Forrester eCommerce

JUNE 30, 2021

Our data over the course of 2020 revealed the internal consumer tension between desire and fear. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience. On the other, closed borders, stay-at-home mandates, and pervasive consumer fears brought the travel industry to a grinding halt.

Travel 416

Travel Consumer Other Customer Experience 416

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

OCTOBER 12, 2023

We’ve got great colleagues at our stores, and they really differentiate our program from others that are primarily online signups.” This avoidance of hard-selling tactics continues in other places across the CVS ecosystem, where the CarePass program is presented at natural moments in the customer journey.

Beauty and Health 288

Beauty and Health Consumer Shipping Costs Travel 288

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? It’s mental exhaustion for consumers and also a lot of money wasted by marketers.

Consumer 321

Consumer Recommendation Marketing Retail 321

Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. Culture shapes consumer motivations, deliberation styles and decision-making, affecting every stage of the customer journey. American consumers, even those in the top 1% of wealth, are more focused on saving.

Consumer 290

Consumer Leisure Technology Travel 290

Retail TouchPoints

NOVEMBER 13, 2023

After posting robust growth for three straight months, including a strong July resulting from Amazon’s Prime Day sale and all the other retailers who offered their own “versions” of Prime Day, sales still fell short in August. And with less inflation, consumers will regain some spending power. year-over-year.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021. The desire for more, not less, is winning the battle for our psyches.

Consumer 342

Consumer Retail Jewelry Arts 342

Retail TouchPoints

JUNE 14, 2022

According to The Wall Street Journal , luxury retailers are embracing cryptocurrency payments to remain relevant with the next generation of affluent consumers, noting that many shoppers under the age of 40 have invested in currencies such as Bitcoin, Ethereum and Binance Coin.

Payment Services 305

Payment Services Cryptocurrencies Other POS 305

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Forrester eCommerce

OCTOBER 31, 2023

A focus on fundamentals such as empathy and accountability will equip companies to earn and keep trust in 2024. Read our predictions.

Other 374

Other Consumer Management Customer 374

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. That includes [looking at] other paid marketing channels in addition to Meta and Google. When Wish debuted in 2010 it took the U.S.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

FastSpring

DECEMBER 20, 2023

Epic’s outsized voice and the reluctance of other studios to speak up publicly for fear of repercussions from app stores leaves us wondering: Is what Epic wants for app stores what other game and app developers actually want? About FastSpring FastSpring powers global direct-to-consumer (D2C) payments for game studios and publishers.

Games 144

Games Payments Merchant Services Payment Services 144

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. The research shows that CGR CIOs say CX will be a major priority over the next two years, compared to 37% of CIOs in other industries.

Consumer Goods 272

Consumer Goods Consumer Retail B2C 272

Retail TouchPoints

APRIL 2, 2021

As the world emerges from the COVID-19 crisis, consumers plan to fundamentally change how they spend money and live their lives. According to the sixth EY Future Consumer Index , people are more worried about their health, families and futures than they were in October 2020, when the last Index was published.

Consumer 298

Consumer Recommendation Other 298

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 246

Consumer Goods Operations Consumer Supplies 246

Retail TouchPoints

NOVEMBER 15, 2022

And consumers, accustomed to going from discovery to purchase with just a few clicks on social media and retail sites, are primed to do the same with streaming ads. Today CMOs are navigating shorter purchase cycles by marrying elements of branding and direct-to-consumer marketing so they can better customize the customer journey.

Consumer 278

Consumer Shopping Carts Social Media Clothing 278

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. It also noted that some BNPL providers don’t furnish data to major credit reporting companies, which can impact other lenders. Other notable data from the report includes: Late fees are becoming more common, with 10.5%

Payments 262

Payments Consumer Payment Services PayPal 262

Retail TouchPoints

AUGUST 12, 2022

Online brands looking to cut CAC (customer acquisition costs) and content production costs are recognizing customer content has stepped up as the less expensive third-party proof consumers want. Getting Real: Seeing UGC Through the Consumer’s Lens. Some were and are still afraid to concede control to consumers.

Consumer 245

Consumer Fashion Marketing Customer 245

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. Consumer promotions, on the other hand, primarily target the end-user of a product or service—the customers. What is Consumer Promotion?

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

AUGUST 10, 2022

in addition to including a virtual live shopping component to make the experience available digitally in order to reach more luxury consumers wherever they are located. Maybe that customer couldn’t afford the higher-end pieces, but we did have other items like a T-shirt or a candle. It has to be relevant,” said Tori Nichel. “

Consumer 321

Consumer Fashion Books Events 321

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 312

Consumer Social Media Retail Multi-channel 312

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289

Consumer Fulfillment Order Fulfillment Shipping 289

Retail TouchPoints

APRIL 5, 2022

More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending. They should also take a tip from other holidays and promote gifting opportunities or ways to enhance entertainment uniquely, as shoppers are anxious to celebrate.”.

Consumer 286

Consumer Gifts Supplies Information 286

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers.

Consumer 286

Consumer Multi-channel Electronics Improvements 286

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Retail TouchPoints

DECEMBER 18, 2023

In March 2023 both Jan and I left our other jobs to do this full-time. RTP: What advice would you have for retailers or others looking to build a content-focused site? The site grew pretty quickly; we now have 20 people working for us and get more than 20 million page views per month, and we have 20,000 subscribers to our newsletter.

Consumer 245

Consumer Social Media Article Apparel 245

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. in other countries, the penetration of millennials engaging in cross border shopping was even higher. It wasn’t just Netflix that benefited from discovery during the pandemic.

Consumer 286

Consumer Social Media Shipping Costs Shipping 286

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278

Consumer Operations Retail Other 278

RetailWire

JANUARY 24, 2023

High prices are prompting consumers to reduce or trade down on many everyday goods they purchase. For some this allows them to splurge on other items. “I I may be wearing scratchy Amazon pajamas to bed, but at least my ($600 Italian linen) sheets are lovely,” said Davina Pike Ogilvie, a mother of two from Brooklyn, NY.

Other 52

Other Consumer Article 52

Retail TouchPoints

AUGUST 11, 2021

The site has become a de facto search engine for many consumers, with 53% of shoppers in the U.S. Not all marketplaces are created equal ,” said Mohit Mohal, Managing Director at the A&M Consumer and Retail Group in an interview with Retail TouchPoints. Selecting the Optimal Marketplace Mix. Think about it like a set of golf clubs.

Other 147

Other White Paper Multi-channel eCommerce 147

FastSpring

FEBRUARY 26, 2024

A lot of big changes around direct-to-consumer options in the games industry have been going on in the past few months. How FastSpring Can Help Ultimately, the lack of direct-to-consumer options in mobile gaming limits player choice and value. For example: The settlement between U.S. States and Google.

Consumer 132

Consumer Games Payments Payment Services 132

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Retail TouchPoints

NOVEMBER 14, 2022

Users can also share the images on social media and other platforms to get feedback or just for fun. TRYO is a front-facing lens for all of this tech, and then it drives to purchase through other places,” said Mike Cadoux, Co-founder of TRYO in an interview with Retail TouchPoints.

Multi-channel 340

Multi-channel Consumer Payment Services Social Media 340