Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. Gen X Homeowners Making Improvements. Here’s what our analysis revealed.

Improvements 289

Improvements Home Furnishings Shipping Costs Customer 289

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago.

Improvements 239

Improvements Retail Mobile Customer Experience 239

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. Of the 30,000 new consumer products released each year, most of them fail. Most refer to the process as a sprint, and it is — except it’s the distance of a marathon. Better engagement.

Improvements 243

Improvements Supplies Consumer Operations 243

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 251

Improvements Customer Experience Customer Customer Loyalty 251

Forrester eCommerce

MARCH 26, 2024

Learn about the potential of predictive AI — and, now, generative AI — in enhancing loyalty programs and strategies.

Improvements 392

Improvements Customer Loyalty B2C Consumer 392

Retail TouchPoints

MARCH 13, 2024

The company promises “immersive and interactive” experiences across 19 departments, ranging from furniture and décor to outdoor and home improvement. ” Wayfair also plans to give away a total of $250,000 to empower consumers to create a space that reflects their own personal style. just outside of Chicago.

Consumer 215

Consumer Outdoor Improvements Marketing 215

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”;

Payment Services 276

Payment Services Consumer Small Business Retail Banking 276

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 248

Merchant Services Payment Services Consumer Clothing 248

TalkingRetail

AUGUST 25, 2023

Consumer confidence ticked up again in August following a dip in July, according to the latest figures from GfK. The market analyst’s latest monthly barometer shows UK consumer confidence grew by five points in August to reach an overall figure of -25. Joe Staton, client strategy director at GfK, said: “Against a backdrop of falling.

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Improvements Consumer Marketing Retail 52

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 225

Consumer Leisure Multi-channel Retail 225

Groove

NOVEMBER 12, 2020

In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Do you need some insight into how to improve customer experience? When consumers see that their peers love an item, they'll be more inclined to purchase it.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Groove

AUGUST 10, 2021

Front end developers create everything consumers interact with directly, and they implement visual, interactive elements for people to engage with. They design, fix and alter software to ensure that any program a consumer engages with on the front end of a website delivers the requested data or information back to the consumer.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Groove

JULY 30, 2020

Ensure your mobile eCommerce design evolves as consumers' shopping preferences change by staying up to date with the latest mobile eCommerce trends and strategies. Cater to the consumers who regularly shop on mobile devices by optimizing your online store for mobile. 5 Mobile eCommerce Design Tips To Implement ASAP. Use Sticky CTAs.

Mobile eCommerce 366

Mobile eCommerce eCommerce Design Mobile Improvements 366

Kissmetrics

SEPTEMBER 21, 2020

Guides’ additional content can increase your business’s visibility and make it easier for consumers to get the information they need. With most consumers heading online to search for local businesses, and mobile search on the rise, increased visibility is more critical than ever before. Becoming a Local Guide is simple.

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Improvements Payment Services SEO Information 363

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. When Wish debuted in 2010 it took the U.S.

Shipping Costs 328

Shipping Costs Consumer Supplies Shipping 328

Retail TouchPoints

AUGUST 1, 2023

But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams. Connected Tech and Data Make Dynamic Content a Reality Consumers consult their digital devices before and during in-store shopping trips.

Improvements 236

Improvements Management Information Download 236

Groove

OCTOBER 27, 2020

Website Design Best Practices: 5 Ways To Improve UX. Compress images to improve page load time. Consumers lack patience, and they want to know immediately how a brand will benefit them. Compress Images To Improve Page Load Time. Keep the most important content above the fold. Limit text on product pages. Conclusion.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Kissmetrics

DECEMBER 9, 2020

Unguided systems will create an algorithm and then look for ways to improve it going forward. Using Machine Learning to Improve Your Marketing. The long and short of it is machine learning can be used to improve just about every part of your digital marketing efforts. Personalization matters for consumers.

Improvements 313

Improvements Marketing Toys Consumer 313

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 230

Shipping Costs Improvements Live Chat Retail 230

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

Consumer 240

Consumer Customer Loyalty Customer Experience Recommendation 240

Retail TouchPoints

NOVEMBER 17, 2023

Market conditions are dynamic, and consumer preferences change — retailers and manufacturers need to adapt to these factors quickly. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 250

Shipping Costs Customer Experience Supplies Improvements 250

Retail TouchPoints

SEPTEMBER 11, 2023

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy. But as homes have become more and more digitized, Best Buy decided it was time to let DIYers know how it could help them up their (smart)home improvement game. How do we create a crawl, walk, run?,”

Consumer 251

Consumer Multi-channel Electronics Improvements 251

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 352

Consumer Retail Travel Omnichannel 352

Retail TouchPoints

DECEMBER 30, 2022

Even as technology evolves favoring merchants, criminals always seem to bounce back with a new modus operandi — indeed, they have moved on from attacking merchants directly to skimming card data from the consumer browser. Once installed, criminals have access to everything that is entered by the consumer.

Merchant Services 308

Merchant Services Payment Services Payments Consumer 308

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. Consumer promotions, on the other hand, primarily target the end-user of a product or service—the customers. What is Consumer Promotion?

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

APRIL 11, 2023

is expanding its existing slate of design tools and services with the debut of an Interior Design Service, offering consumers and businesses the chance to connect virtually with an interior design expert to help develop any space. In true Ikea form, the service is priced affordably, starting at $99 for consumers and $299 for businesses.

Home Furnishings 239

Home Furnishings Consumer Document Improvements 239

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Over the last few years, consumers have come to expect personalization from the retail brands that they love.

Consumer 316

Consumer Marketing Mobile Customer Experience 316

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? If not, you should consider it. Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. Services providers help here.

Improvements 349

Improvements Technology Blog Customer Loyalty 349

Retail TouchPoints

AUGUST 12, 2021

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. But realizing these benefits has generally required that researchers forfeit the open-ended questions that allow them to truly “hear” the consumer’s voice.

Improvements 317

Improvements Social Media Consumer Technology 317

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Improvements 225

Improvements Omnichannel Fulfillment eCommerce 225

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

Consumer 272

Consumer Social Media Improvements Customer Loyalty 272

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 223

Consumer Goods Operations Consumer Supplies 223

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 275

Consumer Fulfillment Order Fulfillment Shipping 275

Retail TouchPoints

MAY 18, 2023

To continue on a positive trajectory, the retail sector must focus on the growth being driven by consumers’ continued adoption of online shopping. Pay-per-click advertising (PPC) is among the most cost-effective ways to boost sales online, by allowing brands to efficiently reach the right consumers at the right time.

Improvements 250

Improvements PPC Retail Financial Services 250

Kissmetrics

DECEMBER 12, 2017

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. Geo : Understanding where in the world people are consuming your content helps you allocate budget and resources effectively. The best approach to improving your email marketing results is to optimize each stage of the journey.

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Improvements Marketing Social Media Blog 491

Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 212

Consumer Food and Beverages Retail Supplies 212