Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Retail Technology Review

FEBRUARY 10, 2021

James Hyde, CEO of James and James Fulfilment, explains how retailers can use outsourced fulfilment, delivery and returns as part of a multi-channel approach that gives customers what they want at home and in store.

Multi-channel 101

Multi-channel Consumer Fulfillment Channel 101

Algopix

NOVEMBER 8, 2023

For sellers looking to tap into the vast consumer market, the choice between Amazon and Walmart is a critical one. With the convenience of online shopping, consumers have flocked to digital marketplaces in search of products that meet their needs. The rise of e-commerce has forever changed the retail landscape.

eCommerce 121

eCommerce Multi-channel Shipping Costs eCommerce Platforms 121

Retail TouchPoints

MARCH 21, 2023

These costs include not just advertising (a crucial expenditure to stand out on Amazon’s crowded “shelves”) but also sales commissions and fulfillment services including warehousing, packing and delivery (which, while optional, are used by 86% of third-party sellers). Jungle Scout’s survey found that Ebay was still the No.

eCommerce 290

eCommerce Fulfillment Shopify Omnichannel 290

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Diversify channels to sidestep disruptions. A distributed fulfillment network model can benefit brands beyond port congestion as well. Ongoing Strategies for Success.

Supplies 305

Supplies Fulfillment Shipping Costs Multi-channel 305

ESW

AUGUST 18, 2023

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper. Multi-local commerce prioritises the shopper. It puts customers at the center of decision-making.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

MARCH 5, 2024

The entire Go There campaign was fashioned around consumer insights. Go There is a double entendre to not only fulfill those travel fantasies, but also go there with your style and take it to the next level. We covered all of these activations across our social channels and, of course, it’s still on our [social] grid.

Fashion 264

Fashion Travel Multi-channel Games 264

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. The days of designing channel experiences within the four walls of a store are coming to an end,” said Walker.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

RTP blog

JULY 17, 2017

By Peter Zaballos, SPS Commerce The Digital Consumer Age Of Retail The retail industry has entered a new era – the Digital Consumer Age of Retail. Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

JANUARY 11, 2023

Recent data from ActiveCampaign revealed brands that run “shops” on social platforms are attracting more customers, with 59% of all consumers (and 76% of Gen Z) saying they’ve discovered new brands this way. Consumers like to feel connected to the brands they support. By implementing a CRM solution, small retailers can compete.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Go to market in minutes.

eCommerce 279

eCommerce Multi-channel Multichannel Channel 279

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1. Michelle Gass, President of Levi Strauss & Co.,

ACH 285

ACH Multi-channel Technology Customer Retention 285

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. It also provides consistent and convenient service across physical and online channels throughout the purchase journey.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

ChannelAdvisor

JUNE 30, 2021

Retailers and consumers alike are always looking for the newest cheapest way to ship. For consumers, this may mean weighing up their shipping carrier options, or making a choice between express and standard delivery. At ShipStation we’ve seen e-commerce businesses readily adopt multi-channel shipping software and reap the benefits.

eCommerce 40

eCommerce Fulfillment Multi-channel Shipping Costs 40

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. For brands, that makes it much more difficult to stand out. It’s inevitable.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

RTP blog

SEPTEMBER 18, 2017

American consumers spend an average of five hours a day on their mobile devices. This “always on” connectivity — high speed cellular networks, ubiquitous WiFi and “smart” devices — has enabled consumers to manage their day-to-day lives on their mobile devices. An effective mobile strategy needs to add real value for consumers.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

Ecommerce Platforms

MARCH 4, 2021

All online stores need some sort of fulfillment. Whether that's self-fulfillment, third-party logistics, or dropshipping depends on the type of organization. We recommend looking into which style of fulfillment works for you as your business grows. The goal is to find a fulfillment partner near your primary customers.

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Fulfillment Shipping Costs Shopify Shipping 104

365 Retail

AUGUST 23, 2022

It is a great time to be a consumer – never before has there been so much online choice. Brands are recognising the potential of a multi-marketplace approach and key ecommerce players around the world – Walmart, eBay, Best Buy – are enjoying spectacular growth and increased shopper numbers. Alan Chester, VP of eCommerce at Luzern.

Multi-channel 111

Multi-channel eCommerce Payment Services eCommerce Marketing 111

ChannelAdvisor

AUGUST 25, 2022

You hear it over and over again: “Diversify your channel mix” and “reach shoppers wherever they are.” Joining new marketplaces comes with a number of challenges, from lack of channel-specific expertise to thinning profit margins. Yet, challenges like these shouldn’t stand in your way to multi-marketplace bliss.

Multi-channel 105

Multi-channel Fulfillment Webinar eCommerce 105

SellBrite

AUGUST 31, 2021

For many ecommerce merchants, it’s difficult to independently handle order fulfillment. On top of operational challenges, fulfillment isn’t cheap. According to Statista, 53% of merchants revealed that their fulfillment costs had risen in 2020. What is Walmart Fulfillment Services? Eligibility.

Merchant Services 78

Merchant Services Fulfillment Shipping Costs Shipping 78

Algopix

SEPTEMBER 12, 2023

However, as many sellers on Amazon are facing the issue of manually having to add their product listings to the catalog only one at a time, it can surely be a time-consuming and tedious process without the right tools at hand. Sellbrite works with well known online marketplaces and shopping carts, including Amazon, eBay, Walmart, and Shopify.

Multi-channel 95

Multi-channel eCommerce Shipping Costs eCommerce Software 95

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Today, it is possible to stimulate all consumer senses online. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 29, 2021

consumers starting their online searches on Amazon, it essentially functions as a product search engine — and a very popular one at that. By November, they were multi-millionaires.”. It’s not just another channel, [Amazon] is where people are buying. Striking it Rich: From Mom-and-Pop to Multi-Millionaire.

Multi-channel 344

Multi-channel eCommerce Fulfillment Accessories 344

Kissmetrics

APRIL 20, 2021

However, it requires synergy between online commerce channels and physical retail to succeed. Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. consumers have leveraged BOPUS to make purchases. Here are some tips to consider.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Retail TouchPoints

SEPTEMBER 6, 2022

The retailer employs 40,000 workers at 1,300 of its own stores, 200 locations inside Target stores, and six fulfillment centers with a seventh on the way. We know that consumer journeys are changing and they’re no longer shopping in a linear fashion,” said Bayer-Thomas. This will reduce walking for our associates by 47%.”.

Supplies 278

Supplies Shipping Costs Travel Multi-channel 278

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. ADDITIONAL LISTENING: 2.

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Landlords need to be more flexible with retailers, not only in the duration of their space but how to get out of it and/or how they use it, so it can be more multi-purpose.”

Outdoor 296

Outdoor Omnichannel Vend Multi-channel 296

GetElastic

AUGUST 24, 2016

While the industrial IoT got an earlier start, the consumer IoT is not far behind and it is going to be big. Reimagining the Point of Sale Using many of the same underlying technologies, the consumer IoT gives merchandisers a whole new perception of what ‘place’ even means in the multi-channel universe. Really big.

Consumer 113

Consumer Multi-channel Channel Point of Sale 113

Retail TouchPoints

AUGUST 25, 2021

Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. Digital shelf analytics from online marketplaces, retailers, and social channels. Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

AUGUST 11, 2022

Not to mention consumers love them, with 80% saying they plan to purchase more gift cards in 2022. In the past year, the industry has seen multiple multi-million-dollar lawsuits filed and settled against well-established brands such as Dunkin’ and H&M.

Gifts 277

Gifts Payment Services Payments Multi-channel 277

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. As such, it garners consumer trust. Does that sound good? Let's dive into the meat and potatoes of this blog post! What is The Shopify-Amazon Integration?

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Wiser

FEBRUARY 21, 2024

Panelists emphasized the significance of seamless integration of digital tools in response to COVID-19, which enabled continued engagement with consumers and efficient operational management. The importance of agility in sales strategies was highlighted, as brands recalibrate their approaches to meet consumers where they are.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

SellBrite

NOVEMBER 1, 2019

The battle to win consumer holiday spend this year is heating up as we edge deeper into the holiday season and shoppers start preparing their lists. The holiday season is synonymous with consumer spending—and a lot of it—resulting in increased sales and profits. Why Fast Delivery is Key to Winning Holiday Spend. Brand awareness.

Shipping Costs 100

Shipping Costs Multi-channel Shopify Fulfillment 100

Steve Dennis

JULY 6, 2021

Unfortunately, much like the years-long fascination with the “retail apocalypse” and just about all things omni-channel, there is some truthiness in all this, but not much that provides tangible strategic guidance. Consumers traveled there to see stuff, pay for it, and take it home with them. The hybrid shopping journey.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Steve Dennis

APRIL 11, 2022

Importantly order fulfillment remained essentially the same. For the most part, whether you were an established multi-channel retailer (Lands’ End, Williams-Sonoma, et al) or part of the new breed (Amazon, Pets. In the vast majority of cases, ordered online still meant that orders were fulfilled via the mail.

eCommerce 88

eCommerce Shipping Costs Fulfillment Multi-channel 88