Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The entire Go There campaign was fashioned around consumer insights. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party.

Fashion 264

Fashion Travel Multi-channel Games 264

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Now they are betting on continued online demand from home chefs, creating a new direct-to-consumer channel.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Retail 289

Retail Recommendation Games Consumer 289

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries.

Marketing 95

Marketing Retail Games Customer Loyalty 95

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. According to a PYMNTS survey , 43% of consumers have participated in product drops within the past month.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Customer Retention 44

lateshipment

MAY 21, 2021

Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Offering a loyalty program is another effective way to retain your customers. Over 90% of companies offer a loyalty program. Get your social media game right.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

NOVEMBER 23, 2021

“They can easily buy on the platform any day, but incorporating additional benefits like exclusives, discounts and free shipping during high shopping months creates more incentives for consumers.”. Live shopping festivals aren’t the next step in holiday retailing — they’re already here.

Events 305

Events Home Shopping Social Media Gifts 305

Smile.io

MAY 22, 2020

With an immeasurable number of categories falling under the umbrella of “beauty” and large established retailers wanting a piece of the cosmetic pie, there are more players in the game than ever before. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

365 Retail

SEPTEMBER 6, 2023

To truly captivate your audience and leave a lasting impact, integrating promotional products into your marketing strategy can be a game-changer. They have the power to forge stronger connections with your target audience, increase brand visibility, and drive customer loyalty.

Marketing 52

Marketing Games Social Media Customer Loyalty 52

BigCommerce

FEBRUARY 1, 2018

Some annotations may include quick and easy, must be done by me, not good at it, time consuming, and similar. On the other hand, if they are not good writers, or are fully consumed with other revenue generating activities, it might be better to go with the next step. Also think about the random tasks that consume too much of your time.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? Sustaining long-term consumers is crucial for virtually every kind of organisation.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

NOVEMBER 21, 2019

If you’re not already playing games with your customers, it’s time to press start. Millions of brands are increasing their customer engagement and optimizing their customer experience with gamification. Rajat Paharia, author of Loyalty 3.0. The most important part of any points program is customer motivation.

Games 36

Games Mobile Social Media Beauty and Health 36

Groove

FEBRUARY 11, 2019

Abandoned cart workflows use automated emails to redirect consumers back to their carts. As omni-channel shopping continues to evolve, more customers follow non-linear purchase paths than ever before. As a result, it's essential to nurture consumers as they browse and encourage them to convert. Social Integration.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

ROI Revolution

MARCH 12, 2020

According to consulting and research firm Technomic , 52% of consumers are avoiding crowds and 32% are leaving their house less often because of coronavirus. As more consumers continue avoiding crowded public places , they’ll increasingly turn to online shopping to get their essentials. Influx in online shopping.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The subscription phenomenon.

Subscription 103

Subscription Payment Services Marketing Multi-channel 103

Shopping Signals

JANUARY 12, 2024

The convenience of online shopping appeals to consumers, while the potential profits entice entrepreneurs. Building a money-making online store is a long-term game that demands strategy, grit, and adaptability. Optimizing for search engines through SEO and advertising on social media should be part of your strategy.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

Sailthru

JUNE 23, 2023

Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

RetailMinded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 71

Marketing Customer Loyalty Customer Retention Social Media 71

lateshipment

AUGUST 13, 2021

This shows how holiday season purchases still hold immense value despite the pandemic and can be a game-changer for your dropshipping store. Consumers wait for festive sales because just for the gifts and discounts, hence the surge would be high during these times. 6 top tips to prepare your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

SEPTEMBER 21, 2021

Customer Support Challenges During the Holiday Season. My son is very disappointed that you can’t deliver his jersey on-time for his first @NHLFlyers game, even though I paid for 2-Day shipping. Customers during the Holiday season anticipate their orders with extra diligence. Reach out to customers via multiple channels.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

FEBRUARY 26, 2020

In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. Keeping this information from your customers can lead to. 2) Keep Customers in the Loop of their Order’s Life Cycle. 1) Makes Customer Support Reps Efficient.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? But it all starts with a great customer experience.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Omnisend

APRIL 15, 2021

A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback. Loyalty Systems. Brand loyalty is vital to any marketing strategy.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

MAY 12, 2022

” According to Retail Dive : “Gamification uses elements of play and common game mechanics such as points, badges, and other incentives in nontraditional contexts in order to affect behavior. The same is true when building a business, brand, or loyalty program. So, what does gamification mean? Alex McEachern.

Improvements 62

Improvements Games Social Media Beauty and Health 62

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Omnisend

JUNE 15, 2021

This is more evident than ever, with 80% of consumers expecting and demanding fast and convenient platforms. These same consumers look for exceptional customer service, so you can add to your list of essentials for customer lifecycle marketing. They’re the customers that spread the word about your business.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

DECEMBER 5, 2019

Broadly defined as the use of social networking sites to promote and sell products, social commerce encompasses everything from branded hashtags to curated embedded stores on social media sites. Related Topic: What is Social Commerce, and Why is it Important? How social commerce can enhance your brand loyalty.

Social Media 48

Social Media Customer Loyalty Apparel Clothing 48

GetElastic

AUGUST 18, 2021

1) M-Commerce is on the rise: Mobile has continued to transform the B2B landscape, with more and more consumers demanding seamless, aesthetic, and flexible mobile experiences. BCG characterizes these trends by the emergence of “a new generation of B2B customers” that “look for the same digital experiences they encounter as consumers”.

B2B 145

B2B eCommerce Payment Services Marketing 145

UpSellIt

SEPTEMBER 24, 2020

In addition, emails are approximately 4-6x more likely to generate a click through than a social media post. . For instance, a great email list gives you the ability to effectively promote a new product line or send customized recommendations. That’s not because your strategies are ineffective. Have Users Refer a Friend.

Shipping Costs 93

Shipping Costs Reference Games Recommendation 93

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130