As Malls Reinvent Themselves, Department Stores Will Need to Rethink and Redesign

Retail Touch

Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way consumers live, work and shop. As the American mall undergoes a period of radical reinvention, department stores are being brought along for the ride.

Will Department Stores Be History By 2030?

Retail TouchPoints

The report that Barneys New York is examining strategic alternatives that could include a bankruptcy or sale is the latest indicator that department stores — even the luxury ones — just aren’t moving the needle for shoppers. Last week, UBS analysts described Nordstrom as a “no-growth retailer,” one that hasn’t been able to fight off pricing perception and a cultural shift in consumer spending. Editor Q&A department stores Nordstrom Neiman Marcus Macy's store closures


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Can this year's department store recovery last?

Retail Dive

The sector is having a good holiday season after bouncing back this year as consumers refreshed their closets. But its problems haven't gone away

WSJ Report: Department Store Will be Amazon’s Next Brick-and-Mortar Venture

Retail Touch

Amazon is continuing its advance into brick-and-mortar with plans for a series of large-footprint department store-style locations, according to the Wall Street Journal , which cited people familiar with the matter.

Department stores miss out on Fourth of July consumer attention


Specialty retailers, while giving off-price retailers a run for their money, leaned on promotions to sway shoppers, according to Wedbush analysts

The Future of Department Stores

Forrester's Customer Insights

The Department Store’s Bright Future Department Stores Can Enjoy a Bright Future. Department stores must change to survive and thrive fierce competition from brands’ direct to consumer initiatives. But the Department Store’s Bright Future depends on enticing customers through the […]. Synchronizing supply and demand to sell inventory at full price is one issue.

Amazon to open its own department stores

Retail Wire plans to open several large retail stores in California and Ohio that will offer many of the popular apparel, consumer electronics, household and other brands sold in major retail chains.

Department Store Shares Are Up. Your Hopes Shouldn’t Be.

Steve Dennis

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Consumer confidence is strong, the stock market is up and many regular folks (mistakenly) believe that their income will be up materially on the heels of the new tax bill. Tighter inventories, store closings and other expense reductions should lead to year-over-year profit improvements.

Better is not the same as good for department stores stuck in the middle

Steve Dennis

department stores reported earnings recently, a certain level of ebullience took hold. And in the otherworldliness that is the stock market, Nordstrom — the only department store with a truly distinctive value proposition and objectively good results — traded down on its failure to live up to expectations. Second, and more importantly, we cannot escape the fact that mid-priced department stores in the U.S. As most U.S.

Department store quarterly performance: Better isn’t the same as good

Steve Dennis

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. So, in the meantime, there is simply too much supply chasing contracting consumer demand. Wall Street seems to think that store closings are a panacea. Same-store sales are an increasingly irrelevant metric.

Direct to Consumer Trends: Up & Coming Brands Succeeding with DTC


Chances are you trudged along in a warehouse or department store, making… General Ecommerce Tips ecommerce trendsThink about the first time you purchased furniture.

Crossing the Digital Divide: 6 Best Practices for Department Stores and Digital Marketplace Retailers


When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays. Traditional department stores are improving their ecommerce offerings.

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

Retail Touch

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world?

How Amazon’s ‘Trench Warfare’ Against Unions Could Damage its Consumer Confidence

Retail Touch

Depending on the outcome from a month of mail-in voting that ended March 30, approximately 5,800 workers at the facility, BHM1, could gain the right to join the Retail, Wholesale and Department Store (RWDSU) union. An Amazon fulfillment center in Bessemer, Ala.

Inside Natori’s Transformation from High-End Wholesaler to Omnichannel Brand

Retail Touch

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. Natori’s ecommerce business now actually helps inform the assortment the company places in stores.

Hudson’s Bay Goes After Millennials/Gen Z via Forever 21 Partnership

Retail Touch

Hudson’s Bay is betting that attracting younger Gen Z and millennial shoppers will be essential for staying relevant and reinventing the department store category.

Nike Shows No Brand Is ‘Too Good’ For Amazon

Retail TouchPoints

Nike has forged a strong direct-to-consumer (DTC) push, aiming to cut product creation cycle times in half and uniting its web site, stores and digital products under a single team called Nike Direct. With an emphasis on both DTC and Amazon sales, it’s clear that Nike believes that the more opportunities to reach the consumer, the better. In another case that feels like déjà vu, department stores are falling on the sword. “If

Can Macy’s Revive Its Brand Through Discounting?

Retail TouchPoints

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. I personally have visited a store transformed from Macy’s to Macy’s Backstage and I was severely disappointed and unimpressed. Recently, this same store was slashed in half.

Macy’s Returns to Profitability in Q4 Despite Same-Store Sales Dip; Digital Grows 21%

Retail Touch

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic.

Over 30% of consumers plan to spend more on gifts in 2021: Klarna

Retail Dive

A survey found that 62% of respondents plan on shopping with big-box retailers during the holiday season, followed by department stores and malls

Gifts 93

Barneys is Back, via Saks Fifth Avenue, in New York and Connecticut

Retail Touch

Iconic luxury retailer Barneys New York has been brought back to life inside Saks Fifth Avenue ’s New York City flagship via a new department experience called Barneys at Saks. A standalone Barneys at Saks store will open on Jan. The In-Store Department Designed for Discovery.

Kohl’s Bolsters Activewear Lineup with New Eddie Bauer Partnership

Retail Touch

Kohl’s will begin offering apparel from outdoor retailer Eddie Bauer online and in approximately 500 of its stores nationwide beginning this fall, in a move designed to expand the retailer’s presence in the outdoor and activewear categories.

Neiman Marcus Supports Luxury Focus with New Hires, Increased Supply Chain Investment

Retail Touch

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Macy's Polaris turnaround gains traction in Q1

Retail Dive

The department store partook of elevated demand from a variety of quarters in the period, but has work to do to entice increasingly wary consumers

In Nordstrom's podcast debut, Mickey Drexler gives the retailer a piece of his mind

Retail Dive

Chief Brand Officer Pete Nordstrom helms a lively, casual production that helps illustrate how department stores still fit into consumers' lives

Macy's says its Polaris turnaround is 'working'

Retail Dive

But, as Amazon looms, the department store may not be prepared for the day the high-spending U.S. consumer settles down

Q2 2021 Roundup: How Target, Macy’s and Foot Locker Harnessed Consumer Optimism

Retail Touch

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. However, the department store still has work to do when it comes to its merchandising efforts.

Toys 101

'Relevance is key': Why Nordstrom has gone all-in on DTC brands


The 120-year-old department store has welcomed in some of the hottest digitally native brands, from Bonobos to Everlane, all in an attempt to grow with its consumer

J.C. Penney taps Levi's executive as CEO

Retail Dive

Marc Rosen has more than 25 years of retail experience, mostly in e-commerce and that bane of department stores, direct-to-consumer sales

Viva La Retail: The Retail Renaissance Lives And Dies By The Connected Consumer

Retail TouchPoints

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. Up to 90% of consumers use their phone while shopping in stores and retailers are increasingly enhancing digital transformation strategies to take advantage of the new mobile-powered shopping era across every vertical, from department stores and supermarkets to hardware, sports and specialty retailing.

U.S. Apparel Resale to Double in Next Five Years, Fueled by Retailers and Brands

Retail Touch

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth.

Macy’s CEO says consumers’ shopping approaches defined by location

Retail Wire

Suburban shoppers seem to have much less trepidation heading back to Macy’s stores while those in urban areas are more cautious. The department store retailer reported that sales in suburban locations is above 2019 levels while those in urban centers continue to lag. There is definitely the different psychology with suburban and the urban customers right now,” Macy’s CEO Jeff Gennette said.

Connecting consumer insights will help brands thrive.

Retail Archives

Tech-savvy brands that provide the most satisfying experiences for the connected consumer will thrive in the digital age. Yet radical changes in consumer behavior and information technology have made the moment of truth concept due for a refresh. Connected consumer intelligence.

WWD: What Net Neutrality Means for eCommerce, Consumers, Retail

Dynamic Action

Women’s Wear Daily ran an article titled What Net Neutrality Means for E-commerce, Consumers, Retail , which looks at The Federal Communications Commission’s vote to repeal net neutrality and how the decision continues to make waves in the retail industry. ‘With a repeal of net neutrality, the social platforms may have the capability of becoming the new department stores,’ said Sarah Engel, chief marketing officer of DynamicAction.

Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Retail Touch

Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. Walmart and Amazon have retained their No. 1 and No.

5 Legacy Brands Embracing the D2C Model | Salsify


Legacy brands that relied solely on department stores and other third-party retailers to reach customers have faced months of uncertainty about order fulfillment and demand. The Covid-19 pandemic has shifted more buying online.

Comfort eating? Online shoppers put their money where their mouth is

Retail Technology Review

Office of National Statistics (ONS) retail figures for August highlighted the pre-Brexit wobble in consumer confidence, says the home delivery expert ParcelHero, with sales volumes down -.2% 2% compared to July, and department store sales continuing to tumble -1.3% on the previous month and -2.5% on August 2018. Critical Issues Internet Retailing Retail Supply Chain

Ecommerce Trends 2019: 7 New Retail Consumer Habits for a New Year


We took a look at the latest data on consumer habits, spending trends, and shopping behavior to predict what will be the strongest influences on ecommerce in 2019. Consumer Spending is Up. Here are the specific stats: Consumer spending increased 3.5% Department store sales are down 1% from last year (despite a 0.4% DIY Kits — seen as both fun and economic, do-it-yourself supplies are winning over more consumers than ever before.

How Retailers Can Support BIPOC Brands Beyond February — and the ‘Charity’ Space

Retail Touch

And this year saw a welcome focus on not just identifying these brands but also creating the tools and infrastructure that would allow them to scale: the nuts and bolts of sourcing, distribution, financing and placement on store shelves and ecommerce websites.

How UNTUCKit Scales Workforce Empowerment While Ensuring Chainwide Consistency

Retail Touch

Workforce engagement and empowerment have come to the forefront, especially as more retailers struggle to build up their store headcounts. Specifically, the direct-to-consumer (DTC) menswear brand has implemented YOOBIC across all of its stores.

The Future of the Mall: Why Developers are Rethinking Everything from Tenant Mix to Events and ‘Adjacencies’

Retail Touch

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. Besides Apple , we have sought out and opened stores with Yeti , Peloton and Casper , among others.”.

DTC Pricing Teardown: How Brooklinen’s Pricing Strategy Boosts Sales


Through bypassing traditional distributors and department stores, vendors can take back control and sell directly to the consumer. The way big online marketplaces and department stores price their products is wildly different from how everyday e-commerce stores do. DTC e-commerce vendors are completely changing the game of online selling.

DTC Pricing Teardown: How Brooklinen’s Pricing Strategy Boosts Sales


Through bypassing traditional distributors and department stores, vendors can take back control and sell directly to the consumer. The way big online marketplaces and department stores price their products is wildly different from how everyday e-commerce stores do. DTC e-commerce vendors are completely changing the game of online selling.