Ecommerce Platforms

OCTOBER 4, 2022

Since merchants and consumers are increasingly moving their activities online, the global online retail market now accounts for nearly 20% of all retail sales. For the uninitiated, friendly fraud is when a consumer intentionally makes an online purchase on a debit or credit card, which they later dispute with their bank.

Merchant Services 195

Merchant Services Payment Services Banking Payments 195

Retail TouchPoints

MARCH 8, 2021

2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages. With a knowledge base that now spans nearly 15 years, he is a global email expert and thought leader. Wider use of authentication tools.

Customer Data 180

Customer Data Travel Banking Mobile 180

Ecommerce Platforms

NOVEMBER 10, 2021

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. The easy-to-use environment ensures businesses can collect valuable information about business consumers. Zendesk Pros ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Optimizely

NOVEMBER 1, 2018

Individual consumers will spend much longer researching and deciding on the right brand when forking out a few thousand dollars for a TV, rather than a few dollars for a toothbrush. Both of the above are examples of B2C products, but the length of the sales cycle is very different for the two products. Spectrum King LED.

B2C 354

B2C Marketing B2B Article 354

Ecommerce Platforms

OCTOBER 19, 2022

Adserea's product catalog is organized into 11 niches, including: Fashion and accessories Automobiles and motorcycles Computer, office, and security Consumer electronics Home improvement tools Pet supplies Jewelry and watches Outdoor sports and survival gear Gadgets and phone accessories Toys for kids and babies Beauty, health, and hair.

Shipping Costs 160

Shipping Costs WooCommerce Shopify Recommendation 160

Ecommerce Platforms

MAY 18, 2021

You can also create your own knowledge base for your website, enable live chat, and route conversations to the most appropriate agents. You can easily create an online knowledge base for your consumers. You can efficiently create pipelines and manage inquiries from one centralized inbox. Hubspot's Cons ??.

Social Media 210

Social Media Live Chat SEO Management 210

Ecommerce Platforms

MARCH 8, 2023

These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance. is a popular customer service platform, offering access to team chat, live chat, ticketing, CRM capabilities, knowledge bases and more.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance. is a popular customer service platform, offering access to team chat, live chat, ticketing, CRM capabilities, knowledge bases and more.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MAY 19, 2021

It also empowers the consumer to see how other sizes would fit them before making a final purchasing decision. Once a customer has filled out this survey and received a sizing recommendation, Kiwi Sizing automatically updates the consumer's info and applies it to all of your products. Custom Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

Algopix

AUGUST 30, 2023

Podcasts have emerged as a dynamic medium that offers a unique blend of convenience and depth for consuming information. Staying Abreast of Industry Trends The eCommerce landscape is in a constant state of evolution, with trends and consumer preferences shifting rapidly. eCommerce podcasts serve as exactly that.

eCommerce 108

eCommerce Shopify Information Technology 108

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Consumers want answers fast, and they want them to be accurate to their needs. 3 Data-Backed Reasons why Customer Service is Essential. With tools like Advocate.ly That’s a winning customer service strategy.

Payment Services 180

Payment Services Games Live Chat Customer 180

GetElastic

AUGUST 26, 2019

Regulators first introduced this process more than four decades ago as a consumer protection mechanism. Consumer protection is important; we need processes like this in place to protect individuals and ensure trust and confidence in payment cards. Without the right strategies in place, those returns could devolve into chargebacks.

Merchant Services 144

Merchant Services Management Payment Services Payments 144

Ecommerce Platforms

JUNE 15, 2022

In fact, 92% of consumers would buy again if the return process was easy. Here you can identify return trends and learn more about your shopper's consumer habits. At least 30% of all products ordered online are returned due to damage, mismatched expectations, or a completely wrong product sent out in the first place.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

iVend

APRIL 17, 2023

But retail data analytics, trawling through these vast reams of data is a time consuming task. Having understood what is being asked, it accesses its database of knowledge (based on previous answers to similar questions), formulates an answer and responds, also in natural language.

POS 96

POS Omnichannel Retail Social Media 96

Ecommerce Platforms

APRIL 26, 2023

That means more options for consumers, but more confusion too. Today’s consumers are looking for more flexibility with their personal finance options, without having to rely on traditional lenders. Of course, for both merchants and consumers alike, buy-now pay-later services can have their risks too.

Merchant Services 104

Merchant Services Payment Services Banking Download 104

ESW

SEPTEMBER 28, 2020

With stores shuttered, many consumers are buying online for the first time ever. From reinforcing trust and decreasing friction to increasing support and improving accessibility, here are five ways DTC brands can tailor their websites to meet the needs of consumers unfamiliar with online shopping. and Canada.

Shipping Costs 78

Shipping Costs Payment Services Live Chat eCommerce 78

Groove

NOVEMBER 25, 2019

Pro - Did you know that 60% of consumers have stopped doing business with a brand because of a poor customer service experience ? HubSpot also does a phenomenal job of owning and updating their knowledge base. Service Hub. Response times average about 1 business day, but help is often offered immediately on chat.

BigCommerce 312

BigCommerce B2B eCommerce Marketing 312

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. This means that SMS marketing is still a preferred channel for consumers and all you need is the right SMS marketing tool to launch your campaign. There’s also a knowledge base section and a help center for DIY resources. ?

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Ecommerce Platforms

AUGUST 29, 2022

With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. Rewards apps allow you to implement different kinds of rewards based on customer behavior. Alternatively, you can use the self-service knowledge base to address common questions.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Wiser

DECEMBER 29, 2020

This is another option for logistics outsourcing that somewhat larger eCommerce and direct-to-consumer brands can consider as they find ways to outsource everything that isn’t a core competency. Switching logistics providers can be incredibly time-consuming and costly. In this article, we’ll look at fourth-party logistics.

Shipping Costs 158

Shipping Costs Supplies Reference Shipping 158

ChannelAdvisor

APRIL 13, 2023

But doing it manually is time-consuming and inefficient, especially as your business expands to more channels. They ensure your product content stays visible to the most relevant audiences and search terms that consumers are using. That way, you never waste time or money on your sales or ad tactics.

eCommerce 52

eCommerce Channel Management Demo 52

ChannelAdvisor

APRIL 13, 2023

But doing it manually is time-consuming and inefficient, especially as your business expands to more channels. They ensure your product content stays visible to the most relevant audiences and search terms that consumers are using. That way, you never waste time or money on your sales or ad tactics.

eCommerce 52

eCommerce Channel Management Demo 52

Ecommerce Platforms

AUGUST 22, 2022

That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. Richpanel is no slouch in the documentation game, seeing as how it has a strong selection of articles in its knowledge base. You can also tap into the Richpanel blog for less technical topics when compared to the knowledge base.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

BigCommerce

JUNE 20, 2017

With 3 distinct divisions, and thousands of products it is quite a complicated site which needed to feel easy to the consumer. Greenbee gives consumers the options they want in a user friendly and simple online format that they can research and place their order from the comfort of their home.

BigCommerce 266

BigCommerce eCommerce Shipping Costs Web Design 266

Ecommerce Platforms

FEBRUARY 10, 2020

It’s no secret customer service plays a huge role in consumer satisfaction when people shop online. Gorgias ’ mission statement is simple; to help independent e-commerce brands provide outstanding customer service to their consumers. Connection with knowledge base platforms like elev.io & helpdocs.io.

Live Chat 104

Live Chat Merchant Services Multi-channel Magento 104

365 Retail

OCTOBER 11, 2022

For example, Rosetta Translation specialise in high-quality document translation and other language services; they also provide multi-sector expertise, so your industry is sure to be covered by their knowledge base. . This will help to cement your brand identity and will drive up your levels of consumer engagement exponentially.

Social Media 52

Social Media Document Banking eCommerce Platforms 52

Ecommerce Platforms

JANUARY 24, 2022

In fact, as many as 60% have used such a service, with some consumers using ‘buy now, pay later' options more than once a week. . As its name implies, BNPL apps enable consumers to purchase a product and then pay for it in installments (usually across a few weeks or months). So what is this new trend?

Merchant Services 104

Merchant Services Payment Services Food and Beverages Shipping Costs 104

Kissmetrics

JANUARY 27, 2021

It’s simpler, hassle-free, and less time-consuming. Another tip would be to look for web host providers that have a knowledge base and resource center. In those cases, you’ll have to purchase a domain before using the hosting service. Here’s my take on this: It’s better to buy hosting and domain name together.

Live Chat 276

Live Chat Recommendation Other Blog 276

Whisbi

JULY 11, 2019

The chatbot is encoded to process customer queries, scan its internal knowledge base, and then supply a tailored, contextual answer in real-time. Thanks to the inherent value for both consumer and business, Conversational Marketing is projected to be worth $1.25 billion by 2025. It’s Cost Efficient for Your Business.

Marketing 68

Marketing Magazine Social Media Consumer 68

Kibo

AUGUST 3, 2021

With these powerful updates, Kibo Personalization users can more easily deliver powerful recommendations experiences that deliver on rising consumer expectations. For more information, check out the updated knowledge base here. Recommendation Strategy Configuration Enhancements.

Recommendation 62

Recommendation Improvements Information Customer Data 62

Profitero

FEBRUARY 15, 2017

Previously published in Consumer Goods Technology , Nielsen’s VP Digital Measurement and Profitero’s SVP Strategy and Insights Keith Anderson identify 10 tips and insights to help consumer brands create a successful eCommerce strategy in 2017 and beyond. Manufacturers can’t build their consumer knowledge base by themselves.

eCommerce 60

eCommerce White Paper Electronics Document 60

Ecommerce Platforms

MAY 5, 2021

You’ll also benefit from website traffic analytics, including data about your orders, consumer trends, and site traffic. You can also access the extensive online Knowledge Base, where you'll find self-help materials on topics like: Web hosting. The Standard plan comes with WooCommerce and a storefront theme already installed.

WooCommerce 198

WooCommerce Payment Services Shipping Costs Live Chat 198

GetElastic

APRIL 16, 2020

B2B buyers don’t live entirely behind a desk -- many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. Build.com uses augmented reality to help both consumers and on-site contractors visualize products in-context.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

Shipping Costs 180

Shipping Costs Payment Services Consumer Merchant Services 180

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Self-service options: Self-service tools like FAQs and knowledge bases empower customers to find answers on their terms.

Customer Experience 305

Customer Experience Arts Customer Telecommunications 305

GetElastic

APRIL 16, 2020

B2B buyers don’t live entirely behind a desk -- many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. Build.com uses augmented reality to help both consumers and on-site contractors visualize products in-context.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

Groove

DECEMBER 4, 2018

In terms of service, HubSpot creates a direct connection to your customers through various features including tickets, customer feedback, and a knowledge base. With HubSpot, you’ll be able to create a responsive webpage filled with the content that consumers crave. Choosing The Right CRM.

Technology 199

Technology Information Social Media Management 199