Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. As retailers plan for the future, getting and keeping the flexibility needed for retail success will require mobile-only strategies. ” What’s Next?

Mobile 264

Mobile Payment Services Technology Payments 264

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

Omnichannel 276

Omnichannel Social Media Mobile Fashion 276

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 291

Omnichannel Fulfillment Shipping Costs Social Media 291

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Omnichannel 259

Omnichannel Merchant Services BigCommerce Payment Services 259

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 238

Mobile Mobile eCommerce eCommerce Shipping Costs 238

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 304

Consumer Omnichannel Leisure Supplies 304

Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

POS 214

POS Mobile Point of Sale Channel 214

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 348

Consumer Retail Travel Omnichannel 348

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., I’m going to book a trip.’”

Travel 284

Travel Consumer Shipping Drop Ship 284

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

POS 215

POS Mobile Payment Services Technology 215

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Customers will respond positively to an omnichannel experience that meets their ever-changing needs.

Consumer 233

Consumer Omnichannel Retail Technology 233

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. In fact, according to Facebook , 58% of consumers are more confident messaging a business than calling them.

Omnichannel 250

Omnichannel Customer Loyalty B2C B2B 250

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season. What does this look like?

Consumer 314

Consumer Marketing Mobile Customer Experience 314

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 266

Omnichannel eCommerce POS Operations 266

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 329

Consumer Omnichannel Customer Experience Technology 329

RTP blog

OCTOBER 7, 2019

We see smart retailers playing to their strengths and investing in creating the sorts of omnichannel shopper experiences that pure play e-Commerce giants can’t. Mobile Isn’t Optional In just two years, mobile will make up 75% of all e-Commerce globally. Target is navigating this trend perfectly in the back-to-school season.

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Starbucks & Dunkin Donuts.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

GetElastic

FEBRUARY 8, 2019

It’s projected that by 2021, mobile will account for 54% of total ecommerce sales. Mobile commerce has enhanced the shopping experience for consumers worldwide by making online transactions quick, convenient and smooth. Why optimize for mobile commerce? 6 ways to optimize mobile commerce: 1.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

Retail TouchPoints

NOVEMBER 30, 2022

Black Friday was a very big day and this continues to be an incredibly important bellwether, reflecting both the consumer psyche as well as the strength of our economy.”. I think it’s turning out to be even bigger than we expected in terms of seeing enthusiasm across consumers and the shopping public.”. year-over-year.

Mobile 242

Mobile Outdoor Travel Gifts 242

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though a relatively new channel for retailers in the U.S., live selling is proving to be a lucrative offering.

Consumer 258

Consumer Social Media Retail Live Chat 258

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. More than half of US shoppers have made a purchase using a mobile device, yet at the same time, only 12% of consumers find mobile shopping convenient. Because of that, many marketers assume you need to build an app in order to succeed in mobile commerce.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye?

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 252

Omnichannel POS Mobile Operations 252

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Programmatic platforms have made embracing “other” omnichannel solutions, including digital audio, very easy for RMNs and self-serve buyers.

Retail 284

Retail Omnichannel Channel Mobile 284

Retail TouchPoints

SEPTEMBER 15, 2023

This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand. The 2,000-square-foot space is the 46th True Religion store in the U.S.

Accessories 254

Accessories Omnichannel Apparel Mobile 254

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Omnichannel 259

Omnichannel Shipping Costs Operations Fulfillment 259

Salsify

OCTOBER 27, 2023

From mobile, desktop, and social to brick-and-mortar stores, direct-to-consumer (DTC) websites, and third-party retailers, consumers have a wide range of options for how, when, and where to shop.

Multichannel 78

Multichannel Omnichannel eCommerce Mobile 78

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 260

eCommerce Omnichannel Comparison Shopping Recommendation 260

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities. Leveraging Mobile Technology .

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

iVend

NOVEMBER 14, 2022

A mobile retail strategy is critical to the success of retailers. Shoppers have their mobile device with them anywhere and everywhere, putting the retail experience at their fingertips 24/7/365. iVend for Magento iVend helps retailers to engage mobile shoppers. iVend for Magento iVend helps retailers to engage mobile shoppers.

Mobile 97

Mobile Retail Social Media Magento 97

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . Apple’s ad policy changes are already impacting spend on social media and mobile. There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs.

Omnichannel 260

Omnichannel Marketing Social Media Channel 260

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 72

Omnichannel eCommerce Shipping Costs Social Media 72

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 We live in a retail environment where consumers continue to demand more and more of the brands they buy from, or risk shuttering (as we’ve seen with Sears and Payless.)

Consumer 150

Consumer eCommerce Omnichannel Channel 150