundles and creating promotions personalized to a segment of one is quite another.

The Retail Industry Is Facing New Disruptive Realities

Retail TouchPoints

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Customers today don’t just want a flexible omnichannel experience, they demand it.

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Mobile Commerce: More Than Responsive Design

OrderDynamics

of the ecommerce market worldwide. Just go into any store and watch how many shoppers check their mobile phone at some point. Consumers are addicted to smartphones. Today’s shopping experience includes mobile. This promotes a single and easy user experience.

Account Takeovers: The Next Big Retailer Threat

Retail TouchPoints

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. E-Commerce sales are expected to reach 12.4%

38 Ecommerce Terms Every Marketer Needs to Know

Zaius

After all, this is the same industry that has seen upwards of $150 billion in growth over the past five years. But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S.

Is Your Commerce System Vulnerable to Meltdown on Black Friday Cyber Monday?

GetElastic

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. Total sales reached $9.36 billion, and mobile sales also broke the $3 billion mark. 2 Some customers couldn’t even log on.

Is Your Commerce System Vulnerable to Meltdown on Black Friday Cyber Monday?

GetElastic

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. Total sales reached $9.36 billion, and mobile sales also broke the $3 billion mark. 2 Some customers couldn’t even log on.

What Exactly is Enterprise Order Management?

OrderDynamics

Enterprise retailers are those with annual revenue of $750 million or greater. These retailers typically have established retail technology stacks. Of course, enterprise order management must do what any standard OMS does. Not to pick on any of them.

The Ultimate Adyen Payemnt Service Provider Reviews for 2019

Ecommerce Platforms

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. So far, they’ve do an admirable job of accomplishing their mission. Ease of Use.

Making eCommerce Pay: Is Your Online Business Serving You and Your Customers?

Elsner

Although e-Commerce today has significantly mainstreamed from being an unknown frontier at the turn of the last century it’s now ingrained in the social consciousness and greatly improved in terms of ease of use. Slow sites lose customers.

Modern Retail Fulfillment Techniques

OrderDynamics

Retail fulfillment is the transfer of goods to a customer after they have purchased products. Today, there are several means of using the supply chain to deliver merchandise to a shopper. As pointed out above, direct in-store retail fulfillment is the easy case.

The Power of Retail Order Management Systems

OrderDynamics

The Power of Retail Order Management Systems. The article is “ The Power of Omni-channel ” in Direct Marketing Magazine. Michael was a founder and former members of the OrderDynamics team. The Omni-1000 research shows that 82% of Canadian retailers have ecommerce.

9 Offline Sales Channel Strategies to Drive Growth!

Demac Media

The percentage of total sales from online is growing, but you can’t ignore the opportunity that offline still holds. Think of it less as online vs. offline, and more like achieving a unification between to two. OPTIMIZE POINT-OF-SALE EXPERIENCE.

Cloud POS Leader for Omnichannel Retailers

Cegid

Retailers are saying goodbye to the point-of-sale as we know it,” begins Dan Friedman, COO, Cegid North America. Point-of-service is the new mandate. It’s all about the customer, what they want and when they want it. As see on RetailCIO Outlook Magazine.

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3 Ways Retailers’ Apps Can Increase In-Store Purchases

Sailthru

In 2011, 35% of Americans reportedly owned a smartphone of some kind. But by the end of 2016, that number skyrocketed to nearly 80%. Americans over the age of 50, the low-income population, and — of course — younger generations are now all mobile-enabled.

9 Offline Sales Channel Strategies to Drive Growth!

Demac Media

The percentage of total sales from online is growing, but you can’t ignore the opportunity that offline still holds. Think of it less as online vs. offline, and more like achieving a unification between to two. OPTIMIZE POINT-OF-SALE EXPERIENCE.

CEGID TO DEBUT GROUNDBREAKING IN-STORE OMNICHANNEL POS SOLUTION AT NRF 2018

Cegid

Shopping’ from Cegid is the global retail technology provider’s new, in-store unified commerce solution. The solution transforms store associates into customer advisors, empowering them to provide digitally-driven shoppers with a great experience. Zebra Technologies, 2016.

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Unified Commerce: a CIO’s Top 5 Priorities

Cegid

Creating a seamless shopping experience for consumers, across whichever channels they happen to choose, has been the principal focus in omnichannel retailing over the last three years. In 2017, the emphasis will switch to bringing those channels together around the common goal of serving the customer. Deloitte’s recent Global CIO Survey revealed that 57% of CIOs choose customers as their top priority for investment, ahead of business performance.

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Unified Commerce: An Operations Director’s Top 5 Priorities

Cegid

Operations Directors have been at the forefront of the omnichannel revolution, driving strategic change while managing the day-to-day challenges of uniting digital and physical touchpoints. But just as the light starts to appear at the end of the tunnel, the bar is rising once again. Retail is moving beyond omnichannel towards unified commerce – bringing channels together around the common goal of serving the customer.

Ecommerce Terms You Need To Know To Manage Your Digital Business

FastSpring

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. If you’re thinking, “That’s a lot of words,” you’re exactly right. A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. Amazon charges fees on every sale through the Marketplace.