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What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

Retail TouchPoints

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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How Will DTC Rebound After The COVID Retail Shakeup?

Retail TouchPoints

While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape. Away luggage is another DTC startup that shook its omnichannel cousins.

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Podcast – Interview with Guest Panel on Omnichannel and the New Consumer

Digital Doughnut

The third episode in our ‘Marketing Futures’ series of the csuite podcast, produced in partnership with SAP. Guests from Nestle Nespresso, Econsultancy, Bata India and SAP get to the heart of today’s retail trends and the shopping experiences of the future.

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Instacart Expands Enterprise Offerings with Display Ads and Order Management for Deli and Produce Items

Retail TouchPoints

“Through our partnership with Instacart, we’re able to leverage Platform technologies that have helped us seamlessly grow our ecommerce business. Instacart launched Platform in March 2022 as the next step in its broader strategy to become the ecommerce and technology enabler of the grocery industry.

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Announcing The Forrester Wave™: Omnichannel Order Management, Q3 2014

Forrester Omnichannel

But like the awkward kid at school, Omnichannel OMS systems have blossomed and turned into the must-have technology for almost every eBusiness leader. It's quite simple - quickly fulfilling orders to meet rising customer expectations is a now a strategic competitive advantage in the world of omnichannel retail. omnichannel.

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The Retail Revolution Is Redefining Convenience

RTP blog

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. If there is one thing consumers hate above all else, it’s standing in line. More than half say they will leave a store if the lines are too long.

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Musings on Online vs. Offline Retail

Retail TouchPoints

But in-person shopping shouldn’t become too complacent, because the ecommerce technology experts in their Seattle basements are working on how to replicate and improve this “dullness” and replace it with another altogether more convenient one. so sometimes a physical shopping trip can be a relief.

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