Forrester eCommerce

JANUARY 8, 2021

2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain disruptions as well as costly (and rising) last-mile consumer expectations for same-day delivery and curbside pickup.

eCommerce 370

eCommerce Supplies Consumer Retail 370

Kissmetrics

JULY 8, 2021

If you’ve heard of BrickSeek, you likely know it’s a powerful tool for consumers, allowing them to track down inventory and find the best deals at big retailers. Far from just a customer-facing app, it has a lot to offer e-commerce companies. Why Should E-Commerce Companies Use BrickSeek? What Is BrickSeek?

eCommerce 316

eCommerce Shipping Costs Information B2C 316

Kissmetrics

DECEMBER 22, 2020

To have a successful e-commerce platform, you have to pay to play. How Using Social Media Influencers Can Grow Your E-commerce Brand. The problem is, most e-commerce brands don’t have the budget to partner with the likes of Kim Kardashian. E-commerce is a highly competitive market.

eCommerce 356

eCommerce Payment Services Marketing Shopify 356

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Kissmetrics

FEBRUARY 11, 2021

Modern consumers are increasingly looking for novel experiences , and pop-up shops, both physical and virtual, fit the bill. Physical pop-up shops are ideal for e-commerce brands to experiment with a physical store without fully committing to a permanent location. 5 Examples of E-Commerce Pop-Up Shops.

eCommerce 288

eCommerce Toys Social Media Fashion 288

Fabric

FEBRUARY 15, 2021

Most articles about building e-commerce software focus on B2C (business-to-consumer) settings. trillion B2B (business-to-business) e-commerce industry. B2B e-commerce is notably different from B2C retailing, and building software for this industry poses a unique set of challenges.

eCommerce 246

eCommerce B2B eCommerce Software B2C 246

lateshipment

NOVEMBER 8, 2023

Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate them to click that “BUY” button, make a successful sale, and bring in profits.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Forrester eCommerce

FEBRUARY 21, 2024

Welcome to the second installment of Forrester’s Generative AI Consumer Outlook Quarterly Blog Series! With GPT-4 Turbo’s launch in late 2023, Google’s announcement of Gemini, and Microsoft Copilot’s Superbowl ad, consumers are now faced with plenty of options for consumer-facing gen AI tools. But as new […]

Consumer 413

Consumer Blog B2C Marketing 413

365 Retail

MARCH 10, 2024

As more companies rely on online sales and marketing, the e-commerce landscape is growing. If you want to launch an e-commerce business or just plan to stay competitive, it’s essential to be aware of the trends that redefine the industry landscape. Let’s explore the paramount e-commerce trends of 2024.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

Kissmetrics

MARCH 29, 2021

If you run an e-Commerce brand, there’s a good chance you have an Instagram account. How long should E-commcerce companies spend writing their best Instagram bios? 10 Best Instagram Bios for E-commerce Businesses. BarkBox also does a great job of pointing consumers to other profiles they might like.

eCommerce 338

eCommerce Toys Clothing Social Media 338

Kissmetrics

JANUARY 31, 2022

There are an estimated 12 to 24 million e-commerce stores. Most e-commerce store owners have no idea how to effectively market their business. They either try to use the same strategies they use for their brick and mortar store (which will fail) or use strategies meant for blogs: not e-commerce stores.

eCommerce Marketing 263

eCommerce Marketing eCommerce Social Media Marketing 263

Kissmetrics

JANUARY 29, 2021

As an e-commerce seller, your business depends on your relationship with search engines. It’s a concerning thought and one reason e-commerce sellers spend so much time fixing and maintaining their on-site SEO. As a platform for e-commerce sellers, Bonanza exists as a marketplace for all kinds of products.

eCommerce 276

eCommerce SEO Article eCommerce Platforms 276

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The easier option is in fact to move away from giant e-Commerce marketplaces.

eCommerce 274

eCommerce Merchant Services Games Payment Services 274

Retail TouchPoints

AUGUST 16, 2022

Optimized personalization is a necessary tenet of any ecommerce brand that aims to stand out. The “Cold Start Problem” asks how personalized experiences can be offered to consumers who are anonymous or first-time users. Data remains safe, and retailers can comply with stricter consumer privacy laws.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

lateshipment

APRIL 23, 2023

My perception of building an e-commerce brand looks fun. E-commerce merchants running a business IRL might disagree with me on this one as things are not as rosy as it sounds. E-commerce merchants running a business IRL might disagree with me on this one as things are not as rosy as it sounds.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Kissmetrics

APRIL 8, 2021

IaaS is one acronym you might have seen, but what does it mean, and how can it affect your e-commerce store? Along with PaaS and SaaS , these acronyms describe the different ways businesses can use cloud technology, and choosing the right one for your e-commerce store can make a big difference.

eCommerce 258

eCommerce Shopify Magento Technology 258

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. API calls are made in everyday e-commerce operations at various levels: 1.

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

RetailDive

APRIL 1, 2024

Consumers want more product videos and they want them now. It’s time to start thinking video-first.

eCommerce 119

eCommerce Consumer 119

Forrester eCommerce

MARCH 28, 2024

As is often the case with poorly understood tech that promises to change the world, consumers worry about its ethics and human impact. Yet a vast majority of these skeptics will use (and love) genAI during 2024, whether they know it or not. Like it or not, know it or not, genAI will seep into […]

Consumer 497

Consumer B2B Customer Experience B2C 497

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. The holiday season is the best time to spread the word about your product and e-commerce business.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

lateshipment

NOVEMBER 18, 2022

It’s time to include quality video content in your e-commerce website and marketing process. Since their inception and rise, videos have surpassed other content formats in terms of consumer consumption as they’re both educational and entertaining. Your target audience consumes the video content and is impressed by it.

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

Kissmetrics

SEPTEMBER 11, 2020

Most importantly, how can you interact with consumer reviews to put your business in the best possible light? A crowd-sourced business review platform for consumers, Yelp is also an excellent place for businesses to be found online. Yelp prides itself on being the leading social network for consumer ratings and reviews.

eCommerce 331

eCommerce Shipping Costs Consumer Mobile 331

Kissmetrics

OCTOBER 4, 2021

This means preparing your e-commerce site for this busy period is essential to success. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Here’s your 15-step checklist to get your e-commerce site ready for Black Friday and holiday shopping.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

lateshipment

JANUARY 23, 2023

With new e-commerce stores springing up around the internet every other day, the competition is getting more fierce than ever. With this in mind, all the e-commerce companies are utilizing every possible way to gain shoppers. Conclusion According to the research, 76% of e-commerce stores report more traffic due to video.

eCommerce 130

eCommerce Social Media Events Other 130

Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. There are many recent examples of companies in the e-Commerce world adapting their CX in innovative ways. The brand has the agility to run this type of experiment because they’ve decoupled their web storefront and taken a headless commerce approach.

eCommerce 279

eCommerce Shipping Costs eCommerce Technology Customer Experience 279

Kissmetrics

DECEMBER 28, 2020

Nor has it ever been more important to make sure you offer your consumers their preferred option. And, increasingly, consumers are choosing to use buy now, pay later solutions when they checkout. “Buy now, pay later” literally lets consumers buy a product and have it delivered while delaying payment until a later date.

eCommerce 271

eCommerce Payment Services Consumer eCommerce Platforms 271

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Previous Payless enterprises were bogged down by the costs of running thousands of stores as consumers increasingly shopped online.

eCommerce 220

eCommerce Payment Services Payments Omnichannel 220

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. 6 E-commerce CX Trends to Look out for in 2023.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

eCommerce 232

eCommerce Operations Fulfillment Customer Loyalty 232

lateshipment

JULY 12, 2022

Many consumers do brand research and read online reviews before committing to a business. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130