Retail TouchPoints

APRIL 17, 2024

Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. Like the fulfillment of seeing a great movie, going to an engaging place can give us a sense of escapism and therapeutic benefits that help us face the world with renewed energy.

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

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Retail Consumer Marketing Fulfillment 264

Retail TouchPoints

JULY 2, 2020

For consumers, that’s a lot of power. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

eCommerce 290

eCommerce Fulfillment Order Fulfillment Shipping Costs 290

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. The health of these four retailers is a strong indicator of retail’s resilience, and their Q4 success bodes well for the industry. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 278

Fulfillment Omnichannel Apparel Order Fulfillment 278

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

Retail 246

Retail Consumer Marketing Fulfillment 246

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289

Consumer Fulfillment Order Fulfillment Shipping 289

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

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Consumer Goods Operations Consumer Supplies 246

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. Target’s Store-Based Fulfillment Model Drives Convenience. Target’s physical comparable sales grew 8.9%

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. Clark was instrumental in building out Amazon’s now “legendary” (as Peterson called it) fulfillment, logistics and transportation network. He’ll take the reins at Flexport a few months later on Sept. 1, 2022 and join the company’s Board at the same.

Supplies 278

Supplies Consumer Shopify eCommerce 278

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. But it’s not just about listening; it’s about action.

Consumer 290

Consumer Retail Merchant Services Fashion 290

Retail TouchPoints

JUNE 9, 2023

The state-of-the-art facility’s automated systems, implemented in partnership with Vanderlande Industries , will allow it to ship 485,000 units per day, providing next-day ecommerce fulfillment for consumers in California, Nevada, Arizona and southern Utah. in a statement. “The

Shipping Costs 278

Shipping Costs Outdoor Fulfillment Arts 278

Wiser

FEBRUARY 29, 2024

Panelists highlighted the frustration with labor scarcity in an environment where consumer demands and expectations are constantly evolving. As detailed by industry experts at the panel, the impact of staffing shortages extends beyond the bottom line. It affects every aspect of operations—from stocking shelves to customer service.

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Operations Consumer Management Customer Loyalty 78

Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains?

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Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Banking Fulfillment 249

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. 2: Real estate is becoming more dynamic.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Wiser

FEBRUARY 21, 2024

Panelists emphasized the significance of seamless integration of digital tools in response to COVID-19, which enabled continued engagement with consumers and efficient operational management. The importance of agility in sales strategies was highlighted, as brands recalibrate their approaches to meet consumers where they are.

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Technology Multi-channel Shopping Carts Presentation 78

ChannelAdvisor

SEPTEMBER 20, 2021

With logistics woes continuing to plague the industry and worries about additional complications during times of increased shipping volume and activity, we’re all working to determine the best fulfillment options. Delivery is closely tied to consumer satisfaction and it’s crucial to get it right whenever possible. .

Fulfillment 98

Fulfillment Shipping Costs Shipping Recommendation 98

ChannelAdvisor

SEPTEMBER 20, 2021

With logistics woes continuing to plague the industry and worries about additional complications during times of increased shipping volume and activity, we’re all working to determine the best fulfillment options. Delivery is closely tied to consumer satisfaction and it’s crucial to get it right whenever possible. .

Fulfillment 95

Fulfillment Shipping Costs Shipping Recommendation 95

ChannelAdvisor

SEPTEMBER 23, 2021

Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment. The most striking difference between FBA and SFP is the way your items are fulfilled. With SFP, fulfillment is in your hands.

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Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. How to Take Consumer Engagement and LTV to New Levels. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour.

Consumer 180

Consumer Payment Services Fulfillment Multi-channel 180

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. Leahy worked for years in the hospitality industry helping restaurants optimize their inventory.

Consumer 264

Consumer Merchant Services Retail Social Media 264

365 Retail

MAY 23, 2022

Secret Sales has launched a fulfilment service to support brands requiring a UK distribution centre, solving logistics challenges for those wanting to partner with the fashion marketplace but geographical location or technical infrastructure prevent them from fulfilling orders directly to consumers in the UK.

Shipping Costs 111

Shipping Costs Fulfillment Fashion Shipping 111

Retail TouchPoints

APRIL 21, 2023

Considering the holistic logistics industry, and within it the warehousing sector, this industry and its verticals have been late to automate in comparison to dynamically growing tech industries, with traditional automation only gaining momentum in the early 2000s. The latest labor data from the U.S. ,

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Marketing Fashion Order Fulfillment Shipping Costs 278

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Webinar Consumer Payments Marketing 289

ROI Revolution

NOVEMBER 30, 2021

The electronics sector is one of the many industries that witnessed significant growth online in 2020 with the pandemic and that has continued to see growth in 2021. Computers and consumer electronics represent 22% of all retail ecommerce sales. Business being good isn’t always a good thing.

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Electronics Consumer Electronics Article Fulfillment 78

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. You don’t have a lot of industries this size still growing so fast. When Wish debuted in 2010 it took the U.S.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

ROI Revolution

DECEMBER 14, 2021

As consumer interest in self care continues to skyrocket, what can brands in the personal care, health, and wellness industry expect in the next year? The post [Infographic] Health & Wellness Industry Trends, Stats, & Metrics appeared first on ROI Revolution. Business being good isn’t always a good thing.

Fulfillment 78

Fulfillment Article Supplies Shipping 78

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 279

Consumer eCommerce Omnichannel Fulfillment 279

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Workshop Omnichannel Arts Fulfillment 327

lateshipment

APRIL 25, 2022

The retail industry has been undergoing a digital transformation for years. Many industries use the term artificial intelligence, yet many people don’t fully get what it means. AI has a significant impact on the retail industry, accelerating and automating a handful of functionalities. Improve shopping experience.

Retail 130

Retail eCommerce Technology Improvements 130

Retail TouchPoints

JULY 14, 2023

Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. The AI industry continues to evolve rapidly with the introduction of ChatGPT, Google Bard, Bing Chat and Jasper, to name a few. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

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Consumer Shipping Costs Merchant Services Games 305