Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 328

Consumer Toys Department Stores Fulfillment 328

RetailWire

APRIL 10, 2023

The 15,000 jobs added by department stores in March were not enough to offset significant losses in other retail verticals, including appliances, consumer electronics, furniture and home furnishings, according to the Bureau of Labor Statistics. The retail industry lost 15,000 jobs in March.

Department Stores 52

Department Stores Home Furnishings Other Consumer Electronics 52

Retail TouchPoints

DECEMBER 14, 2023

The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% drop in sales on average.

Department Stores 162

Department Stores Omnichannel Apparel Consumer 162

BigCommerce

MARCH 11, 2020

Chances are you trudged along in a warehouse or department store, making… Think about the first time you purchased furniture.

Department Stores 296

Department Stores Consumer eCommerce 296

RetailDive

DECEMBER 20, 2021

The sector is having a good holiday season after bouncing back this year as consumers refreshed their closets. But its problems haven't gone away.

Department Stores 133

Department Stores Consumer 133

RetailWire

APRIL 22, 2021

Americans continue to turn to department stores like Macy’s and Nordstrom when they need to buy non-athletic shoes.

Department Stores 52

Department Stores Consumer 52

Retail TouchPoints

NOVEMBER 20, 2023

Across our geographies and wide customer demographic, our values and exciting, treasure-hunt shopping experience continued to resonate with consumers.” Apparel Retail and Department Stores Still Struggling Disappointing Q3 results at four Gap brands reflect the company’s challenges as well as those facing apparel retail in general.

Department Stores 264

Department Stores Apparel Reference Operations 264

365 Retail

JANUARY 9, 2024

In December 2023, the UK witnessed a modest rise in consumer card spending, increasing by 2.3% However, the entertainment and travel sectors saw a surge as consumers eagerly booked experiences and getaways for 2024. Contrastingly, food and drink specialist stores like butchers and delicatessens enjoyed a 5.1% compared to 3.3%

Travel 105

Travel Consumer Leisure Department Stores 105

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact.

Retail 335

Retail Leisure Omnichannel Department Stores 335

Retail TouchPoints

DECEMBER 4, 2023

Following a spending surge during the pandemic, consumers are now cutting back on luxury purchases, putting both brands under pressure. Saks currently operates 39 stores, while Neiman has 36 department stores, two Bergdorf Goodman stores and five Last Call discount stores.

Department Stores 278

Department Stores Operations Consumer Retail 278

RetailDive

MARCH 19, 2024

Tony Spring, who took the helm just last month, remains confident that the department store still holds an important role in consumers’ lives.

Department Stores 122

Department Stores Consumer 122

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. So, in the meantime, there is simply too much supply chasing contracting consumer demand.

Department Stores 84

Department Stores eCommerce Consumer Channel 84

Steve Dennis

JANUARY 4, 2018

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Consumer confidence is strong, the stock market is up and many regular folks (mistakenly) believe that their income will be up materially on the heels of the new tax bill.

Department Stores 76

Department Stores Workshop Games Supplies 76

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 264

Multi-channel Payment Services Automotive Consumer 264

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Department Stores 147

Department Stores Retail Consumer Customer 147

Retail TouchPoints

MARCH 29, 2024

Executives in this role are caught in a whirlwind of balancing investments with rapidly evolving consumer touch points, staying afloat amidst a sea of trends, strategies and tactics. Authenticity resonates with teams and consumers alike.

Multi-channel 270

Multi-channel Magazine Department Stores Banking 270

RetailDive

DECEMBER 21, 2022

Department stores and other retailers dependent on clothing sales face a gloomy 2023 and may shutter more locations, according to the analysts.

Apparel 120

Apparel Department Stores Consumer Clothing 120

RetailDive

JULY 7, 2020

Specialty retailers, while giving off-price retailers a run for their money, leaned on promotions to sway shoppers, according to Wedbush analysts.

Department Stores 92

Department Stores Specialty Retailers Consumer Retail 92

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Steve Dennis

MARCH 11, 2018

department stores reported earnings recently, a certain level of ebullience took hold. And in the otherworldliness that is the stock market, Nordstrom — the only department store with a truly distinctive value proposition and objectively good results — traded down on its failure to live up to expectations. As most U.S.

Department Stores 89

Department Stores Improvements Apparel Fashion 89

Retail TouchPoints

DECEMBER 13, 2021

A new range of Forever 21 fashions has debuted at 100 JCPenney stores across the U.S. The move marks the latest bid by the perennially challenged department store chain to turn around, by bolstering its appeal with teens and young adults. JCPenney isn’t Forever 21’s first foray into department stores. and online.

Department Stores 299

Department Stores Fashion Management Operations 299

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

Department Stores 312

Department Stores Fashion Apparel Consumer 312

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership. Per Adobe Analytics , consumers spent $11.3

Customer 278

Customer Gifts Specialty Retailers Department Stores 278

Retail TouchPoints

MAY 20, 2022

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays. Probably not.

Department Stores 60

Department Stores Retail Jewelry Mobile 60

Retail TouchPoints

MARCH 22, 2022

According to the second annual report from the global architecture and design firm, shopping centers, malls and department stores are being transformed into mixed-use spaces, a trend that prioritizes the needs of consumers whose time is valuable as they change the ways they live, work, shop, dine, exercise and socialize.

Leisure 299

Leisure Department Stores Retail Games 299

RetailDive

JULY 21, 2023

Peloton, HomeGoods and Old Navy, along with most apparel and department stores, will be among the hardest hit, according to Earnest Analytics.

Department Stores 98

Department Stores Apparel Consumer 98

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

Social Media 274

Social Media Department Stores Supplies Apparel 274

Retail TouchPoints

JUNE 16, 2021

Hudson’s Bay is betting that attracting younger Gen Z and millennial shoppers will be essential for staying relevant and reinventing the department store category. The retailer and Forever 21 , working through YM Inc., The announcement comes as Hudson’s Bay undertakes an expansion of its offering for millennial and Gen Z shoppers. “As

Department Stores 264

Department Stores Fashion Retail Consumer 264

Retail TouchPoints

FEBRUARY 3, 2023

Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

RetailWire

AUGUST 19, 2021

Amazon.com plans to open several large retail stores in California and Ohio that will offer many of the popular apparel, consumer electronics, household and other brands sold in major retail chains.

Department Stores 52

Department Stores Consumer Electronics Electronics Apparel 52

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

Fulfillment 288

Fulfillment eCommerce Department Stores Payment Services 288

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 263

Specialty Retailers Retail Department Stores Fashion 263

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 276

Payment Services Department Stores Clothing Banking 276