Retail TouchPoints

FEBRUARY 3, 2023

“Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

DECEMBER 13, 2021

A new range of Forever 21 fashions has debuted at 100 JCPenney stores across the U.S. The move marks the latest bid by the perennially challenged department store chain to turn around, by bolstering its appeal with teens and young adults. JCPenney isn’t Forever 21’s first foray into department stores. and online.

Department Stores 298

Department Stores Fashion Management Operations 298

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

Social Media 251

Social Media Department Stores Supplies Apparel 251

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

Omnichannel 266

Omnichannel Department Stores BigCommerce Fashion 266

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. So, in the meantime, there is simply too much supply chasing contracting consumer demand.

Department Stores 84

Department Stores eCommerce Consumer Channel 84

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops.

Department Stores 264

Department Stores Apparel Accessories Fashion 264

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 263

Multi-channel Payment Services Automotive Consumer 263

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Department Stores 147

Department Stores Retail Consumer Customer 147

Retail TouchPoints

APRIL 1, 2021

Depending on the outcome from a month of mail-in voting that ended March 30, approximately 5,800 workers at the facility, BHM1, could gain the right to join the Retail, Wholesale and Department Store (RWDSU) union. with more than 500,000 in these types of operational roles.) Verdict Uncertain in the Court of Public Opinion.

Consumer 195

Consumer Department Stores Fulfillment Magazine 195

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 264

Retail Beauty and Health Omnichannel Operations 264

Retail TouchPoints

FEBRUARY 28, 2023

Alves will report to CEO Tom Kingsbury and be responsible for Kohl’s enterprise operations, including the retailer’s nearly 1,200 stores, global supply chain and distribution centers, real estate portfolio, purchasing, sustainability, risk management and compliance functions. . ”

Department Stores 278

Department Stores Supplies Operations Marketing 278

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

MAY 26, 2022

By sharing logistics assets and capabilities with others in the Quiet Platforms network, retailers and brands are able to position inventory closer to end consumers and aggregate parcel shipments to drive efficiencies and cost savings. At the same time, Fanatics has been busy expanding its already large role in the sports commerce arena.

Supplies 282

Supplies Department Stores Fulfillment eCommerce 282

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 226

Retail Beauty and Health Omnichannel Operations 226

Retail TouchPoints

MARCH 24, 2022

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

Retail 300

Retail Omnichannel Department Stores Fulfillment 300

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. In the U.S., Those numbers don’t include $17.78 AI Helps Reinvent Retail.

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. Flexible fulfillment enables retailers, manufacturers, and distributors to quickly pivot fulfillment strategies based on consumer trends and efficiently fulfill customer orders through a variety of channels, such as in-store, online, and marketplaces.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

Social Media 278

Social Media Specialty Retailers Department Stores Presentation 278

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 270

Payment Services Department Stores Clothing Banking 270

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

Gifts 287

Gifts Department Stores Toys Banking 287

RTP blog

SEPTEMBER 17, 2018

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. Unlike monolithic networks that cater to one technology or one operator, Neutral Host is a carrier- and vendor-agnostic shared platform, supporting all wireless standards and protocols.

Payment Services 150

Payment Services Retail Consumer Payments 150

Retail TouchPoints

JANUARY 19, 2024

com” for a while to help avoid confusion); and a second that runs brick-and-mortar operations and has retained the Saks Fifth Avenue name. The consumer was moving online, and we knew we had to move and meet them where they wanted to be. But we have a very exciting proposition for the consumer that the luxury pure-plays don’t have.

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Customer Books eCommerce Omnichannel 275

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Department Stores 290

Department Stores Retail Customer Customer Experience 290

Retail TouchPoints

MARCH 3, 2023

at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time. Dollar Tree’s outlook includes about $430 million in operating expenses across a number of investments, including plans to increase average wages by $2 per hour. “Our

Department Stores 307

Department Stores Operations Gifts Fashion 307

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

Multi-channel 264

Multi-channel Multichannel Department Stores Fashion 264

Retail TouchPoints

APRIL 5, 2022

However, brands that lack strong data to support their CSR claims may worry that consumers, investors or regulators could slap the greenwashing label on otherwise honest efforts. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines. General merchandise.

Merchant Services 260

Merchant Services Beauty and Health Technology Operations 260

Retail TouchPoints

OCTOBER 8, 2021

It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings. Closer to home, Amazon is reportedly planning to open department stores in the U.S. beginning three years ago.

Electronics 312

Electronics Clothing Department Stores Toys 312

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

Department Stores 273

Department Stores Consumer Accessories Apparel 273

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JUNE 4, 2021

million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas.

Department Stores 286

Department Stores Jewelry Travel eCommerce 286

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

Retail 303

Retail Multi-channel Supplies Department Stores 303

RTP blog

JUNE 22, 2017

Nike has forged a strong direct-to-consumer (DTC) push, aiming to cut product creation cycle times in half and uniting its web site, stores and digital products under a single team called Nike Direct. In another case that feels like déjà vu, department stores are falling on the sword. “If

Sporting Goods 150

Sporting Goods Department Stores Apparel eCommerce 150