Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Forrester eCommerce

NOVEMBER 5, 2018

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps.

Mobile 328

Mobile Retail Marketing Online Retail 328

Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? In August 2021, online prices were up 3.1% on desktop (up 1%) and 1.9%

Consumer 262

Consumer Home Furnishings Apparel eCommerce 262

Retail TouchPoints

JUNE 22, 2021

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

eCommerce 243

eCommerce Mobile Online Retail Shopify 243

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. How can consumers stay safe while using contactless payments? banks now offer NFC-enabled credit cards, although you may have to request one specifically.

Payment Services 227

Payment Services Consumer Vend Point of Sale 227

Algopix

MARCH 25, 2024

In the bustling world of e-commerce, where countless brands compete for consumer attention, establishing a distinctive identity is paramount. Amidst this digital cacophony, Amazon stands tall as a titan of online retail, connecting millions of sellers with eager shoppers worldwide.

eCommerce 116

eCommerce eCommerce Platforms Mobile Consumer 116

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . UK, Germany and France. and Germany) or gift cards (UK and France). and Germany) or gift cards (UK and France).

Merchant Services 275

Merchant Services Shopping Carts Gifts Mobile 275

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. mentality that many customers have while shopping on mobile (i.e.

Mobile 150

Mobile Retail Social Media Presentation 150

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Soon, they’ll need to find ways to make in-store shopping as convenient as online ordering. Retailers, Are You (Socially) Listening?

Consumer 190

Consumer Payment Services Fulfillment Multi-channel 190

ESW

MAY 11, 2020

Consumers used physical currency in just over one quarter (26%) of transactions in 2018, according to research by the Federal Reserve. Debit and credit cards are now the most popular choice for consumers, but even these trusted payment methods are under threat. Electronic and mobile payment solutions are proliferating.

Mobile Payments 78

Mobile Payments Merchant Services Payment Services Mobile 78

RTP blog

JANUARY 14, 2019

that a consumer’s average attention span as it relates to online activity is six seconds. As such, connectivity — amplified by the rise of mobile technology — has fundamentally changed how we communicate, work, shop and transact with one another. At Western Union, we are no stranger to this trend.

Financial Services 150

Financial Services Technology Online Retail Retail 150

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried.

Social Media 299

Social Media Multi-channel Consumer Comparison Shopping 299

Retail TouchPoints

JUNE 23, 2021

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

eCommerce 148

eCommerce Mobile Online Retail Shopify 148

Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

JULY 23, 2021

We have seen new shops, small shops and global fashion brands create or add a stronger online presence to adapt to the changes the pandemic created. . Another residual challenge that arose due to circumstances, was a new consumer mindset. Online is Now a ‘Need to Have’. According to Digital Commerce 360 , “consumers spent $861.12

Fashion 264

Fashion eCommerce eCommerce Platforms Social Media 264

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Electronics 289

Electronics Consumer Electronics Games Point of Sale 289

BigCommerce

DECEMBER 19, 2017

Digital commerce continues to be top of mind for online retailers. Consumers shop more and more across a variety of devices and channels. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. The method in which consumers shop is continually evolving.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.

Retail 279

Retail Social Media Channel Multichannel 279

365 Retail

DECEMBER 9, 2021

Klarna, the global retail bank, payments, and shopping service, today announced the launch of the Klarna browser extension, which had been in beta testing with over 100,000 consumers. The browser extension also enables coupons & cashback offers to be automatically added to purchases, saving consumers time and money.

Merchant Services 64

Merchant Services Consumer Payment Services Shopping Carts 64

Retail TouchPoints

FEBRUARY 12, 2024

With shoppers handing over personal and credit card information without batting an eyelash to online retailers, cybercriminals are presented with the perfect opportunity to strike. Fortunately, shoppers don’t just have to cross their fingers and hope threat actors overlook their shopping carts.

Social Media 282

Social Media Payments Shipping Download 282

Retail TouchPoints

AUGUST 25, 2021

If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. From Monolith to Microservices.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

GetElastic

NOVEMBER 11, 2019

Singles’ Day was aimed to publicize online shopping and encourage sales in the quiet period between Golden Week in China and Christmas. Consumers spent $1 billion on Alibaba platforms in the first 1 minute and 25 seconds of last year’s event and racked up $30.8 1] That is more than the Annual GDP of Uganda or Estonia.

Online Retail 100

Online Retail Merchant Services Payment Services Retail 100

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

ecomdash

APRIL 2, 2019

It’s estimated that consumers spent $23.1 Make sure your Mother’s Day sections are optimized for mobile devices. Careful planning and implementation of marketing campaigns and promotions is essential for online retailers, and that includes getting ready and capitalizing on holiday spending. Final Thoughts.

Online Retail 74

Online Retail Marketing Gifts Shipping Costs 74

Retail TouchPoints

MARCH 6, 2023

It is widely regarded as the first formal theory of marketing and, as an idea, it precedes the invention of TV, cinema, the internet and mobile phones — each of which has added to the range of options available to marketers and indeed to consumers today.

Retail 289

Retail Customer Experience Consumer Marketing 289

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 290

Payments Omnichannel Payment Services Consumer 290

365 Retail

AUGUST 19, 2022

While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind has found.

Mobile 52

Mobile Customer Retail Channel 52

ROI Revolution

JUNE 7, 2018

Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website. Less than 1% of overall glasses sales were online. So how were they able to take a brick-and-mortar industry, and convert it into an online powerhouse?

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

JANUARY 18, 2023

Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. And then on the other side of that, you have Gen Z and millennials that are very accustomed to a seamless mobile experience.

eCommerce 277

eCommerce B2C Online Retail B2B 277

Retail TouchPoints

JANUARY 16, 2023

Experts predict that worldwide retail ecommerce sales will grow by 56% over the next few years, reaching approximately $8.1 As consumers continue to turn to ecommerce shopping, CPG brands must find ways to win the attention of online shoppers to drive product sales. trillion by 2026.

Social Media 162

Social Media Consumer eCommerce Online Retail 162

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

Wiser

DECEMBER 18, 2023

Efficient use of digital space, compelling product descriptions, high-resolution images, and positive customer reviews are all crucial components of an effective online shelf. However, the dynamic nature of eCommerce platforms presents retailers with various challenges. Why is DSOS critical for online retailers?

Online Retail 139

Online Retail Information Improvements Management 139

Groove

NOVEMBER 22, 2019

By 2021, mobile eCommerce will account for 54% of total online sales. Snapchat eCommerce Collection Ads are the most product-friendly option available for online retailers. Snapchat users are 20% more likely to make purchase s on their mobile devices than non-Snapchatters. Buying habits of users. Collections.

eCommerce 341

eCommerce Social Media Mobile eCommerce Mobile 341

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. We’re seeing versions of the same phenomenon play out in insurance, wealth management, media and entertainment, retail and every other industry.

Customer 256

Customer Banking Customer Experience Social Media 256

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. Opportunity is coming — and you don’t want to be left behind.

Retail 317

Retail Merchant Services Online Retail Department Stores 317

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272