Retail TouchPoints

NOVEMBER 26, 2024

There are many reasons why consumers choose the products they buy and the brands they buy them from. However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. That’s called loyalty.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

JANUARY 6, 2025

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

JUNE 5, 2025

For todays consumers especially younger generations sustainability is increasingly a priority. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate.

Consumer 162

Consumer Customer Retail Recommendation 162

Retail TouchPoints

APRIL 9, 2025

Long considered an industry secret, data scraping has grown into a mature industry, while the real-time information it provides enables major companies to remain price competitive, identify fraudulent sellers of products and provide a more seamless, customer-centric shopping experience.

SEO 147

SEO Automotive Information Outdoor 147

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is supporting the retail industry in this way, too.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. Thats a testament to the fact that people use it to home in on their experience and their consumption and get more out of each consumption.

Recommendation 305

Recommendation Download Consumer eCommerce 305

Retail TouchPoints

JANUARY 15, 2025

Learn by Doing, but Dont be Afraid to Admit what You Dont Know Although Ross acknowledged her business acumen, she admitted that she had a day job that prevented her from knowing all aspects of the retail industry, inside and out. As we all know in retail, the consumer is fast to change their mind, she admitted. I am a shopper.

Marketing 279

Marketing Operations Consumer Retail 279

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. In addition, South Korean consumers are known for their quick adoption of new technologies.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. Reflections on Tariffs and Trade Disruptions PAN: Since the results of the U.S. administration.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. of all purchased goods were returned to retailers.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. This is a more straightforward use case for AI implementation, and one that consumers have come to know and crave.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

JANUARY 7, 2025

The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources. Also, adhere rigidly to the number of days post-purchase the consumer is given to make their return and avoid cash refunds wherever possible.

Supplies 278

Supplies Fulfillment Electronics Management 278

365 Retail

JUNE 16, 2025

6G is coming, and it’s set to revolutionise the retail industry. 6G will be game-changing in this sense, but the opportunities it will provide the retail industry will extend far beyond the shop floor. High data rates, ultra-low latency and edge computing will ensure a smoother experience for consumers.

Retail 99

Retail Technology Supplies Reference 99

Retail TouchPoints

JANUARY 7, 2025

If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Holiday sales data from Mastercard, Visa and Salesforce pointed to improving consumer confidence. Question 1: What does my target consumer value?

Merchant Services 278

Merchant Services Consumer Retail Subscription 278

Retail TouchPoints

OCTOBER 31, 2024

Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

Document 288

Document Accessories Fashion Shipping 288

Retail TouchPoints

DECEMBER 24, 2024

For decades, household name brands have topped the consumer market. Theyve dominated shelf space at retailers around the world while owning consumer mindshare thanks to massive marketing budgets, established reputations and widespread recognition. All of that is changing. Have you tried their Chili Lime Tortilla Chips?)

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

Groove

NOVEMBER 5, 2024

With the right data structure, you’re not just advertising products—you’re curating targeted experiences that meet consumers where they are, in-store or online." Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 434

eCommerce Management BigCommerce Merchant Services 434

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. Establish Trust To help establish consumer trust, we recommend positioning your brand as an industry expert.

eCommerce 336

eCommerce Marketing Social Media White Paper 336

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms.

eCommerce Platforms 392

eCommerce Platforms B2B Payment Services eCommerce 392

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Retail TouchPoints

JULY 10, 2025

But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. These campaigns took different paths and strategies, but all drove measurable consumer engagement that signals intent and powers future business growth.

Retail 247

Retail Clothing Apparel Consumer 247

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JUNE 24, 2025

credit card payments dominate, but in Germany, nearly 50% of consumers prefer bank transfers or Buy Now, Pay Later (BNPL) options. A 2023 study found that nearly 42% of consumers who experience a false decline abandon their purchase entirely. Take the example of the gaming industry, where payment preferences vary widely.

Merchant Services 243

Merchant Services Payment Services Payments Banking 243

Retail TouchPoints

DECEMBER 16, 2024

Industries such as fashion, for example, face significant customer stakeholder pressure as well as complex, decentralized supply chains with the heavy burden of Scope 3 emissions (approximately 96% of the sector’s total). The retail sector faces significant challenges in achieving sustainability. Our research highlights that U.S.

Supplies 277

Supplies Fashion Management Operations 277

Groove

DECEMBER 11, 2024

How to Grow Your Email List It's not uncommon for consumers to opt out of emails, causing the size of these lists to gradually shrink. Emerging Trends in Email List Building Email marketing may be the oldest form of digital marketing still relevant today, but numerous emerging trends are nonetheless changing the face of the industry.

eCommerce 326

eCommerce Social Media White Paper Seminar 326

Retail TouchPoints

APRIL 3, 2025

In the first quarter each year, announcements of store closings often fuel speculation about the state of physical retail and the strength of the industry. In fact, the marketplaces industry, and brick-and-mortar retail specifically, is healthy, with underlying metrics demonstrating that demand for space continues to outpace supply.

Presentation 147

Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

BigCommerce 298

BigCommerce Retail B2C Channel 298

Retail TouchPoints

FEBRUARY 14, 2025

Thats especially important when todays media-savvy consumer understands the difference between paid-for promotions and editorial reviews. In fact, according to a recent study more than half (53%) of consumers do not trust influencer content. For the beauty industry, staying authentic isnt a nice idea, its a business imperative.

Beauty and Health 232

Beauty and Health Social Media SEO Consumer 232

Retail TouchPoints

DECEMBER 17, 2024

Our customers look to Davids for all things wedding and planning, and Pearl Media Network will now allow advertisers to authentically capture our audiences, tapping into consumers during the household formation a true first for the industry, said Elina Vilk, Chief Business Officer at Davids Bridal in a statement.

Social Media 246

Social Media Gifts Consumer Other 246

Retail TouchPoints

MAY 7, 2025

That requires a coordinated effort from policymakers, retailers and consumers to reject the exploitation at the heart of fast fashion and ensure no business can continue to operate with forced labor in its supply chain. What Retailers and Consumers Can do Now Governments cant fix this alone. Consumers too have a role to play.

Fashion 250

Fashion Clothing Supplies Operations 250